Product support Work, Jobs in Basildon, Ess (with Salaries)

Customer Support & Order Coordinator | Mon-Fri
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- Up to £30,030 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
QA Technologist
PrepWorld —Northfleet
- £13.06 - £13.80 an hour
- Full-time
- English
- IT
Quick apply
Product Support Specialist - EMEA
Ashby —London
- £45,500 - £76,500 a year
- Weekend availability
- Remote
- Leadership
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Delivery Driver (Relief)
Milk & More —Basildon
- £34,264.52 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
QMS Product Lead
Robosol Software UK Limited —Basildon
- From £50,000 a year
- Full-time
- Computer Science
- ERP systems
- Analysis skills
Quick apply
9d
NPD Coordinator
PrepWorld —Northfleet
- £36,000 - £40,000 a year
- Full-time
Quick apply
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
2d
Product Owner
System C —Brentwood
- Full-time
14d
Product Technologist
DCK Group —Billericay
- Part-time
- Bachelor's degree
- Communication skills
Quick apply
IT, Design and E-Commerce Administrator
Chatham Glyn Fabrics Ltd —Rochford
- £28,089.10 a year
- Full-time
- CRM software
- Social media management
- Organisational skills
Quick apply
6d
Visual Merchandiser Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Product Lead - Onboarding Experience
Wise Australia Investments —London
- £120,000 - £145,000 a year
Reponsible- Bershka Lakeside
INDITEX —Grays
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Consultant - LCA (Entry Level)
ERM Group —London
- Full-time
Product Support Specialist
Pigment —London
- Full-time
- Remote
- English
- SQL
- Project management
- Flexible schedule
Management Trainee - Lakeside Kids
Schuh —Grays
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
IT Operations & Support, EMEA/UK
Postman —London
- £50,000 - £70,000 a year
- Remote
- APIs
- IT
- In-person
- Flexible schedule
Retail Sales Advisor - Thurrock
Oak Furnitureland —Thurrock
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Product support specialist
Watershed Technology —London
- Full-time
- Hybrid work
- In-person

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Customer Support & Order Coordinator | Mon-Fri

BUILDING MATERIALS WHOLESALE LTD -
West Thurrock

Quick apply

Job details

Permanent | Full-time
Up to £30,030 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Xero
HubSpot
Communication skills

Full job description

Mon-Fri, 8:00am-5:00pm
Full-time, Permanent

This is not a standard customer service role.

You'll be joining Brick Wholesale - one of the UK's leading online brick suppliers, selling to trade customers and developers nationwide. Bricks are a more complex product than most - different types, formats, suppliers, lead times, and delivery constraints - which means this role is a genuine mix of customer support, order management, logistics coordination, and problem-solving.

You'll own the full order journey from start to finish. That means processing orders, selecting the right suppliers, coordinating deliveries, resolving issues, and handling after-sales - all running simultaneously, every day.

The store opens at 8:00 am sharp. We expect everyone to be at their desk and ready before the doors open.

What You'll Be Doing:

Responding to customer post-sale enquiries - delivery updates, ETAs, order changes
Processing sales orders, purchase orders, and credit notes
Selecting the most suitable brick suppliers based on price, availability, and lead time
Coordinating deliveries and solving logistical challenges - access restrictions, timing, failed deliveries
Liaising with suppliers to manage orders and chase ETAs
Handling customer complaints - late, wrong, or damaged deliveries
Amending orders when customers request changes after purchase
Replying to customer reviews
Assisting with supplier invoice discrepancies
Maintaining accurate records across all systems

Order volume: 5–15 per day. Low volume - but each order involves real decision-making, supplier selection, and coordination. This is not a processing role.

What We're Looking For:

Clear, professional written and verbal communication
Strong organisation - you stay on top of multiple tasks without dropping things
Comfortable with numbers - pricing, supplier costs, credit notes
Confident across systems - you use tools to stay organised, not avoid them
Self-directed - you manage your own workload without constant direction
Calm under pressure - when priorities shift, you adapt rather than freeze
Ownership mindset - you see something through to resolution, not to the next person's desk.

Systems You'll Use Daily:

HubSpot (CRM)
Monday.com (workflow management)
Xero (accounting)

Confidence across multiple systems is non-negotiable. You don't need to know these tools on day one - but you need to pick them up quickly and use them properly.

This Role Is Not For You If:

You prefer highly repetitive tasks or step-by-step instructions for everything
You rely on close supervision to stay on track
You're uncomfortable working across multiple systems simultaneously
You find it difficult to adapt when priorities change mid-day
You left your last role because there was no growth opportunity, without being able to explain what you did to pursue it yourself.

What We Offer:

£30,030 salary
28 days holiday including bank holidays
Extra day off on your birthday
Company pension
Free on-site parking
Structured onboarding on our systems and products
Monday to Friday - no weekends
A direct, down-to-earth team in a fast-growing business

About Us:

We're Building Materials Wholesale - a fast-growing group of specialist online stores supplying building materials across the UK. Brick Wholesale is our dedicated brick store, supplying trade customers and developers with a wide range of bricks, blocks, and associated products at competitive wholesale prices through an online-first model backed by a hands-on support team.

Pay: Up to £30,030.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

product support jobs in basildon, ess

Customer Support & Order Coordinator | Mon-Fri

QA Technologist

Product Support Specialist - EMEA

Junior Account Manager (Customer Support)

Delivery Driver (Relief)

QMS Product Lead

NPD Coordinator

HELPDESK TEAM LEADER/MEMBER

Product Owner

Product Technologist

IT, Design and E-Commerce Administrator

Visual Merchandiser Lefties Lakeside NEW OPENING

Product Lead - Onboarding Experience

Reponsible- Bershka Lakeside

Consultant - LCA (Entry Level)

Product Support Specialist

Management Trainee - Lakeside Kids

IT Operations & Support, EMEA/UK

Retail Sales Advisor - Thurrock

Product support specialist

I want to receive the latest job alerts for product support in basildon, ess

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