Technical support specialist Work, Jobs in Basingstoke, Ham (with Salaries)

RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
1d
Technical Support Specialist (Development Support)
University of Surrey —Guildford
- £37,694 - £46,049 a year
- Full-time
- Hybrid work
- University
- School
- Teaching
- Relocation assistance
12d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
8d
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
Technical Product Chemist
GBR Technology Limited —Reading
- £28,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Free parking
- Profit sharing
Quick apply
2d
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Technical Quality and Continuous Improvement Specialist
Once For All UK —Basingstoke
- English
- AI
- Communication skills
- Employee assistance programme
Quick apply
6d
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
CAD Designer
Greenborne —Basingstoke
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Employee assistance programme
- Employee discount
Quick apply
Identity & Access Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Annual leave
- Employee assistance programme
6d
Billing & Technical Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Access
- SQL
- Analysis skills
Quick apply
14d
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- AWS
- Mentoring
- Leadership
Data Logger Operative (Maintenance) - South East Water - SWAP Candidate Only
Tetra Tech —Basingstoke
- Weekend availability
- Hybrid work
- Schematics
- Microsoft Office
- Administrative experience
Cloud & Application Support Specialist - EH0357
East Hampshire District Council —Petersfield
- £44,953 - £52,916 a year
- Full-time
- Hybrid work
- Azure
- Contracts
- SharePoint
- Annual leave
9d
Digital Product Owner
Unum Group —Basingstoke
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
14d
Project Coordinator
Southern Communications Group —Dummer
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Tree Officer (Planning)
Basingstoke and Deane Borough Council —Basingstoke
- £42,823 - £46,148 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
2d
Data Loss Prevention Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
6d

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RMA Coordinator / Technical Support Specialist

Habitech LTD
Basingstoke

Quick apply

Job details

Permanent | Full-time
£25,000 a year
1 day ago

Benefits

Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Customer service
Technical support
Microsoft Office
Organisational skills

Full job description

RMA COORDINATOR

Technical Support Team | Basingstoke, Hampshire | Full Time | Salary: £25k per annum

We are looking for a driven and organised individual to join our Technical Support team as an RMA Coordinator. Prior experience in this type of role is welcome but by no means essential; we are equally happy to hear from recent college or university graduates who are ready to build a career within a specialist, market-leading business. What matters most is the right attitude and a genuine willingness to learn.

ABOUT HABITECH:

Founded in 2006, Habitech is one of the UK's leading value-added distributors of specialist AV products and systems. From our Basingstoke headquarters, we supply and support residential and commercial integrators across the country, representing 60+ world-class brands spanning premium audio, video, projection, networking, smart control, lighting, and much more. We are more than a distributor; we provide technical support, system design guidance, professional training, and hands-on aftercare, making us a true long-term partner to every dealer we work with.

THE ROLE:

As RMA Coordinator, you will manage the end-to-end returns and warranty process across our product portfolio. Working closely with our Technical Support team, suppliers, and dealer network, you will ensure every return, repair, or replacement case is handled with accuracy, efficiency, and professionalism.

Full training will be provided from day one. We are looking for someone who is methodical, communicates well, and takes real ownership of their work.

KEY RESPONSIBILITIES:

- Manage RMA Process: Oversee the end-to-end RMA process, from receiving returns to processing claims and coordinating repairs or replacements.

- Customer Communication: Serve as the primary point of contact for customers regarding RMA enquiries, providing timely updates and resolving issues efficiently.

- Documentation and Tracking: Maintain accurate records of RMA requests, actions taken, and outcomes. Ensure all documentation is complete and up-to-date in the RMA system.

- Liaison with Technical Support: Work closely with the technical support team to diagnose issues, ensure proper documentation, and facilitate the repair or replacement process.

- Quality Control: Conduct quality checks on returned products to determine the cause of failure and ensure compliance with warranty terms and conditions.

- Supplier Coordination: Coordinate with suppliers for the return, repair, or replacement of products, ensuring timely and cost-effective solutions.

- Process Improvement: Identify opportunities to enhance the RMA process, streamline operations, and improve customer satisfaction.

WHAT WE'RE LOOKING FOR:

- Strong organisational skills and the ability to manage multiple open cases simultaneously

- Clear, confident communication - written and verbal

- A methodical, detail-oriented approach; accuracy matters in this role

- Self-sufficient and able to take initiative without needing to be directed at every step

- A natural problem solver who can think logically and work through challenges calmly

- A positive, can-do attitude and genuine willingness to learn

- Reliability and punctuality - our dealer network depends on us to be consistent

- Basic proficiency in Microsoft Office Suite

- Any interest in AV technology, networking, or home automation is a bonus - everything will be taught

WHAT HABITECH OFFERS:

- A competitive salary and benefits package

- Structured on-the-job training and a clear path for career growth

- A supportive, collaborative team environment in a thriving specialist industry

- Access to world-class AV brands, ongoing product training, and our award-winning Basingstoke Experience Centre

READY TO APPLY?

Send your CV and a brief covering note to: [email protected]

www.habitech.co.uk | +44 (0)1256 638500 | Unit K, The Loddon Centre, Wade Road, Basingstoke

Pay: £25,000.00 per year

Benefits:

Company events
Company pension
On-site parking
Private medical insurance

Ability to commute/relocate:

Basingstoke, Hampshire: reliably commute or plan to relocate before starting work (required)

Experience:

Microsoft Excel: 1 year (preferred)
Customer service: 1 year (preferred)

Licence/Certification:

UK Drivers License (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in basingstoke, ham

RMA Coordinator / Technical Support Specialist

Technical Support Specialist (Development Support)

IT Support Technician

Systems Administrator - Platform Migration & Merge Specialist

Technical Product Chemist

Assoc Application Analyst

Technical Quality and Continuous Improvement Specialist

Sage ERP Software Support Consultant (Finance)

Service Desk Analyst

Associate Application Analyst

CAD Designer

Identity & Access Specialist

Billing & Technical Specialist

Technical Lead - Backend

Data Logger Operative (Maintenance) - South East Water - SWAP Candidate Only

Cloud & Application Support Specialist - EH0357

Digital Product Owner

Project Coordinator

Tree Officer (Planning)

Data Loss Prevention Specialist

I want to receive the latest job alerts for technical support specialist in basingstoke, ham

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