Incident manager Work, Jobs in Basingstoke, Ham (with Salaries)

IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Mobile Operations Manager
Network Rail —Basingstoke
- £53,788 a year
- Weekend availability
- Data analysis skills
- Analysis skills
- Driving
- Annual leave
- Employee discount
1d
VodafoneThree - HS&QA Incident Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Communication skills
- Employee discount
6d
Emergency Planning Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Full-time
8d
SOC Analyst
CGI —Reading
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
Security Manager
Fujitsu —Basingstoke
- Full-time
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Cyber Defence Incident Manager
Vodafone —Newbury
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Incident Service Delivery Manager (FTC)
Fujitsu —Bracknell
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
2d
Production Radiochemist
Alliance Medical Ltd —Guildford
- From £33,450 a year
- Nights as needed
- Laboratory experience
- Analysis skills
- Organisational skills
Quick apply
Health & Safety Manager
Correct Contract Services Ltd —Andover
- £50,000 - £60,000 a year
- Construction
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Plant Workshop Manager/Supervisor
Collard Group Ltd —Hook
- Full-time
- Management
- Maintenance
- Team management
- Health & wellbeing programme
- Referral programme
Quick apply
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Management
- Microsoft Office
- Mentoring
Head of IT Service Management
SNG (Sovereign Network Group) —Basingstoke
- £80,000 - £98,000 a year
- Full-time
- IT
- Communication skills
14d
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
Site Supervisor
National Highways —Basingstoke
- £36,200 - £40,450 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Registered Manager Children’s Residential Home
S.N.G Healthcare Limited —Basingstoke
- £50,000 - £65,000 a year
- Full-time
- Childcare
- Leadership
Quick apply
Facilities Manager
OCS Group —Reading
- Team management
- Leadership
- Negotiation
Quick apply
20h
Church Partnerships Manager (Republic of Ireland)
Compassion UK & Ireland —Fleet
- Full-time
- Sales
- Public speaking
- Microsoft Office
Quick apply
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply

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IT Service Delivery Manager

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Technical support
Project management
ITIL
Mentoring
Project management methodology
IT
Root cause analysis
Leadership
Communication skills

Full job description

The opportunity

We are looking for an IT Service Delivery Manager to join us on the rewarding journey we’re taking here at Castle Trust Bank. As a fintech challenger bank, we provide specialist property mortgages, retail finance lending and savings accounts to a wide range of customers.

You will be responsible for delivering high-quality IT services across the organisation, managing internal Desktop and Application Support teams and overseeing third‑party IT suppliers. You will ensure services meet agreed SLAs, develop and maintain ITIL‑aligned processes, track performance through KPIs, and drive continuous service improvement.

Key responsibilities include:

Managing major incidents and root cause analysis,
Developing ITSM processes,
Effective management of the IT service desk and core systems teams,
Maintaining Service Improvement Plans, and;
Producing clear service performance metrics for the business.

Working arrangements

This role is offered on a hybrid basis, with a minimum of three days per week in our Basingstoke office and the remainder worked from home. If you prefer to work more days in the office, that’s equally fine.

What we are looking for in you…

Minimum requirements

Proven experience as an IT Service Delivery Manager;
Comprehensive understanding of ITiL (v3 minimum);
Proven leadership experience.

You will have proven experience in an IT Service Delivery Manager role, ideally from a technical background, with a strong understanding of Incident, Problem and Change Management (ITIL v4 Foundation desirable). You will have experience leading and mentoring technical support teams and managing third‑party suppliers, including service budgets.

Strong communication and stakeholder management skills are essential, along with a proactive, organised approach and the ability to manage changing priorities. Experience with project management methodologies is advantageous.

What’s in it for you…

As well as a competitive salary, we offer an annual performance related bonus (up to 10% of base salary) based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.

Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to BHSF RISE EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

incident manager jobs in basingstoke, ham

IT Service Delivery Manager

Mobile Operations Manager

VodafoneThree - HS&QA Incident Manager

Emergency Planning Officer

SOC Analyst

Technical Delivery Manager

Security Manager

Cyber Defence Incident Manager

Incident Service Delivery Manager (FTC)

Production Radiochemist

Health & Safety Manager

Plant Workshop Manager/Supervisor

Senior HSSE Manager

Head of IT Service Management

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Site Supervisor

Registered Manager Children’s Residential Home

Facilities Manager

Church Partnerships Manager (Republic of Ireland)

ZARA READING VISUAL/COMMERCIAL MANAGER

I want to receive the latest job alerts for incident manager in basingstoke, ham

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