Software development specialist Work, Jobs in Basingstoke, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Digital Transformation Manager
Balfour Beatty —Basingstoke
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Data Analytics & AI Solutions Group Leader
UL Solutions —Basingstoke
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
Software Development Specialist
Vodafone —Newbury
- Full-time
- Computer Science
- Engineering
- Databases
- Annual leave
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
Graduate Software Engineer (Cloud Solutions)
proventeq —Reading
- Hybrid work
- Computer Science
- Bachelor's degree
- Machine learning
Software Tester
AKONI TECHNOLOGIES LTD —Reading
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- APIs
- Communication skills
- Free parking
Quick apply
12d
IT Asset Manager
Unum Group —Basingstoke
- Full-time
- Analysis skills
Sr. Manager, Software Development
Infor —Farnborough
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
Quality Assurance Specialist
Science and Technology Facilities Council —Didcot
- £46,444 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Employee discount
- Flexible schedule
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
Director of Engineering - Performance and Insights
Hawk-Eye Innovations (HEI) —Basingstoke
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
1d
Junior Quality System Specialist
Loftware, Inc. —Reading
- £25,000 - £39,000 a year
- Hybrid work
- Engineering
- English
- Bachelor's degree
Quick apply
12d
Software Architect - Machine Learning
Beyond Sports —Basingstoke
- Full-time
- Hybrid work
- Leadership
- Annual leave
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Quick apply
CAD Manager - Civil Specialist Services
WSP —Basingstoke
- Part-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Flexitime
- Work from home
Trainee - Electrical Thermographic (Thermal Imaging) Engineer
Red Current —Aldermaston
- Full-time
- Microsoft Word
- Engineering
- Maintenance
- Annual leave
IT Software Developer
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £30,000 - £40,000 a year
- Full-time
- Software troubleshooting
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
4d

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
Service restoration
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

software development specialist jobs in basingstoke, ham

Second Line Support

Digital Transformation Manager

Data Analytics & AI Solutions Group Leader

Software Development Specialist

Technical Lead - Backend

Graduate Software Engineer (Cloud Solutions)

Software Tester

IT Asset Manager

Sr. Manager, Software Development

Associate Application Analyst

Quality Assurance Specialist

Assoc Application Analyst

Director of Engineering - Performance and Insights

Junior Quality System Specialist

Software Architect - Machine Learning

Second Line Support

Software Support Consultant (Finance)

CAD Manager - Civil Specialist Services

Trainee - Electrical Thermographic (Thermal Imaging) Engineer

IT Software Developer

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