Infrastructure specialist Work, Jobs in Basingstoke, Eng (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Lead Infrastructure Engineer
Sopra Steria —Farnborough
- Up to £65,000 a year
- Scripting
- Annual leave
13d
AWS Support Engineer
IDOX plc —Woking
- Full-time
- Hybrid work
- DevOps
- AWS
- Travel
Quick apply
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- AWS
- Travel
- Computer networking
CAD Manager - Civil Specialist Services
WSP —Basingstoke
- Part-time
- Hybrid work
- AutoCAD
- CAD
- Mentoring
- Flexitime
- Work from home
Contracts Delivery Manager
SSE —Basingstoke
- £54,952 - £64,738 a year
- Full-time
- Customer service
- Contracts
- IT
- Employee discount
Telecoms Connections Engineer - CAD
Cable and Splicing Services Limited —Reading
- £150 - £250 a day
- Driving
- Power tools
- In-person
Quick apply
1d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
2d
Business Change Manager
SSE —Basingstoke
- Customer service
- Employee discount
13d
Technology Delivery Specialist
Wokingham Borough Council —Wokingham
- £52,414 - £57,870 a year
- Full-time
- Project management
- Annual leave
- Employee assistance programme
Senior Industry Marketing Specialist
UL Solutions —Basingstoke
- Bachelor's degree
- Business
- Communication skills
Delivery Manager (Technology)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Scrum Master
Roke Manor Research Limited —Woking
Second Line Support
Southern Communications Group —Dummer
- £26,000 - £32,000 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Audit & Compliance Specialist - 6-months Fixed Term
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Organisational skills
Scrum Master
Roke —Woking
- Full-time
Tender Specialist
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- Project management
- Organisational skills
- Communication skills
Accounts Payable Specialist
BAM Nuttall —Farnborough
- Hybrid work
- ERP systems
- Data entry
Procurement Specialist - Electronics
MDA Space and Robotics Ltd —Didcot
- Hybrid work
- Oracle
- ERP systems
- Bachelor's degree
- Employee assistance programme
- Life insurance
Cyber Security Ops. Specialist
BT —Reading
- Monday to Friday
- Computer networking
- IT

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Software troubleshooting
Technical support
ITIL
Driving
IT support
IT
Communication skills

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £26,000.00-£32,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

infrastructure specialist jobs in basingstoke, eng

Second Line Support

Lead Infrastructure Engineer

AWS Support Engineer

Data Centre Technician , Data Center Operations

CAD Manager - Civil Specialist Services

Contracts Delivery Manager

Telecoms Connections Engineer - CAD

Head of Projects - Reading, UK

Business Change Manager

Technology Delivery Specialist

Senior Industry Marketing Specialist

Delivery Manager (Technology)

Scrum Master

Second Line Support

Audit & Compliance Specialist - 6-months Fixed Term

Scrum Master

Tender Specialist

Accounts Payable Specialist

Procurement Specialist - Electronics

Cyber Security Ops. Specialist

I want to receive the latest job alerts for infrastructure specialist in basingstoke, eng

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