Senior network Work, Jobs in Basingstoke, Eng (with Salaries)

Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Senior Programmer
Vector Studios —Basingstoke
- £75,000 - £95,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Maths
- Free parking
- Sick pay
Quick apply
24/7 SOC Analyst
Nomios —Basingstoke
- 12 hour shift
- Remote
- Analysis skills
- Analytics
Quick apply
10h
Senior Procurement Manager
SNG (Sovereign Network Group) —Basingstoke
- £64,000 - £74,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
Senior Traffic Control Engineer - Technology Services
AECOM —Basingstoke
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Mentoring
Senior Security Engineering Consultant
Nomios —Basingstoke
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Senior Engineer (Network)
QinetiQ —Farnborough
- £59,400 - £66,000 a year
- Full-time
- Computer Science
- Engineering
- Scripting
- Employee discount
Route Operations Performance & Projects Manager
Network Rail —Basingstoke
- £71,163 - £86,801 a year
- Full-time
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
8d
Senior Project Engineer [Lineside Delivery]
Network Rail —Basingstoke
- £55,596 - £67,813 a year
- Full-time
- No degree
- Contracts
- Annual leave
17h
Network Engineer
Visa Europe Limited —Basingstoke
- Weekend availability
- Computer Science
- Engineering
- Analysis skills
Quick apply
Healthcare Assistant - Day & Night Shifts
Priory Group —Basingstoke
- £26,300 a year
- Weekend availability
- English
- Patient care
- In-person
- Free parking
- Annual leave
Quick apply
Safety Consultant - Defence
Tetra tech Ltd. —Basingstoke
- Analysis skills
- Travel
- Leadership
Quick apply
2d
Senior Network Engineer
Open Cosmos —Didcot
- Hybrid work
Senior Professional Services Consultant (LIMS)
Clinisys —Woking
- £42,641 - £107,302 a year
- Remote
- Databases
- Travel
- AI
6d
HR Manager
RSE —Basingstoke
- Human resources
- Computer skills
- Analytics
- Employee discount
3rd Line Network Engineer
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Engineering
- Mentoring
- Free parking
Quick apply
Senior Revenue Management Analyst - UK
Avis Budget Group —Bracknell Forest
- Hybrid work
- Analysis skills
- Business
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
ICT Technical Manager HIWFRS624695
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
- No degree
- Communication skills
- Free parking
9d
Safety Consultant - Defence
Tetra Tech —Basingstoke
- Analysis skills
- Travel
- Leadership
2d
Senior Civil Engineer
AECOM —Basingstoke
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Mentoring

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senior network jobs near basingstoke, eng

Service Delivery Manager

Nomios -
Basingstoke

Quick apply

Job details

Full-time
£45,000 - £55,000 a year

Qualifications

CRM software
Sales support
Driving Licence
Report writing
Report generation
Stakeholder liaison
IT service management
Internal department liaison
English
Continuous improvement
Confluence
Relationship management
Customer support
Customer interaction
Business
Communication skills
Information Technology

Full job description

Nomios' mission is to build a ‘secure and connected’ future. Organisations across Europe depend on us to help secure and connect their digital infrastructures.

In support of our rapid and continued UK growth, we are currently seeking a Service Delivery Manager to join our fast-growing Services team and ensure customer excellence. This is a fantastic opportunity to grow your career in the Network and Cyber Security space, with a company that values its people and offers opportunities for development.

Your role as Service Delivery Manager

As Service Delivery Manager, you will be responsible for the end-to-end customer experience for the services we deliver, serving as the customer’s internal point of contact for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result-orientated, focused, and possess exceptional attention to detail. You should enjoy problem-solving and getting things done in a fast-paced environment, and should be motivated to succeed, with a desire to continuously learn and improve.

Responsibilities

Whilst no two days will be the same, the types of activities that the Service Delivery Manager will be involved in include:

Own the Service Transition for onboarding of new customers and of new services for existing customers
Successfully deliver customers’ Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Maintain and lead Service Reviews with customers and internal stakeholders
Work closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers
Oversee and execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management)
Define, maintain, and improve Service Reporting
Identify areas for improvement across the Service Delivery landscape; own improvement initiatives that deliver value to Nomios
Manage Customer Satisfaction Levels through effective surveys and service performance measurement
Own customer documentation such as operations handbooks, service introductions, and bespoke service processes
Support Sales Account Managers with identification and progression of further Managed Services business
Ensure that vendors meet their targets as part of the SoW

Fluent in English with excellent written and oral communication skills
Strong persuasion skills and a talent for delivering engaging presentations
Degree (preferably Business or Information Technology), or equivalent work experience
Ability to build strong, trusting relationships quickly
At least three years’ experience as Service Delivery Manager for a mature SOC
Knowledge of Service Management tools, such as: CRM, Salesforce, Confluence, Power apps, Microsoft 365
Solid understanding of cyber security concepts, including SIEM, EDR, XDR
Strong team player
Ability to work under pressure, handling escalations calmly and competently
Ability to use initiative and work independently
Organised and professional with the ability to multi-task
Excellent senior stakeholder and relationship management
Proactive, ‘can do’ approach; willing to rise to a challenge
Analytical, enjoying creating reports and documentation, whilst able to explore new ideas
You will regularly be required to attend customer sites across the UK and must therefore hold a full UK driving licence.

Job Specifics

This is a hybrid role, requiring regular visits to customer sites in London and surrounding areas and occasional attendance at our Basingstoke office (free hot & cold drinks, breakfast items, snacks, lunches, and regular takeaway Fridays are provided to all staff in the office!)
Hours are full-time: Monday - Friday, 9:00am - 5:30pm, although some flexibility will be required
Some travel should be expected, including overnight stays in the UK and occasionally abroad when necessary

Why would you choose to come and work for us?

We invest in our people. You will get to work in a dynamic, fast-paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight-knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry-leading benefits.

Ready to make an impact? Apply now!

Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Quick apply

Refine Your Search

senior network jobs in basingstoke, eng

Service Delivery Manager

Senior Programmer

24/7 SOC Analyst

Senior Procurement Manager

Senior Traffic Control Engineer - Technology Services

Senior Security Engineering Consultant

Senior Engineer (Network)

Route Operations Performance & Projects Manager

Senior Project Engineer [Lineside Delivery]

Network Engineer

Healthcare Assistant - Day & Night Shifts

Safety Consultant - Defence

Senior Network Engineer

Senior Professional Services Consultant (LIMS)

HR Manager

3rd Line Network Engineer

Senior Revenue Management Analyst - UK

ICT Technical Manager HIWFRS624695

Safety Consultant - Defence

Senior Civil Engineer

I want to receive the latest job alerts for senior network in basingstoke, eng

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