Entry level customer service representative Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Service Associate
C.A.R.S. Limited —Basingstoke
- From £23,296 a year
- Full-time
- CRM software
- No experience needed
- English
- Life insurance
- Referral programme
Quick apply
1d
IT Support Technician / Customer Service Advisor
Cevitr Ltd —Farnborough
- £25,000 - £28,000 a year
- Weekend availability
- Customer service
- Computer skills
- Communication skills
- Free parking
Quick apply
9d
Customer Service and Sales
Pyramid Ltd —Windsor and Maidenhead
- £450 - £600 a week
- Full-time
- Customer service
- No experience needed
- Driving
- Free parking
- Flexible schedule
Quick apply
7d

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Customer Service Associate

C.A.R.S. Limited
Basingstoke

Quick apply

Job details

Permanent | Full-time
From £23,296 a year
1 day ago

Benefits

Casual dress
Company pension
Company events
Transport links
Life insurance
Referral programme
On-site parking

Qualifications

Live chat
CRM software
Financial Conduct Authority guidelines
Customer service call handling
GCSE
No experience needed
English
Arrears management
Customer interaction
Communication skills
A Level

Full job description

Join Our Friendly Team at CARS!

Are you a people person with top-notch telephone skills? If you have a positive attitude, a passion for helping others, and a drive to succeed, we want YOU to join our team of Customer Service Associates at CARS in Basingstoke!

Why Choose CARS?

At Creditlink Account Recovery Solutions Ltd. (CARS), we are more than just a workplace – we are a community. Our modern, newly refurbished offices are located in the heart of Basingstoke, just a 2-minute walk from the railway station and Festival Place shopping centre. We pride ourselves on creating a supportive and friendly atmosphere where our employees thrive and grow.

Your Role as a Customer Service Associate

In this dynamic role within our Collections department, you will:

Engage with customers via telephone, email, LiveChat (WebChat), and SMS to discuss their accounts and find personalized repayment solutions.
Provide excellent customer service by handling inquiries, resolving disputes, and supporting customers with empathy and professionalism.
Maintain detailed records in our system, ensuring accuracy and compliance with industry regulations.
Work as part of a collaborative team in a fast-paced call centre environment, meeting targets and managing various product types including insurance, utilities, and financial services.
Identify and support vulnerable customers, always ensuring fair treatment in line with FCA regulations.

What We’re Looking For

You’ll shine in this role if you have:

Previous experience in customer service or collections (preferred but not required).
Knowledge of FCA regulations and CSA best practices (an advantage).
Great communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
A team-focused mindset and the ability to multitask.
Computer proficiency, including Microsoft Office and CRM systems.

No experience? No problem! We offer comprehensive training and ongoing support to help you succeed.

Your Work Schedule

We know work-life balance matters! That’s why we offer a flexible rotating shift pattern within our core hours:

Monday: 8:30 AM – 6:00 PM
Tuesday & Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 4:00 PM
Saturday (1 in 4): 8:30 AM – 12:30 PM

With a 35-hour workweek, including the option for late-start shifts (11:30 AM – 6:00 PM) on Mondays or Thursdays, your schedule can fit your lifestyle.

What’s in It for You?

We offer a competitive starting salary of £23,296 per year, with the potential to earn up to £26,000 in your first year, including bonuses! Our perks include:

Uncapped monthly bonus scheme
Monthly incentives and rewards
Recommend-a-friend bonus
Pension scheme & life assurance
Annual holiday increases
Casual dress code
Company events & recognition programs
Opportunities for career growth and development

Why You’ll Love Working Here

At CARS, we believe our employees are our greatest asset. We celebrate hard work, encourage personal growth, and recognize achievements. Our convenient office location with excellent transport links makes commuting easy, and our welcoming team makes every day enjoyable.

Ready to Join Us?

If you’re ready to take your customer service skills to the next level and be part of a supportive and energetic team, apply today! Expected start date for this position is Monday 12th October 2026.

Creditlink Account Recovery Solutions is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

Job Types: Full-time, Permanent

Pay: From £23,296.00 per year

Benefits:

Casual dress
Company events
Company pension
Life insurance
On-site parking
Referral programme

Work Location: In person

Quick apply

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entry level customer service representative jobs in basingstoke, ham

Customer Service Associate

IT Support Technician / Customer Service Advisor

Customer Service and Sales

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