Customer service team lead Work, Jobs in Basildon, Ess (with Salaries)

Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
10d
Customer Success Team Lead
Acre Software —London
- Weekend availability
- Remote
- Analysis skills
- Continuous improvement
- In-person
- Annual leave
- Flexible schedule
10d
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
11d
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
People & Service Team Leader
River Island —Chelmsford
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Customer Service Team Leader
Flutter Entertainment —Hornchurch
- From £14.40 an hour
- Part-time
- Employee discount
- Sick pay
2d
Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule
6d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
9d
Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
11d
Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
10d
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
12d
Customer Experience Lead
Jewells —Grays
- Sales
- Customer service
- Paid training
- Employee discount
2d
Team Leader
Card Factory —Upminster
- £13 an hour
- Leadership
3d
Complaints Team Leader
HYDE HOUSING ASSOCIATION —Southwark
- £37,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
2d
Customer Care Team Lead (FTC - Mat Cover)
Moneybox —London
- Overtime
- Hybrid work
- Management
- Analysis skills
- Leadership
UK Customer Engagement and Support Lead
L3Harris Technologies —London
- Management
- Engineering
- Bachelor's degree
- Gym membership

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Customer Services Team Leader

Eastlight Community Homes -
Braintree

Apply Now

Job details

Full-time
£38,333 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Leadership

Full job description

The Role

We have a fantastic internal opportunity for a dedicated Team Leader to join our Customer Services Team on a permanent, full-time basis!

As a Customer Services Team Leader, you will support the Customer Services Advisors in delivering an outstanding service to our residents, ensuring effective communication with all customers queries. This is a great chance to highlight your ability to manage conflicting priorities and workloads in a fast-paced environment and develop your leadership skills.

In this role you will manage the team by conducting performance reviews, coaching, and training. You will handle escalated customer issues, monitor interactions for quality improvement, and collaborate with other departments to optimise processes. Your duties will also involve managing staffing levels during busy periods, promoting a customer-first mindset with an emphasis on first-time resolution, engaging customers through social media, identifying service improvement opportunities, and supporting frontline duties.

To succeed, you will need proven customer service experience as well as a keen interest in developing your leadership skills. Excellent communication, problem-solving, and decision-making abilities are essential, as is the capacity to handle complex customer issues and manage multiple priorities. You’ll also have experience using customer feedback to drive ongoing improvements.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

£38,333 per annum
Permanent contract, full-time 37 hours per week
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Annual wellbeing grant of £200 per annum – Subject to eligibility
Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
A healthcare cash plan, life assurance
Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [email protected]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 25th June 2026 at 23:59

Interview Date: Interviews are expected to be held on 2nd or 3rd July 2026 in person at Braintree Hub.

Shortlisted applicants will be asked to complete an assessment prior/during their interview to help with the selection process.

Apply Now

Refine Your Search

customer service team lead jobs in basildon, ess

Customer Services Team Leader

Customer Success Team Lead

Founding Customer Experience Lead

Customer Support Team Lead

Customer Service Lead

People & Service Team Leader

Office Team Leader

Customer Service Team Leader

Team Leader Customer Service

Contact Centre Team Leader

NEMEA Customer Success Lead

Team Lead - US Operations

Customer Experience & Events Lead

Lead Receptionist

AI Solutions and Implementation Lead

Customer Experience Lead

Team Leader

Complaints Team Leader

Customer Care Team Lead (FTC - Mat Cover)

UK Customer Engagement and Support Lead

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