Helpdesk assistant Work, Jobs in Basildon, Ess (with Salaries)

Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre
Savills Management Resources —Grays
- Up to £18,382 a year
- Part-time
- Computer literacy
- Data entry
10d
Premises Assistant - School Caretaker - Basildon
Skanska —Basildon
- Customer service
- School
- Bereavement leave
10h
Facilities & Operations Assistant
Financial Times —London
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
Receptionist
Queen Victoria Seamens Rest —London
- From £13 an hour
- Temporary
- Microsoft Office
- Hotel
- Administrative experience
Quick apply
1d
Facilities Administrative Assistant
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
Helpdesk Coordinator
CBRE —London
- Full-time
- Computer literacy
- English
- Communication skills
ICT BI Assistant
MHS Homes —Chatham
- £38,423 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
Quick apply
8d
Premises Assistant
Ark Schools —London
- £28,977 - £32,634 a year
- Full-time
- Microsoft Word
- Computer literacy
- School
- Employee assistance programme
Workplace Ambassador
NAB-Jones Lang LaSalle Services —London
- Full-time
- Front desk
- Cleaning
- In-person
Quick apply
18h
Workplace Ambassador
JLL —London
- Front desk
- Cleaning
16h
Estates and Facilities Supervisor
BMAT Education —Harlow
- £33,433 - £36,042 a year
- Full-time
- Customer service
- English
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
8d
Community Host
International Workplace Group plc —London
- Full-time
- Google Suite
- English
- Microsoft Office
3d
Assistant Sales Manager, GTS Energy & Materials
HSBC Global Services Limited —London
- Full-time
- Organisational skills
- Communication skills
2d
Operations Manager - Property Management
JLL —London
- PMP
- Customer service
- Project management
Operations Manager - Property Management
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Management
- PMP
- Customer service
Quick apply
Occupier Facilities Manager - Finsbury Circus House, London
Savills Management Resources —London
- Business development
- Mentoring
- Organisational skills
4d

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Premises Assistant - School Caretaker - Basildon
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This role will involve building and maintaining relationships with multiple stakeholders to deliver the requirements of our customers.
10h

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Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre

Savills Management Resources -
Grays

Apply Now

Job details

Part-time
Up to £18,382 a year
10 days ago

Qualifications

CAFM software
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Health and safety audits
Data entry
Customer support
Customer interaction
Permit-to-work compliance
Planned maintenance
Help desk

Full job description

Purpose of the Role

Reporting to the Compliance Controller, the HelpDesk operative will be responsible for supporting the delivery of reactive and planned maintenance as well as Technical, Fire, Health & Safety compliance of the Centre. Working closely with the Fire, H&S Team & Technical Team, the HelpDesk operative will manage the logging of information and tasks on concept to ensure statutory compliance and effective completion of tasks. They will also be responsible for tracking the completion of audit tasks across the business and for the tracking of health & safety documentation such as risk assessments. The role will include H&S workplace audits, accident investigation and contractor monitoring.

Providing exceptional Customer Service to our customers at all times.

Key Responsibilities

This role will involve a variety of tasks including:

Developing close working relationships with internal customers and service providers to fully understand all aspects of the business.
Present all outputs of the Fire, H&S & Technical Services Teams accurately, to a high standard and in a timely fashion.
Work closely with all teams to ensure a smooth and seamless service.
Provide outstanding Customer Service in all aspects of the role Main Duties: All aspects of our H&S & Technical system support processes including:
Provide input, monitoring and reporting to the technical business systems: Concept (CAFM), Contractor Tracker, info exchange and Datastation etc.
Data input and monitoring of the centre’s CAFM system regarding all planned and reactive tasks, resource allocation and close-down of tasks for both subcontractors and internal resources of Internal PPM Assignment, Call Logging, Reactive Assignment, Level of Completion, Events, document upload and task closure.
Ensure key handover and receipt to /from tenants and contractors are managed & recorded in line with Centre requirements, and that utility COT’s are completed accurately and in a timely fashion.
Proactively monitor the centre’s CAFM system to achieve the centre’s agreed Service Level Agreements of Compliance Monitoring, SLA Monitoring, Follow-up on actions, confirm subcontractor attendance, Adding notes on the system reference communication relating to delays that will cause SLA failure.
Assign and manage tasks to centre’s sub-contractors in line with agreed SLAs and close out with all statutory certificates and reports as required o Subcontractor Management & Assignment; print job cards for contractors to complete and close down subcontractor jobs on system.
Full support to BSA/BSC, compliance in any additional tasks or actions o Upload of documents to Jobs, Statutory uploads of Retailer Compliance, Management of Compliance Logbooks, performance reporting and upwards escalation.
Ensure the centre’s work permit authorisation is followed with contractors’ access and permits in place for all on-site activity in line with centre procedures.
Support the centre’s Health and Safety and Fire personnel with correspondence, reporting and data input.
Assist the Health, Safety & Fire Manager with accident investigation.
Any other duties that may reasonably be required from time to time to support the Centre & wider team.

Skills, Knowledge and Experience

Essential:

Excellent Customer Service skills, with previous experience of dealing with internal and external clients.
Polite, professional, articulate, outgoing and a confident communicator (both written and verbal)
A high level of interpersonal skills and a willingness to work as part of a team.
Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. concept, C-tracker
Adaptable and flexible whilst working in a busy multi skilled office environment.
Excellent attention to detail and presentation
Understanding the need for confidentiality when dealing with both internal and external information
IOSH qualification, or agreement to achieve within 3 months.

Desirable:

Deadline driven helpdesk environment and or previous experience of working in a Technical Administration environment.

Working Hours - Part-Time 25hrs – 5hrs over 5 days rota basis of earlies, lates and weekends

Salary - Up to £18,382

#LI-DNI

Please see our Benefits Booklet for more information.

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Refine Your Search

helpdesk assistant jobs in basildon, ess

Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre

Premises Assistant - School Caretaker - Basildon

Facilities & Operations Assistant

Receptionist

Facilities Administrative Assistant

Helpdesk Coordinator

ICT BI Assistant

Premises Assistant

Workplace Ambassador

Workplace Ambassador

Estates and Facilities Supervisor

Community Host

Assistant Sales Manager, GTS Energy & Materials

Operations Manager - Property Management

Operations Manager - Property Management

Occupier Facilities Manager - Finsbury Circus House, London

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