Department leader Work, Jobs in Baslow, Dby (with Salaries)

CSR Lead
Thompson Commercials Ltd —Sheffield
- From £35,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Employee assistance programme
Quick apply
5d
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
13d
King's Trust Team Leader
The Sheffield College —Sheffield
- £28,760 - £33,563 a year
- Full-time
- English
- Free parking
- Annual leave
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
7d
Trustee - Board of Trustees
YHA England & Wales —Matlock
- Hybrid work
- English
- Leadership
- School
7d
Deputy Manager
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- Part-time
12d
Team Leader - Order Fulfilment
Butternut Box —Worksop
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Production Shift Manager
Butternut Box —Worksop
- 8 hour shift
- Analysis skills
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Restaurant Coordinator Maternity Cover
The Sheffield College —Sheffield
- £28,760 - £33,563 a year
- Part-time
- Classroom experience
- Restaurant
- Restaurant experience
- Free parking
- Annual leave
Research Assistant (Wellcome)
University of Sheffield —Sheffield
- £32,080 - £33,951 a year
- Full-time
- Hybrid work
- Master's degree
- University
- Psychology
- Annual leave
- Employee discount
7d
Junior Scrum Master
Tes Global —Sheffield
- £32,000 - £40,000 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Depot Manager
Blok N Mesh —Barnsley
- £18 an hour
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
6d
Product Manager
Tes Global —Sheffield
- £65,000 - £75,000 a year
- Full-time
- Driving
- Product management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Line Leader / Packing Team Leader
Butternut Box —Worksop
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Customer Support Analyst
OCLC —Sheffield
- £25,000 - £32,450 a year
- Full-time
- Hybrid work
- English
- Analysis skills
7d
Sterile Services Team Leader
Steris —Derby
- £26,969 a year
- Overtime
- IT
- Annual leave
Quick apply
Operations Systems Lead
Butternut Box —Sheffield
- Full-time
- Free parking
- Employee discount
Quick apply
Warehouse Line Manager
PRL Logistics —Rotherham
- £15.50 an hour
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
6d
Agile Delivery Manager
Tes Global —Sheffield
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Head of Maths
Redhill Academy Trust —Chesterfield
- £10,173 a year
- School
- Employee assistance programme
12d

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CSR Lead

Thompson Commercials Ltd -
Sheffield

Quick apply

Job details

Full-time
From £35,000 a year
5 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

CRM software
Customer service
Maintenance
Complaint handling
Microsoft Office
Organisational skills
Leadership

Full job description

CSR Lead (Customer Service Representative Lead)

Thompson Commercials Ltd is the largest privately owned Renault Trucks dealership in the UK, operating across 8 depots throughout the East of England. From Renault and Isuzu new trucks to quality pre-owned trucks, trailers, and vans, Thompson Commercials has built a reputation as a trusted partner in the commercial vehicle industry.

Our success is driven by our people—loyal, reliable, and highly skilled professionals who are committed to delivering exceptional service every day. We pride ourselves on building long-term customer relationships and keeping our customers' fleets moving. As we continue to grow, we are looking for an experienced and customer-focused CSR Lead to join our Sheffield depot and play a key role in delivering outstanding customer service while supporting and developing our Customer Service team.

The Role

As CSR Lead, you will be responsible for leading the Customer Service Representative team, ensuring customers receive a consistently high standard of service throughout their journey with Thompson Commercials.

You will act as the primary point of contact for customer service operations within the depot, overseeing customer interactions, supporting service advisors, coordinating communication between departments, and driving continuous improvements in customer satisfaction. This role combines hands-on customer engagement with team leadership, making it ideal for someone who enjoys developing people, improving processes, and delivering exceptional customer experiences.

Key Responsibilities

Lead, motivate, and support the Customer Service Representative team to deliver outstanding service standards
Act as the first escalation point for customer enquiries and complaints, ensuring prompt and effective resolution
Build and maintain strong relationships with customers, ensuring a positive experience at every touchpoint
Coordinate service bookings and customer communications throughout the service process
Work closely with Service Advisors, Workshop Controllers, and Parts teams to ensure seamless customer journeys
Monitor customer feedback and identify opportunities to improve service delivery and customer satisfaction
Support the onboarding, training, and development of customer service team members
Ensure customer records, bookings, and documentation are maintained accurately and efficiently
Track key customer service metrics and provide regular reporting to depot management
Promote additional products and services that add value to customers and support business growth
Assist with operational and administrative tasks to support the wider depot team when required
Champion Thompson Commercials' values and customer-first culture across the depot

Essential Skills & Experience

Proven experience in a customer service leadership, team leader, or supervisory role
Strong track record of delivering excellent customer service in a fast-paced environment
Excellent communication, interpersonal, and relationship-building skills
Ability to coach, motivate, and develop team members
Strong organisational skills with the ability to prioritise multiple tasks effectively
Experience handling customer complaints and escalations professionally
Confident using customer service systems, booking platforms, and Microsoft Office applications
Proactive, positive, and solutions-focused approach

Desirable

Experience within the commercial vehicle, automotive, transport, or fleet sector
Understanding of service department processes and workshop operations
Experience monitoring customer service KPIs and performance metrics
Knowledge of CRM systems and customer satisfaction programmes
Familiarity with vehicle maintenance terminology and industry practices

Why Join Thompson Commercials?

Be part of a successful and growing business with a strong reputation across the East of England
Join a supportive team that values loyalty, reliability, and career progression
Lead and develop a customer-focused team with real influence on depot performance
Access ongoing training and development opportunities
Benefit from a competitive package including:
Company pension scheme
Employee Assistance Programme
Cycle-to-Work Scheme
Ongoing professional development
Make a genuine impact within one of the UK's most trusted commercial vehicle dealership networks

Pay: From £35,000.00 per year

Experience:

Truck or Trailer: 5 years (preferred)
Automotive : 5 years (preferred)
supervisory: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

department leader jobs in baslow, dby

CSR Lead

Head of Service Delivery

King's Trust Team Leader

Contact Centre Manager

Trustee - Board of Trustees

Deputy Manager

Team Leader - Order Fulfilment

Production Shift Manager

Restaurant Coordinator Maternity Cover

Research Assistant (Wellcome)

Junior Scrum Master

Depot Manager

Product Manager

Line Leader / Packing Team Leader

Customer Support Analyst

Sterile Services Team Leader

Operations Systems Lead

Warehouse Line Manager

Agile Delivery Manager

Head of Maths

I want to receive the latest job alerts for department leader in baslow, dby

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