Head of customer service Work, Jobs in Basingstoke, Eng (with Salaries)

Head of Operational Resilience
The AA —Basingstoke
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
11d
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Charter Manager (Private Jet and Helicopter Charter)
Starflight Aviation LTD —Farnborough
- £50,000 - £60,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
12d
Customer Services Advisor
SNG (Sovereign Network Group) —Basingstoke
- £25,936 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
Store Manager
Go Store Self Storage —Basingstoke
- £30,000 - £32,000 a year
- Weekend availability
- CRM software
- Customer service
- In-person
- Employee discount
Quick apply
7h
Head of Operations
Venta Global —Hook
- Full-time
- Budgeting
- Employee discount
Quick apply
Team Leader
ASDA —Basingstoke
- £13.10 - £14.10 an hour
- Part-time
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
Supplier Invoice & Staff Expenses Administrator
BNP Paribas —Basingstoke
- Full-time
- Organisational skills
- Communication skills
Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
Data Governance & Management Manager
The AA —Basingstoke
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
Resident Liaison Officer
Lawtech Group —Basingstoke
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
5d
Head of Professional Services
TIEVA —Reading
- Full-time
- Hybrid work
- Team management
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
10d
Head of Operations (Property/Mortgages)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
1d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- Continuous improvement
- AI
- Leadership
Quick apply
Regional Service Charge Manager
SNG (Sovereign Network Group) —Basingstoke
- £58,000 - £71,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
4d
National Account Manager
apetito —Newbury
- Full-time
- Business development
- Presentation skills
- Travel
- Employee discount
Product Team Leader
River Island —Basingstoke
- Part-time
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Job Planning and Revalidation Administrator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Analysis skills
- Analytics
3d
Store Manager- Designate
Dunelm —Basingstoke
- Up to £48,000 a year
- Customer service

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head of customer service jobs near basingstoke, eng

Head of Operational Resilience

The AA -
Basingstoke

Apply Now

Job details

Full-time
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme

Qualifications

Disaster recovery

Full job description

Business Area

Reference

CR00026

Contract Type

Full Time

Location

Basingstoke

Closing Date

13-08-2026

Company Description/ Business Unit

Location: Basingstoke (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Head of Operational Resilience means you'll play a crucial role in our success and be part of this exciting motoring journey.

#LI-Hybrid

This is the job

Operational resilience has never been more important. As regulatory expectations continue to evolve, The AA is investing in strengthening its ability to anticipate, withstand and recover from disruption while continuing to deliver the services our customers rely upon.

As our Head of Operational Resilience, you'll lead the evolution of our enterprise Operational Resilience framework, ensuring our Important Business Services remain resilient, well governed and aligned with regulatory expectations. Working across Technology, Risk, Information Security and the wider business, you'll shape resilience strategy, embed best practice and influence decision making at the highest levels of the organisation.

This is a highly visible leadership opportunity for someone who combines deep operational resilience expertise with strong business continuity capability, commercial judgement and the confidence to engage Executive Committees and Boards. You'll play a pivotal role in ensuring resilience is embedded into how we design, operate and transform our business.

What will I be doing?

Lead and continuously evolve The AA's Operational Resilience framework, ensuring it remains aligned to regulatory expectations and industry best practice.
Drive Business Continuity planning, scenario testing and resilience exercises across critical business services, identifying vulnerabilities and overseeing remediation activity.
Partner with Technology, Information Security, Risk and business leaders to strengthen technology resilience, disaster recovery and operational resilience capabilities.
Provide expert advice and constructive challenge to senior leaders, Executive Committees and Board governance forums through clear reporting, insight and recommendations.
Ensure resilience considerations are embedded into change programmes, supplier governance and strategic business decision making.
Lead, develop and inspire a high performing Operational Resilience team while fostering resilience awareness across the wider organisation.

What do I need?

Significant experience leading Operational Resilience, Business Continuity or resilience risk within a large, regulated organisation.
Strong knowledge of Operational Resilience regulation, including Important Business Services, impact tolerances, service mapping, governance and scenario based testing.
Proven experience working closely with Technology and Information Security teams, with a strong understanding of technology resilience, disaster recovery and cyber resilience.
Experience engaging and influencing senior executives, Board or Executive Committees, with the ability to communicate complex resilience matters clearly and confidently.
Demonstrable success translating regulatory requirements into practical, business focused resilience strategies and action plans.
Professional qualifications such as CBCI, ISO 22301 or similar are advantageous, although equivalent experience will also be considered.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

25 days annual leave plus bank holidays + holiday buying scheme
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1 plus 50% discount for family and friends
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Company funded life assurance
Diverse learning and development opportunities to support you to progress in your career
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH

Apply Now

Refine Your Search

head of customer service jobs in basingstoke, eng

Head of Operational Resilience

Customer Success Manager

Senior Customer Experience Manager

Charter Manager (Private Jet and Helicopter Charter)

Customer Services Advisor

Store Manager

Head of Operations

Team Leader

Supplier Invoice & Staff Expenses Administrator

Head of Training

Data Governance & Management Manager

Resident Liaison Officer

Head of Professional Services

Head of Operations (Property/Mortgages)

Head of Service Desks - Reading, UK

Regional Service Charge Manager

National Account Manager

Product Team Leader

Job Planning and Revalidation Administrator

Store Manager- Designate