Support specialist Work, Jobs in Basingstoke, Eng (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Service Delivery Coordinator
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
- Free parking
- Employee assistance programme
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Basingstoke
- Temporary
- Customer service
Project Coordinator
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Youth Engagement Coordinator - Evenings
YMCA Fairthorne Group —Basingstoke
- £24,784 a year
- Part-time
- Working with children
- Mentoring
- IT
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Overseas Patients Co-ordinator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
- Administrative experience
- Communication skills
6d
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Community Public Health Assistant 5-19
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £25,760 - £27,476 a year
- Part-time
- IT
- Communication skills
- School
2d
Specialist Support Tutor
Basingstoke College of Technology —Basingstoke
- From £26,738.35 a year
- English
- Free parking
- Annual leave
4d
Reception Officer
Wilson James —Chineham
- £15 an hour
- Full-time
- First Aid Certification
- Annual leave
- Employee discount
12d
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
5d
TALENT ACQUISITION CO-ORDINATOR
Merlin Entertainments —Basingstoke
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Road Logistics Customer Service Specialist
Kuehne+Nagel —Basingstoke
- Customer service
- Communication skills
- Employee assistance programme
4d
Warehouse Manager Trainee
Paramount Pools Ltd —Hook
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Driving
- Free parking
Quick apply
6d
Customer Service Administrator
Johnsons Workwear Ltd —Basingstoke
- £26,000 - £26,500 a year
- Full-time
- Health & wellbeing programme
Quick apply
8d
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Apprentice IT Service Desk Support Technician
SNG (Sovereign Network Group) —Basingstoke
- £15,680 a year
- Full-time
- Customer service
- Computer networking
- IT
12d
IPS Employment Specialist
Sovereign & Bale —Basingstoke
- £29,556 - £35,413 a year
- Full-time
Quick apply

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Software troubleshooting
Technical support
ITIL
Driving
IT support
IT
Communication skills

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £26,000.00-£32,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support specialist jobs in basingstoke, eng

Second Line Support

Service Delivery Coordinator

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Project Coordinator

Youth Engagement Coordinator - Evenings

Retailer Support Advisor

Service Desk Analyst

Overseas Patients Co-ordinator

Arrears & Collections Associate

Community Public Health Assistant 5-19

Specialist Support Tutor

Reception Officer

Research Facilitator

TALENT ACQUISITION CO-ORDINATOR

Road Logistics Customer Service Specialist

Warehouse Manager Trainee

Customer Service Administrator

IT Service Delivery Manager

Apprentice IT Service Desk Support Technician

IPS Employment Specialist

I want to receive the latest job alerts for support specialist in basingstoke, eng

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