Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.
We’re looking for a Senior Product Manager to shape the future of connected venue and digital experiences across Mecca and Grosvenor.
This role will focus on how customers move between our venues, websites and apps, identifying opportunities to digitise venue journeys, increase venue-to-digital adoption, and create more connected customer experiences across channels.
The Senior Product Manager will own and help define a product area and roadmap focused on venue-linked digital experiences. They will lead discovery, define customer and business problems, shape product direction, and work with cross-functional teams to deliver measurable outcomes.
This is a product leadership role, not a project management role. Success will come from strong product judgement, evidence-based prioritisation, customer understanding and the ability to influence teams around clear outcomes.
What Makes This Role Exciting
This is an opportunity to shape a strategically important product area across recognised UK venue brands.
You’ll help define how digital experiences support and enhance venue journeys, giving customers more connected ways to engage across web, app and physical locations. The role has high visibility with senior leaders and offers a strong mix of strategy, discovery and delivery.
You’ll be working in a space with meaningful customer and commercial opportunity, helping to build the future of cross-channel experiences across Mecca and Grosvenor.
Main Accountabilities & Responsibilities
- Own and define complex cross-channel product problem spaces across venue, web and app journeys.
- Shape the product direction and roadmap for venue-linked digital experiences across Mecca and Grosvenor.
- Lead discovery into opportunities that improve customer experience, venue-to-digital adoption, digital engagement, venue visits, dwell time, in-venue spend and cross-channel retention.
- Translate customer insight, behavioural data, venue feedback and business strategy into clear product outcomes and prioritised opportunities.
- Make clear value-based trade-offs, ensuring teams focus on the highest-impact problems and opportunities.
- Lead end-to-end product delivery from discovery through launch and in-market optimisation.
- Partner closely with Design, UX, Technology, Architecture and Data to create coherent digital experiences across web and app.
- Work with Venue Operations, Commercial, CRM, Marketing, Compliance, Safer Gambling and senior venue stakeholders to align around shared goals.
- Define success metrics and benefits, tracking performance after launch and adjusting direction based on outcomes.
- Improve cross-channel customer understanding by identifying gaps in journey insight, behavioural data and performance measurement.
- Communicate product direction, trade-offs, risks, dependencies and outcomes clearly to senior and cross-functional stakeholders.
- Contribute to the maturity of the product practice by role-modelling strong product thinking, discovery discipline and outcome-led decision-making.
- Coach and support less experienced Product Managers where required, helping raise standards across the team.
What’s Needed for Success
- Proven experience working as a Product Manager or Senior Product Manager on digital web or app products.
- Strong ability to define customer problems and translate business strategy into evidence-based product direction.
- Experience leading product discovery, prioritisation, roadmap definition and outcome measurement.
- Comfortable operating in ambiguous or emerging product areas where the opportunity needs to be shaped and validated.
- Strong understanding of digital customer journeys, ideally across web, app or connected physical and digital experiences.
- Ability to use customer research, behavioural data and market insight to inform product decisions.
- Excellent communication, facilitation and stakeholder management skills.
- Confidence influencing senior stakeholders and aligning cross-functional teams around shared outcomes.
- Ability to balance hands-on product ownership with strategic thinking and operational alignment.
- Experience in cross-channel journeys, retail, hospitality, leisure, gaming, betting, casino, bingo, membership products or regulated environments would be beneficial.
Leadership and Mentoring
Senior Product Managers may manage or mentor a small number of Product Managers, supporting their development, confidence and impact while embedding strong product thinking and outcome-led decision-making across teams.
This responsibility will be balanced with hands-on product ownership and delivery, and aligned to team needs and personal development goals.
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself
You’ll get a competitive salary combined with some great benefits.
Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.
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