Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The Business Change Manager will be part of the Global Change Management function and will lead efforts to understand and implement changes across the Wealth business to adapt to new local and cross border regulations as well as the execution of initiatives in support of the business strategy.
This will require detailed analysis, working in conjunction with Front Office, Product, Control Functions and Operations & Technology teams to assess the impact of the change, define the solution and subsequently implement the appropriate solution to achieve the agreed goals.
Key to success in the role is the ability to blend successful project management discipline with a good understanding of the subject matter to help shape the outcome. The role will involve interfacing with key senior stakeholders and internal partners across the organization
Key Responsibilities:
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Define and lead the detailed analysis working with Front Office, Product, Control functions and Infrastructure teams in order to understand the changes necessary due to (a.) Local and Cross-Border regulatory changes; (b.) changes to Citi’s internal policies and procedures; (c.) Business growth and strategic initiatives
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Work on multiple projects or programs (potentially a combination of tactical and strategic programs) by defining the necessary implementation plans, establishing the appropriate governance and managing them on an ongoing basis
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Act as an internal consultant, working closely with relevant partners, in order to quickly understand issues and help lead the identification, definition and implementation of the solution
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Lead and manage Steering Committees identifying, managing and escalating issues, risks and dependencies as appropriate, while working with the various teams in order to define necessary solutions and mitigation plans
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Develop Business requirement documents as well as test scripts (as required)
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Develop and lead robust change plans to include internal & external communication plan and training plans
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Ensure changes are transitioned to the relevant teams in a sustainable manner ensuring the necessary enhancements are made to the control framework
Experience/Skills:
- Demonstrable front–to-back experience of leading or working on initiatives in either complex regulatory initiatives (e.g., MIFID2) or large business transformational programs
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Experience in Private Banking / Wealth Management / Capital Markets
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Prior experience in a consultancy, preferred
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In-depth experience of defining and leading significant change programs across the lifecycle, including analysis, systems implementation, process change and controls and communications and training
Competencies:
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Demonstrable ability to digest and understand implications of complex regulations on business models
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Able to operate at the appropriate level, understanding the detailed concepts while also understanding the “big picture”
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Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge of Wealth Management
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Must be able work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
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Excellent oral and written communication skills and ability to facilitate discussions
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Ability to learn/understand some technical implications of system design
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Willingness to challenge and improve existing processes
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Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
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Strong problem-solving skills and an analytical mind-set
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Self-starter and a strong team player
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Demonstrable expertise in building and leveraging relationships.
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Comfortable presenting to and working with senior management
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Excellent presentation skills with the ability to present and articulate key points to senior management
Qualifications:
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A good track experience in a similar role.
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CAPM, PMP, PgMP qualification and/or MBA are a plus
Education:
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Bachelor’s/University degree
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Project and Program Management
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Project Management
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Full time
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
