Customer service manager Work, Jobs in Basingstoke, Eng (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Alton
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Maths
- Free parking
Quick apply
Lead Customer Service Administrator
Thermo Fisher Scientific —Basingstoke
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
13d
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Account Manager
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
8d
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Customer Success Manager (Buyers)
Once For All UK —Basingstoke
- From £35,000 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
Quick apply
13d
Assistant Manager
Farmfoods —Basingstoke
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Digital Customer Success Manager
Once For All UK —Basingstoke
- £32,000 a year
- Computer literacy
- Analysis skills
- Computer skills
- Employee assistance programme
Quick apply
Store Manager
Go Store Self Storage —Basingstoke
- £30,000 - £32,000 a year
- Weekend availability
- CRM software
- Customer service
- In-person
- Employee discount
Quick apply
1d
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
13d
Customer Experience Manager - Designate
Dunelm —Basingstoke
- Weekend availability
- Customer service
- Team management
- Retail management
Customer Journey Manager - Marketing
Rocksteady Music School —Liphook
- £40,000 - £48,000 a year
- Full-time
- Experience working with children
- School
- Free parking
- Employee discount
Quick apply
Assistant Manager
Starbucks —Basingstoke
- Weekend availability
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
8d
Store Manager- Designate
Dunelm —Basingstoke
- Up to £48,000 a year
- Customer service
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
4d
Assistant Manager
Wickes —Basingstoke
- Full-time
- Computer literacy
- Travel
- Retail management
- Employee discount
Store Manager
Home Bargains —Basingstoke
- £49,359 - £53,359 a year
- Customer service
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
13d
Customer Account Manager
Southern Communications Group —Dummer
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
8d

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customer service manager jobs near basingstoke, eng

Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Health and safety experience within construction industry
Operations management
Stakeholder liaison
Internal department liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Staff training
Change leadership
Health and safety experience
Customer support
Professional development mentoring
Customer interaction
Training & development
SaaS
Team motivation leadership
Communication skills
Operations leadership experience
Time management
Analytics

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Skilled in document verification, assurance processes, and maintaining accuracy within compliance‑driven environments.
Experienced working within Health & Safety–focused, highly regulated, and construction‑related settings, ensuring adherence to industry standards and legal requirements.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

customer service manager jobs in basingstoke, eng

Customer Operational Delivery Manager

Customer Success Manager

Customer Service / Project Manager

Lead Customer Service Administrator

Service Delivery Manager

Account Manager

Senior Customer Experience Manager

Customer Success Manager (Buyers)

Assistant Manager

Digital Customer Success Manager

Store Manager

Business Development Manager

Customer Experience Manager - Designate

Customer Journey Manager - Marketing

Assistant Manager

Store Manager- Designate

Customer Service Team Manager

Assistant Manager

Store Manager

Customer Account Manager

I want to receive the latest job alerts for customer service manager in basingstoke, eng

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