service desk manager Work, Jobs in basingstoke, ham (with Salaries)

IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
10d
Head of IT Service Management
SNG (Sovereign Network Group) —Basingstoke
- £80,000 - £98,000 a year
- Full-time
- IT
- Communication skills
8d
Associate Network Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
1d
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
4d
SACM and Obsolescence Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
3d
Service Delivery Manager
FluidOne —Camberley
- Full-time
- Analysis skills
- Computer networking
- Employee assistance programme
Short Order Coordinator
Node4 —Newbury
- Hybrid work
- Azure
- Continuous improvement
- Organisational skills
- Employee assistance programme
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
3d
Audio Visual Support Technician (Remote)
AVI-SPL —Farnborough
- Full-time
- Remote
- Customer service
- Windows
- Organisational skills
9d
Information Assurance Deputy Manager
Raytheon —Wokingham
- Full-time
- Hybrid work
- Agile
- Communication skills
- Sick pay
IT Support & Operations Manager
Gordon Murray Group —Shalford
- Azure
- Computer Science
- Windows
Quick apply
SQL DBA
Clinisys —Woking
- Remote
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
Helpdesk Technician
FluidOne —Woking
- Full-time
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
IT Support Technician
Custom Interconnect Ltd —Andover
- £26,450.92 a year
- Azure
- ERP systems
- Microsoft Office
Quick apply
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
IT Field Service Engineer (South Region)
American Golf UK —Maidenhead
- Up to £37,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- In-person
- Work from home
Quick apply

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IT Service Delivery Manager

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Technical support
Project management
ITIL
Mentoring
Project management methodology
IT
Root cause analysis
Leadership
Communication skills

Full job description

The opportunity

We are looking for an IT Service Delivery Manager to join us on the rewarding journey we’re taking here at Castle Trust Bank. As a fintech challenger bank, we provide specialist property mortgages, retail finance lending and savings accounts to a wide range of customers.

You will be responsible for delivering high-quality IT services across the organisation, managing internal Desktop and Application Support teams and overseeing third‑party IT suppliers. You will ensure services meet agreed SLAs, develop and maintain ITIL‑aligned processes, track performance through KPIs, and drive continuous service improvement.

Key responsibilities include:

Managing major incidents and root cause analysis,
Developing ITSM processes,
Effective management of the IT service desk and core systems teams,
Maintaining Service Improvement Plans, and;
Producing clear service performance metrics for the business.

Working arrangements

This role is offered on a hybrid basis, with a minimum of three days per week in our Basingstoke office and the remainder worked from home. If you prefer to work more days in the office, that’s equally fine.

What we are looking for in you…

Minimum requirements

Proven experience as an IT Service Delivery Manager;
Comprehensive understanding of ITiL (v3 minimum);
Proven leadership experience.

You will have proven experience in an IT Service Delivery Manager role, ideally from a technical background, with a strong understanding of Incident, Problem and Change Management (ITIL v4 Foundation desirable). You will have experience leading and mentoring technical support teams and managing third‑party suppliers, including service budgets.

Strong communication and stakeholder management skills are essential, along with a proactive, organised approach and the ability to manage changing priorities. Experience with project management methodologies is advantageous.

What’s in it for you…

As well as a competitive salary, we offer an annual performance related bonus (up to 10% of base salary) based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.

Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to BHSF RISE EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

service desk manager jobs in basingstoke, ham

IT Service Delivery Manager

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Head of IT Service Management

Associate Network Analyst

Infrastructure Technician

Systems Administrator - Platform Migration & Merge Specialist

SACM and Obsolescence Manager

Service Delivery Manager

Short Order Coordinator

2nd / 3rd Line Security Analyst

Audio Visual Support Technician (Remote)

Information Assurance Deputy Manager

IT Support & Operations Manager

SQL DBA

Helpdesk Technician

IT Support Technician

Network Engineer

IT Field Service Engineer (South Region)

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