Case manager Work, Jobs in Baslow, Dby (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
7d
Housing and Progression Officer (maternity cover)
Four Trees Lettings/Nomad Opening Doors —Sheffield
- £30,195 a year
- Full-time
- Free parking
- Flexitime
Quick apply
6d
Positive Behaviour Support Practitioner
Landmarks College —Rotherham
- £34,000 - £38,000 a year
- Full-time
- Hospitality
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
B2C Communication and Events Manager
NIBE Energy Systems Ltd —Chesterfield
- Full-time
- Hybrid work
- English
- Project management
- Organisational skills
- Annual leave
- Life insurance
Quick apply
4d
Research Assistant (Wellcome)
University of Sheffield —Sheffield
- £32,080 - £33,951 a year
- Full-time
- Hybrid work
- Master's degree
- University
- Psychology
- Annual leave
- Employee discount
7d
Community Engagement Officer
University of Sheffield —Sheffield
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Bachelor's degree
- Annual leave
- Employee discount
14d
Policy Impact Officer
University of Sheffield —Sheffield
- £38,784 - £43,482 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Mentoring
- Annual leave
- Employee discount
7d
Disability Adviser
University of Sheffield —Sheffield
- £38,784 - £51,753 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Organisational skills
- Annual leave
- Employee discount
13d
Rehabilitation Case Manager
Proclaim Care Limited —Sheffield
- £43,000 - £47,500 a year
- Full-time
- Administrative experience
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Inclusion Base Lead
Rotherham Metropolitan Borough Council —Rotherham
- £24,182 - £39,153 a year
- Part-time
- School
12h
Campaigns Manager
Weston Park Cancer Charity —Sheffield
- £32,889 - £38,978 a year
- Full-time
- Hybrid work
- CRM software
- Project management
- Marketing
- Annual leave
- Work from home
Quick apply
Inclusion Base Lead
Doncaster City Council —Rotherham
- £24,182 - £39,153 a year
- Part-time
- School
14h
Reflection Room Officer
Rotherham Metropolitan Borough Council —Rotherham
- £22,273 - £25,989 a year
- Full-time
- School
11d
Marketing Executive
CMD ltd —Rotherham
- Full-time
- Hybrid work
- Driving
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
HR Advisor
The Lincoln Electric Company —Sheffield
- Analysis skills
- No degree
- Communication skills
Business Services Assistants
Rotherham Metropolitan Borough Council —Rotherham
- £26,824 - £28,142 a year
- Full-time
6d
Content & Growth Marketing Manager
Newpower —Rotherham
- £28,500 - £45,000 a year
- Full-time
- In-person
Quick apply
Claims Team Manager
Homeprotect —Sheffield
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Associate Customer Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- IT
6d
Sales Assistant
Jack Badger Ltd —Glossop
- £15.38 - £17.39 an hour
- Temporary
- CRM software
- Customer service
- English
Quick apply
3d

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Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year
7 days ago

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

case manager jobs in baslow, dby

Senior Complaint Handler

Housing and Progression Officer (maternity cover)

Positive Behaviour Support Practitioner

B2C Communication and Events Manager

Research Assistant (Wellcome)

Community Engagement Officer

Policy Impact Officer

Disability Adviser

Rehabilitation Case Manager

Inclusion Base Lead

Campaigns Manager

Inclusion Base Lead

Reflection Room Officer

Marketing Executive

HR Advisor

Business Services Assistants

Content & Growth Marketing Manager

Claims Team Manager

Associate Customer Advocate

Sales Assistant

I want to receive the latest job alerts for case manager in baslow, dby

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