**LIVE IN ACCOMMODATION AVAILABLE**
Please note, this is NOT a desk based co-ordination role and the duties involve managing the guest facing delivery of events in our Conference Suite & Brasserie - typically across evenings and weekends.
The Hotel
Set in the secluded splendour of 400 acres of deer park and woodland, bordered by the calming waters of Bassenthwaite Lake and framed by the dramatic Skiddaw Mountain and Lake District Fells, Armathwaite Hall Hotel and Spa is considered the premier destination for visitors looking for a touch of luxury in their Lake District stay. As one of the original stately homes of England and a wonderful luxury Spa hotel in the Lake District, it is the perfect location for a spa break or a Lake District wedding.
Overview
We are seeking a highly motivated and experienced Conference & Banqueting Manager to oversee the front line organisation and delivery of events within our prestigious venue. The ideal candidate will possess excellent organisational and communication skills, with a strong background in hospitality and Food & Beverage within a hotel environment. Working with the Wedding Coordinator and wider Food & Beverage Team you will ensure exceptional guest experience through hands-on supervision of F&B Teams. You will possess previous experience of team leadership, banquet style catering environments and will be able to demonstrate an understanding of set up and break down procedures.
Responsibilities
- Oversee the front-line customer facing delivery of conference and banqueting activities
- Lead, motivate, and supervise the banqueting team to deliver outstanding guest services.
- Assist Events Team in the setup, decoration, and breakdown of event spaces in accordance with client specifications.
- Comply with all statutory and company regulations relating to Health & Safety, hygiene, conduct of employees, fire emergency procedures, security of premises and of property.
- Be fully conversant with Liquor Licensing Laws and Regulations and ensure that there is no contravention of these laws
- Monitor performance of Food & Beverage teams, identifying any areas of poor performance or lack of training and implementing improvement measures
- Ensure that all Conference & Banqueting outlets follow hotel cash handling standards and you and all staff meet all the hotel audit requirements.
- Maintain good communications with the Events Department and all operational departments within the hotel.
- Be responsible for the safe keeping and storage of all hotel owned or hired audiovisual equipment.
- Ensure that the clients queries and complaints are dealt with promptly and personally and serious situations escalated to the GM/DGM.
- Ensure that all glassware, crockery, cutlery and general equipment is stored and used in the correct manner.
- This role also has responsibility for the supervision and management of Brasserie Front Of House in our onsite Grill restaurant.
Qualifications
Proven experience in events management in hospitality - preferably in a hotel environment
- Strong organisational skills with the ability to manage and prioritise multiple demands simultaneously in a fast paced environment.
- Excellent communication skills with the ability to manage guest expectations and requirements
- Experience in delivering event based catering services
- Knowledge of hospitality industry standards and best practices.
- Ability to work under pressure whilst maintaining attention to detail.
Pay: £30,000.00-£32,500.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Ability to commute/relocate:
- Bassenthwaite CA12: reliably commute or plan to relocate before starting work (required)
Experience:
- Events management: 2 years (required)
- Hospitality: 4 years (required)
Work Location: In person
