Customer success manager Work, Jobs in Basingstoke, Eng (with Salaries)

Digital Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Computer literacy
- Business development
- Employee assistance programme
Quick apply
2d
Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Business development
- Communication skills
- Employee assistance programme
Quick apply
3d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
1d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Customer Success Manager - Microsoft CSP
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Annual leave
2d
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Partner Success Representative (Maternity Cover)
Arrive —Basingstoke
- Hybrid work
- Customer service
- SQL
- JavaScript
Quick apply
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Local Business Developement Manager
Lookers —Basingstoke
- £28,000 - £50,000 a year
- Full-time
- Sales
- Business development
- Negotiation
- Annual leave
Quick apply
Business Development Manager (Defence)
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Business development
- Travel
- Mentoring
- Annual leave
- Work from home
Capture Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Sales
- Business development
- IT
- Annual leave
- Work from home
Internal Customer Service
TechPoint —Basingstoke
- £35,000 - £43,000 a year
- Sales
- Travel
- Communication skills
- Free parking
- Life insurance
Quick apply
10d
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Sales Manager
Cobal Sign Systems Limited —Newbury
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
2d
Internal Sales Executive - SMB
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Deputy Manager
Iceland —Basingstoke
- £32,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
2d
Retail Store Manager
American Golf UK —Basingstoke
- Up to £34,000 a year
- Full-time
- Sales
- Analysis skills
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
9d
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI

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customer success manager jobs near basingstoke, eng

Digital Customer Success Manager

Once For All UK -
Basingstoke

Quick apply

Job details

2 days ago

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Sales
Computer literacy
Supply chain
Business development
Analysis skills
Continuous improvement
Scalability
Construction
Account management
Communication skills

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

As a Digital Customer Success Manager, you will be responsible for delivering customer success at scale through automated and data driven engagement strategies. Your mission is to drive customer retention, product adoption and growth across a large customer base by leveraging tools such as ChurnZero, identifying behavioural trends, and delivering targeted lifecycle communications and enablement.

Rather than managing a traditional portfolio, you will oversee digital customer journeys, ensuring customers receive the right message, at the right time, to maximise value from their membership.

Job Responsibilities:

Own and optimise automated customer journeys within ChurnZero, ensuring engagement is timely, relevant and aligned to customer lifecycle stages.
Build and manage digital automation playbooks for onboarding, adoption, renewal preparation and expansion opportunities.
Continuously test, refine and improve digital engagement strategies using performance data and insight.
Monitor customer health metrics at scale, identifying anomalies within ‘healthy’ customers such as:

Usage gaps,
Drop in engagement, and
Missed feature adoption.

Translate data insights into targeted interventions to prevent unexpected future churn and increase product adoption.
Ensure customers are guided towards self-service resources, webinars and training content to drive adoption.
Support renewal readiness through automated engagement and value reinforcement campaigns.
Partner with Product, Marketing and Customer Success teams to improve messaging, journeys and customer experience.
Support continuous improvement initiatives by feeding back insights from automation performance and customer data.
Maintain accurate tracking of customer journeys, engagement metrics and campaign performance.
Ensure all automated communications align with brand, tone and customer value messaging.
Manage end-to-end customer journey and continuously improve lifecycle coverage for our techtouch customers.
Identify gaps where customers are not receiving timely engagement.
Define customer segments based on behaviour, product usage, and lifecycle stage.
Deliver personalised communications at scale rather than one size fits all messaging.
Use insights to inform future campaigns and content strategy.
Build early warning systems to ensure intervention happens before a customer churns.
Become an internal expert on ChurnZero automation capabilities.
Identify opportunities to improve system usage, efficiency and scalability.

Skills and Experience

The ideal candidate we would like would have most, if not all the following qualities or experience:

2 years minimum experience working in Customer Success, Sales, Business Development or Account Management.
Experience using Customer Success platforms such as ChurnZero, Gainsight, Planhat or similar.
Strong analytical mindset with the ability to interpret customer data and translate into actions.
Experience managing or contributing to automated lifecycle campaigns or digital engagement strategies.
Ability to balance customer experience with commercial outcomes at scale.
Comfortable working cross functionally across Customer Success, Marketing and Product.
We will provide all the necessary sector training however demonstrating basic understanding of Construction or supply chain risk management will be preferable.
Someone with exceptional writing communication skills and is able to adapt tone for different audiences.
Someone who is enthusiastic and shows passion and excitement for their job.
A fast learner with the ability to adapt to new information and systems efficiently.
Demonstrates agility in learning and applying new skills and technologies.
Someone who can prioritise, and perform effectively under pressure.
Someone who is dependable and organised and can follow through on commitments they make both internally and externally.
Enthusiastic about technology with strong computer literacy.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

customer success manager jobs in basingstoke, eng

Digital Customer Success Manager

Customer Success Manager

Senior Customer Service Manager

Customer Operational Delivery Manager

CX Team Leader (Fixed-Term-Contract)

Customer Success Manager - Microsoft CSP

Customer Services Executive

Partner Success Representative (Maternity Cover)

Senior Customer Success Manager

Local Business Developement Manager

Business Development Manager (Defence)

Capture Manager

Internal Customer Service

Internal Sales Executive

Sales Manager

Internal Sales Executive - SMB

Key Account Manager

Deputy Manager

Retail Store Manager

Senior Customer Success Manager

I want to receive the latest job alerts for customer success manager in basingstoke, eng

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