service desk support Work, Jobs in basildon, ess (with Salaries)

Customer Support & Order Coordinator | Mon-Fri
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- Up to £30,030 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
Skills Account Manager (Apprenticeships)
Get Set UK 1 —Basildon
- £35,000 - £40,000 a year
- Monday to Friday
- CRM software
- Microsoft Outlook
- Microsoft Office
Quick apply
Cash Desk Volunteer
British Heart Foundation —Basildon
- Employee discount
Service Desk Administrator
M S Webb & Company Limited —Chatham
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- Accounting
- Data entry
Quick apply
2h
IT Service Desk Technician (1st Line)
Gravesham Borough Council —Gravesend
- £25,575 - £28,532 a year
- Full-time
- English
- Windows
- Communication skills
- Free parking
- Annual leave
Machine Service Representative
Safetykleen —Basildon
- £28,500 - £37,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Charity Receptionist
Mid and South Essex NHS Foundation Trust —Westcliff-on-Sea
- £25,272 a year
- Full-time
21h
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Azure
- Customer service
- Windows
- Employee discount
- Life insurance
Quick apply
Partner Support Consultant
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Work from home
Quick apply
Care Navigator/Receptionist
Laindon Medical Group —Basildon
- £12.71 an hour
- Part-time
- Microsoft Word
- Customer service
- Accounting
Quick apply
9d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
10d
Technical Data Entry Administrator
Pole Star EAM Limited —London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- Data entry
- Typing
- Flexible schedule
Quick apply
9d
Service Desk Technician L2
Milestone Technologies, Inc. —London
- Monday to Friday
- Customer service
- IT
Customer Support Engineer
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Senior Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Microsoft Outlook
- No degree
- Computer networking
- Employee discount
- Life insurance
Quick apply
Prescribing Clerk
PrimaryCareCareers —Southend-on-Sea
- Monday to Friday
- GP surgery experience
- Maths
- Patient care
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Help Desk Administrator
GM Recruitment —London
- £32,000 - £35,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Lead Receptionist
Cushman & Wakefield —Basildon
- Hospitality
- Microsoft Office
- Administrative experience
Quick apply
2nd Line Support Engineer
Sedcom Networks Ltd —Billericay
- Up to £30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Work from home
- Gym membership
Quick apply
10d

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Customer Support & Order Coordinator | Mon-Fri

BUILDING MATERIALS WHOLESALE LTD -
West Thurrock

Quick apply

Job details

Permanent | Full-time
Up to £30,030 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Xero
HubSpot
Communication skills

Full job description

Mon-Fri, 8:00am-5:00pm
Full-time, Permanent

This is not a standard customer service role.

You'll be joining Brick Wholesale - one of the UK's leading online brick suppliers, selling to trade customers and developers nationwide. Bricks are a more complex product than most - different types, formats, suppliers, lead times, and delivery constraints - which means this role is a genuine mix of customer support, order management, logistics coordination, and problem-solving.

You'll own the full order journey from start to finish. That means processing orders, selecting the right suppliers, coordinating deliveries, resolving issues, and handling after-sales - all running simultaneously, every day.

The store opens at 8:00 am sharp. We expect everyone to be at their desk and ready before the doors open.

What You'll Be Doing:

Responding to customer post-sale enquiries - delivery updates, ETAs, order changes
Processing sales orders, purchase orders, and credit notes
Selecting the most suitable brick suppliers based on price, availability, and lead time
Coordinating deliveries and solving logistical challenges - access restrictions, timing, failed deliveries
Liaising with suppliers to manage orders and chase ETAs
Handling customer complaints - late, wrong, or damaged deliveries
Amending orders when customers request changes after purchase
Replying to customer reviews
Assisting with supplier invoice discrepancies
Maintaining accurate records across all systems

Order volume: 5–15 per day. Low volume - but each order involves real decision-making, supplier selection, and coordination. This is not a processing role.

What We're Looking For:

Clear, professional written and verbal communication
Strong organisation - you stay on top of multiple tasks without dropping things
Comfortable with numbers - pricing, supplier costs, credit notes
Confident across systems - you use tools to stay organised, not avoid them
Self-directed - you manage your own workload without constant direction
Calm under pressure - when priorities shift, you adapt rather than freeze
Ownership mindset - you see something through to resolution, not to the next person's desk.

Systems You'll Use Daily:

HubSpot (CRM)
Monday.com (workflow management)
Xero (accounting)

Confidence across multiple systems is non-negotiable. You don't need to know these tools on day one - but you need to pick them up quickly and use them properly.

This Role Is Not For You If:

You prefer highly repetitive tasks or step-by-step instructions for everything
You rely on close supervision to stay on track
You're uncomfortable working across multiple systems simultaneously
You find it difficult to adapt when priorities change mid-day
You left your last role because there was no growth opportunity, without being able to explain what you did to pursue it yourself.

What We Offer:

£30,030 salary
28 days holiday including bank holidays
Extra day off on your birthday
Company pension
Free on-site parking
Structured onboarding on our systems and products
Monday to Friday - no weekends
A direct, down-to-earth team in a fast-growing business

About Us:

We're Building Materials Wholesale - a fast-growing group of specialist online stores supplying building materials across the UK. Brick Wholesale is our dedicated brick store, supplying trade customers and developers with a wide range of bricks, blocks, and associated products at competitive wholesale prices through an online-first model backed by a hands-on support team.

Pay: Up to £30,030.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in basildon, ess

Customer Support & Order Coordinator | Mon-Fri

Skills Account Manager (Apprenticeships)

Cash Desk Volunteer

Service Desk Administrator

IT Service Desk Technician (1st Line)

Machine Service Representative

Charity Receptionist

Analyst, Enterprise Service Desk

Partner Support Consultant

Care Navigator/Receptionist

Front Desk Agent

Technical Data Entry Administrator

Service Desk Technician L2

Customer Support Engineer

Senior Analyst, Enterprise Service Desk

Prescribing Clerk

Support Engineer - London

Help Desk Administrator

Lead Receptionist

2nd Line Support Engineer

I want to receive the latest job alerts for service desk support in basildon, ess

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