Communication specialist Work, Jobs in Basingstoke, Ham (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
14d
FOI Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Communication skills
4d
Health Advisor/FOH
MyHealthcare Clinic —Basingstoke
- £28,500 a year
- Overtime
- English
- Front desk
- In-person
- Employee discount
Quick apply
5d
Part-time HR Manager (Learning & Development/ Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Hybrid work
- Project management
- University
- Human resources
- Annual leave
Quick apply
Events & Digital Marketing Coordinator
Oakley Food Projects —Wokingham
- £22,450 - £25,650 a year
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Basingstoke
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
5d
Community Projects Assistant
Action Hampshire —Winchester
- £24,273 a year
- Part-time
- Hybrid work
- Research
- Quality control
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Data Acquisition Specialist - External Data (Remote - UK)
IQVIA —Reading
- Full-time
- Remote
- Computer Science
- English
- Bachelor's degree
- Work from home
Patient Care Coordinator in Luxury Private Hospital
Berkshire Grove Hospital —Maidenhead
- £14 - £16 an hour
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Free parking
Quick apply
Mental Health and Wellbeing Advisor (Farnham)
University for the Creative Arts —Farnham
- £35,608 a year
- Full-time
- University
- Organisational skills
- Communication skills
11d
Trainee Solicitor – Private Client, Trusts & Tax
Arcadia Trust Group —Twyford
- £29,700 a year
- Full-time
- Bachelor's degree
- Communication skills
- Free parking
- Flexitime
Quick apply
7d
Part Time Administrative Assistant ( 4 days week, 4 hours a day M-F)
UBU Design Limited —Winchester
- £10,000 - £12,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
Laser Templater Full time
Southern Counties Marble and Granite Limited —Whitchurch
- £26,500 - £50,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
7d
Medical Examiner Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
- No degree
- Medical terminology
- Communication skills
7d
Virtual Health Project Manager
Hampshire Hospitals NHS Foundation Trust —Winchester
- £49,387 - £56,515 a year
- Part-time
- Remote
- Research
- Project management
- Budgeting
1d
Customer Service Co-ordinator
Johnsons Workwear Ltd —Basingstoke
- £30,270.20 a year
- Full-time
- Computer literacy
- Maintenance
- Computer skills
- Health & wellbeing programme
Quick apply
9d
Leadership Team PA - Maritime and Land
QinetiQ —Farnborough
- £38,475 - £42,750 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
22h
HR Manager (Up to 30 hours per week)
Perega Limited —Guildford
- £43,000 - £45,000 a year
- Part-time
- Microsoft Outlook
- Organisational skills
- In-person
- Free parking
Quick apply
3h

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communication specialist jobs near basingstoke, ham

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year
14 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

communication specialist jobs in basingstoke, ham

Complaints & Resolution Manager

FOI Officer

Health Advisor/FOH

Part-time HR Manager (Learning & Development/ Organisational Development)

Events & Digital Marketing Coordinator

Operational Support Officer

Community Projects Assistant

Second Line Support

Service Desk Analyst

Data Acquisition Specialist - External Data (Remote - UK)

Patient Care Coordinator in Luxury Private Hospital

Mental Health and Wellbeing Advisor (Farnham)

Trainee Solicitor – Private Client, Trusts & Tax

Part Time Administrative Assistant ( 4 days week, 4 hours a day M-F)

Laser Templater Full time

Medical Examiner Officer

Virtual Health Project Manager

Customer Service Co-ordinator

Leadership Team PA - Maritime and Land

HR Manager (Up to 30 hours per week)

I want to receive the latest job alerts for communication specialist in basingstoke, ham

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