Customer experience associate Work, Jobs in Basingstoke (with Salaries)

Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Customer Service Associate
C.A.R.S. Limited —Basingstoke
- From £23,296 a year
- Full-time
- CRM software
- Customer service
- No experience needed
- Life insurance
- Referral programme
Quick apply
6d
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Urban Outfitters Sales Associate (5hr) - Guildford, UK
Urban Outfitters —Guildford
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
2d
Bath and Body Works Fragrance Associate
NEXT —Camberley
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
6d
Sales Associate - Kia
Snows Group —Basingstoke
- £26,932.49 a year
- Full-time
- No experience needed
- Employee assistance programme
- Referral programme
Full Time Retail Sales Associate - Luxury Fragrance Brand - Oud Arabian
Scents & Cosmetics LTD —Guildford
- £12.21 - £13.50 an hour
- Weekend availability
- Sales
- Social media management
- Customer service
- Employee discount
Quick apply
11d
Full Time Customer Service Representative
Cash & Cheque Express —Aldershot
- £13.35 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
Sales Associate (Part-Time) | Guildford
REISS —Guildford
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Sales Advisor - Reading
Oak Furnitureland —Reading
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Associate Business Analyst
FootfallCam —Guildford
- £1,800 - £2,100 a month
- Full-time
- Spanish
- Microsoft Excel
- Sales
- Annual leave
Quick apply
10d
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
14d
Project Manager Apprentice
QA Apprenticeships —Guildford
- £18,000 - £24,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Annual leave
Sales Associate
Ernest Jones —Camberley
- £12.71 an hour
- Part-time
- Employee discount
6d
Graduate Marketing Associate
Automation Consultants Ltd —Reading
- £25,000 - £30,000 a year
- Hybrid work
- Marketing
- Social media management
- AWS
- Flexible schedule
Retail Associate
TK Maxx —Andover
- Part-time
- No experience needed
- Employee discount
2d
Sales Associate
NEXT —Camberley
- £10.85 - £12.71 an hour
- Part-time
- Customer service
6d
O2C ASSOCIATE - 6 MONTH SECONDMENT
Merlin Entertainments —Basingstoke
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
9d
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
14d
Clinical Research Associate - 12 months' monitoring experience required
ICON Plc —Reading
- Full-time
- Bachelor's degree
- Travel
- Organisational skills
- Employee assistance programme

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customer experience associate jobs near basingstoke

Contact Centre Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Financial services
Communication skills

Full job description

Contact Centre Associate

“Deliver exceptional service. Make a real difference to customers every day.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30

The role and what you’ll deliver:

We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.

In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.

You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.

Specifically, you will:

Deliver high-quality customer service via telephone, email and online channels
Support customers with savings products, account queries and online services
Assist customers in opening new accounts and managing existing ones
Handle retail finance queries including account balances, payment support and general enquiries
Maintain accurate records and ensure all communications are professional and clear
Build confidence and trust with customers while representing the Castle Trust Bank brand
Adapt to a variety of daily queries in a fast-paced contact centre environment

What you’ll bring:

Essential

Proven customer service experience, ideally in a contact centre or telephone-based role
Confidence handling a high volume of customer interactions
Excellent communication skills (both written and verbal)
Strong attention to detail and ability to manage tasks effectively
A positive, customer-focused mindset with a passion for helping people
Comfortable using multiple computer systems and Microsoft Office products
Self-motivated, organised and able to work both independently and as part of a team
Adaptable and comfortable working in a changing environment

Desirable

Experience within financial services

Recruitment Process

Initial call with HR
On-site interview in Basingstoke with the hiring team

Why join Castle Trust Bank?

Competitive salary is starting at £25,500, rising to £26,500 once fully competent
Annual performance-related bonus (up to 10%)
Generous pension scheme via Hargreaves Lansdown
Life assurance
25 days holiday + bank holidays (with option to buy/sell up to 5 days)
Additional paid volunteering day
Healthcare benefits through Equipsme
Employee Assistance Programme (LifeWorks)
Free eye test vouchers
Discounted gym membership
Season ticket travel loans (where applicable)

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

customer experience associate jobs in basingstoke

Contact Centre Associate

Customer Service Associate

Arrears & Collections Associate

Urban Outfitters Sales Associate (5hr) - Guildford, UK

Bath and Body Works Fragrance Associate

Sales Associate - Kia

Full Time Retail Sales Associate - Luxury Fragrance Brand - Oud Arabian

Full Time Customer Service Representative

Sales Associate (Part-Time) | Guildford

Retail Sales Advisor - Reading

Associate Business Analyst

Associate Application Analyst

Project Manager Apprentice

Sales Associate

Graduate Marketing Associate

Retail Associate

Sales Associate

O2C ASSOCIATE - 6 MONTH SECONDMENT

Assoc Application Analyst

Clinical Research Associate - 12 months' monitoring experience required

I want to receive the latest job alerts for customer experience associate in basingstoke

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