1st line support Work, Jobs in Baslow, Dby (with Salaries)

1st Line Support Technician
CTRL-S LTD —Stockport
- £24,750 - £30,000 a year
- Full-time
- Azure
- Customer service
- IT
- Health & wellbeing programme
- Flexitime
Quick apply
7d
Cancer and Wellbeing Co-ordinator part-time
Aurora Wellbeing Centre —Whitwell
- £26,013 a year
- Part-time
- Driving
- In-person
- Communication skills
- Annual leave
Quick apply
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Casual Event Ticketing Team Member
Legends Global (Europe) —Sheffield
Quick apply
7d
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
IT Support & Infrastructure Engineer
Leger Shearings Group —Rotherham
- £35,000 - £40,000 a year
- Full-time
- Azure
- Free parking
- Annual leave
Disability Adviser
University of Sheffield —Sheffield
- £38,784 - £51,753 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Organisational skills
- Annual leave
- Employee discount
13d
Mental Health Peer Support Worker
RAW People CIC —Rotherham
- £26,227.50 a year
- Full-time
- Working with children
- Travel
- Mentoring
Quick apply
10d
Secretary/PA
Rolls-Royce —Derby
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
5d
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Support Worker - Adult Supported Living
Swanton Care and Community —Wombwell
- £12.60 - £13.10 an hour
- Day shift
- Communication skills
- Employee assistance programme
- Employee discount
NetSuite System Administrator
Metro Rod —Macclesfield
- Up to £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
6d
Teaching Assistant Level 2
Rotherham Metropolitan Borough Council —Rotherham
- £7,928 - £19,622 a year
- Full-time
- School
- Teaching
- Annual leave
5d
IT Support Engineer
Elevate Technology Group —Rotherham
- £30,000 - £35,000 a year
- Windows
- SharePoint
NetSuite System Administrator
MetroRod Ltd —Macclesfield
- £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Administrator (First Contact)
University of Sheffield —Sheffield
- £27,319 - £31,236 a year
- Part-time
- Hybrid work
- Google Suite
- Customer service
- Administrative experience
- Annual leave
- Employee discount
13d
Application Support Analyst Apprenticeship
MWHTreatment —Hattersley
- SharePoint
Teacher of Performing Arts
Rotherham Metropolitan Borough Council —Rotherham
- £19,749 - £45,352 a year
- Full-time
- School
11d

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1st Line Support Technician

CTRL-S LTD
Stockport

Quick apply

Job details

Permanent | Full-time
£24,750 - £30,000 a year
7 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Transport links
Paid volunteer time
Sick pay

Qualifications

Microsoft Windows Server
Azure
Customer service
GCSE
IT
Communication skills
A Level

Full job description

About CTRL-S

CTRL-S is a growing managed services provider (MSP) based in Stockport, UK. We support a wide variety of customers across several different sectors who rely on us to deliver their technology needs. We are passionate about teamwork and delivering an unrivalled service to our customers.

We have an opportunity for a positive person with a can-do attitude to become part of our progressive and growing organisation as we continue to build on our success, expand our client base and improve our service. We are looking for an enthusiastic support technician to join our 1st line team! This is an exciting opportunity for the right candidate to make an impact on grow with us.

Salary ranges from £24,750 - £30,000 depending on qualifications and experience.

Note: you must be based in the North West of England, be eligible to work in the UK and be comfortable commuting to Stockport daily as this is an office based role. You must also have at least 1-year of experience working within an MSP environment supporting Microsoft 365. If you do not have the relevant experience your application will not make it through to interview stage.

Does the below sound like you?

Job Description

As a member of the 1st line team, you are primarily responsible for handling support queries that come in from our customers via the service desk. You work with a variety of users through to senior management & business owners, assisting them with an assortment of queries across different technologies. You make sure that request escalations follow the agreed business process, and that the support team manager is kept up to date with any issues/escalations that might need further attention. You always ensure that the customers are kept up to date on the progress of their requests and do what you say you are going to do, when you say you are going to do it.

Soft Skills

You are confident talking to people both in person and on the phone. You can recognise different emotions such as when people are happy and when people are frustrated and can alter you approach to ensure the user receives the best experience possible. You are motivated to have a successful career in technology and want to be supported through your professional development. You are adaptable, work well under pressure and embrace learning new things daily. Most importantly you thrive when working as part of a team and you are professional in your approach.

Responsibilities & Duties

Respond to user queries via support portal and phone.
Identify issues and implement long term solutions (not sticking plasters).
Escalate issues following business process where necessary.
Update the service management system, ensuring all updates, calls, note and progress are logged and have been recorded promptly and accurately.
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
Suggest improvements to existing technical documentation and create new technical documentation where required.

Skills / Experience / Qualifications

Educational Requirements – GCSE/A Levels/Degree
At least 1 year of prior experience within a Managed Services Provider in a support based role dealing with M365 technologies.
Have or working towards Microsoft qualifications in any of; Windows 11, Windows Server 2019, 2022, 2025, Microsoft 365, Microsoft Azure
Ability to problem solve within a technical environment.
Strong communication skills.
Strong customer service approach and team player.
Strong work ethic and ability to work in dynamic work environment.

Here are some reasons to come and work with us…

Training and Development! We offer many study support options to help you reach your desired qualification.
Have a voice! Our inclusive culture ensures that everyone does.
Personal growth! Opportunities for personal and professional development, whilst broadening technical skills and your commercial acumen.
Flexi hours - Flexible working arrangements are available, and our regular team social events and purpose-built offices offer a dynamic and inspiring working environment.
Death in Service Benefit
Cycle to Work Scheme
Company Pension
Benefits Platform

Pay: £24,750.00-£30,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Flexitime
Health & wellbeing programme
Paid volunteer time
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in baslow, dby

1st Line Support Technician

Cancer and Wellbeing Co-ordinator part-time

1st-2nd Line IT Support Engineer

IT Service Desk Engineer Apprentice

IT Support Technician

Casual Event Ticketing Team Member

1st Line Support Engineer

IT Support & Infrastructure Engineer

Disability Adviser

Mental Health Peer Support Worker

Secretary/PA

IT Operations Support Analyst

Support Worker - Adult Supported Living

NetSuite System Administrator

Teaching Assistant Level 2

IT Support Engineer

NetSuite System Administrator

Senior Administrator (First Contact)

Application Support Analyst Apprenticeship

Teacher of Performing Arts

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