managing partner Work, Jobs in basingstoke, ham (with Salaries)

Customer Contact Centre Advisor Jaguar Land Rover
South East Motors —Basingstoke
- £26,426.80 - £32,426.80 a year
- Full-time
- Microsoft Word
- CRM software
- Customer service
Quick apply
2d
Project Manager-1
Trane Technologies —Basingstoke
- Full-time
- Project management
- HVAC
- Communication skills
- Life insurance
Service Delivery Executive - Retail
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Communication skills
- Annual leave
Insights Manager
Gist Limited —Basingstoke
- £59,000 - £72,000 a year
- Full-time
- SQL
- Computer networking
- Python
- Annual leave
- Employee assistance programme
2d
Real Estate Program Manager, EMEA
UL Solutions —Basingstoke
- £173,400 - £231,200 a year
- Hybrid work
- Project management
- Bachelor's degree
- Contracts
Accounts Payable Assistant
VINCI Energies —Basingstoke
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee assistance programme
- Sick pay
7d
Managing Counsel
B&Q —Eastleigh
- From £85,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Sales Support Executive
OA Partners —Basingstoke
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
13h
Accounts Payable Assistant
Axians UK —Basingstoke
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee assistance programme
- Sick pay
7d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Partner Manager
BlueKong Networks Limited —Theale
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- Organisational skills
- Life insurance
Quick apply
1d
Head of Operations
Tomorrow's Guides —Hungerford
- Full-time
- Hybrid work
- Master's degree
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Sales Manager - Vauxhall
Snows Group —Basingstoke
- £65,000 a year
- Full-time
- Sales
- Customer service
- Team management
Order to Cash Global Process Owner
Serco Group —Hook
- £100,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Leadership
14d
Duty Manager
GLL —Reading
- £29,751.23 a year
- Full-time
- Management
Principal Officer
West Berkshire Council —Theale
- £45,091 - £53,460 a year
- Full-time
- Management
- English
- Analysis skills
- Annual leave
- Employee discount
1d
EMC Operations Lead
UL Solutions —Basingstoke
- Management
- Engineering
- Bachelor's degree
Product Owner
Hawk-Eye Innovations (HEI) —Basingstoke
- £43,630 - £65,440 a year
- Full-time
- Hybrid work
- Laboratory experience
- Machine learning
- Travel
- Annual leave
- Employee discount
7d
Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
HEAD OF MARKETING & PR
Wellington Estates —Stratfield Saye
- Weekend availability
- Management
- Analysis skills
- In-person
- Employee discount

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Customer Contact Centre Advisor Jaguar Land Rover

South East Motors
Basingstoke

Quick apply

Job details

Permanent | Full-time
£26,426.80 - £32,426.80 a year
2 days ago

Qualifications

Microsoft Word
CRM software
Customer service
Upselling
Organisational skills
IT
Communication skills

Full job description

Customer Contact Centre Advisor- Basingstoke JLR

JOB PURPOSE

The role of the Customer Contact Centre Advisor is to:

Make outbound calls of a sales nature and receive inbound enquiries on behalf of our retailers.

Department/Business/Location:

Reports to:

Contact Centre Manager

KEY RESPONSIBILITIES

To deliver an outstanding customer experience by managing inbound and outbound communications for the dealership. The role involves handling service bookings, and customer queries efficiently while maximising opportunities to drive revenue and customer satisfaction.

· Handle inbound calls, emails, live chat, and digital enquiries in a professional and timely manner

· Make outbound calls to follow up on leads, service reminders, MOT bookings, and marketing campaigns

· Deliver a consistently high standard of customer service aligned with brand expectations

· Support upselling and cross-selling of dealership products and services

· Book service, MOT, and repair appointments in line with workshop capacity

· Provide customers with accurate information on pricing, availability, and timelines

· Promote additional services such as servicing packages, warranties, and add-ons

· Resolve customer queries and complaints quickly and effectively

· Ensure all customer interactions are logged accurately in the CRM system

· Maintain high levels of customer satisfaction and contribute to positive reviews and retention

· Update customer records, bookings, and notes in internal systems

· Adhere to dealership processes, compliance, and data protection regulations

· Monitor and manage personal KPI performance metrics

Key Performance Indicators (KPIs)

· Call handling quality and volume

· Appointment booking rates

· Lead conversion rates

· Customer satisfaction (CSI/NPS scores)

· Response times to enquiries

· Revenue contribution (upsell/cross-sell)

Skills & Experience Required

1. Essential

· Excellent communication skills (verbal and written)

· Strong customer service experience (contact centre or retail preferred)

· Ability to multitask and work in a fast-paced environment

· Strong attention to detail and organisational skills

· Confident use of IT systems and CRM platforms

2. Desirable

· Previous experience in a motor dealership or automotive industry

· Knowledge of vehicle servicing processes

· Experience working with targets and KPIs

· Upselling experience

Hours: Mon - Fri 8am - 5pm

The Same People, The Same Excellence. A New Name for the Future.

Southeast Motors is a privately owned automotive retail group based on the south coast of England, serving customers from across Hampshire, Surrey, Sussex, Kent, and beyond. Driving Forward — A New Era of Excellence, we represent some of the world’s most renowned automotive brands, delivering exceptional vehicles, trusted servicing, and genuine care across the South East. Our mission is simple: to provide quality, expertise, and trust at every step of your automotive journey.

Our Values.

At Southeast Motors, our values guide every decision we make and define how we work with our clients, partners and each other. They represent who we are, how we behave, and the standards we uphold as we grow.

Job Types: Full-time, Permanent

Pay: £26,426.80-£32,426.80 per year

Experience:

CRM software: 1 year (required)
Customer Contact Centre: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

managing partner jobs in basingstoke, ham

Customer Contact Centre Advisor Jaguar Land Rover

Project Manager-1

Service Delivery Executive - Retail

Insights Manager

Real Estate Program Manager, EMEA

Accounts Payable Assistant

Managing Counsel

Sales Support Executive

Accounts Payable Assistant

Customer Operational Delivery Manager

Partner Manager

Head of Operations

Sales Manager - Vauxhall

Order to Cash Global Process Owner

Duty Manager

Principal Officer

EMC Operations Lead

Product Owner

Retailer Support Advisor

HEAD OF MARKETING & PR

I want to receive the latest job alerts for managing partner in basingstoke, ham

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