Patient services manager Work, Jobs in Bassingbourn, Cam (with Salaries)

Senior Patient Services Co- Ordinator
Rothschild House Group —St Albans
- £16.63 - £17.71 an hour
- Part-time
- Management
- Customer service
- Care experience
- Free parking
Quick apply
1d
Trainee High Intensity Therapist
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Full-time
- Travel
8d
AAA Screening Programme Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £49,387 - £56,515 a year
- Full-time
- Leadership
7d
General Manager - Planned Pathways
The Princess Alexandra Hospital NHS Trust —Harlow
- £79,504 - £91,609 a year
10d
Proposal Coordinator (Clinical Research)
Evestia Clinical —Letchworth
- Remote
- Microsoft Office
- Business development
- Analysis skills
- Employee assistance programme
- Life insurance
Quick apply
6d
Territory Manager
IQVIA —Cambridge
- Full-time
- Sales
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Deputy Clinical Manager
Chase House Ltd —Stotfold and Arlesey
- £45,840 - £47,840 a year
- Full-time
- Anatomy knowledge
- Management
- Medication administration
- Free parking
Quick apply
Programme Delivery Officer for Older Adults
Living Sport —Saint Ives
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
3d
HR Partner UK/IE
Mundipharma —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Ophthalmology Account Manager - East of England
Santen —Cambridge
- £53,576 - £73,667 a year
- Full-time
- Sales
Quick apply
Business Manager
sandy health centre —Sandy
- Full-time
- Management
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
Practice Manager
Dental Beauty Partners —Welwyn Garden City
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
9d
Senior Manager, Market Access Specialty Care
Sobi —Cambridge
- Full-time
- Remote
- Doctoral degree
- English
- Master's degree
Quick apply
Deputy Theatre Manager
Spire Healthcare —Cambridge
- Full-time
- Leadership
- Free parking
- Annual leave
Head of Quality
AdventBio —Sawston
- Master's degree
- Quality control
Quick apply
8d
Pharmacy Business Manager
IQVIA —Cambridge
- Full-time
- Microsoft Powerpoint
- Sales
- Communication skills
- Annual leave
- Employee discount
Deputy Adult Community Services Lead - SVV and Royston
Hertfordshire Community NHS Trust —Bishop's Stortford
- £49,387 - £56,515 a year
- Part-time
- Flexible schedule
1d
Consultant – Global Advisory Services
IQVIA —Cambridge
- Full-time
- English
- Master's degree
- Project management
Assistant Facilities Manager
ISS Facility Services —Bedford
- Contracts
- Communication skills
Quick apply
2d
Continuous Improvement Analyst – Customer Care
Lifeplus Europe Ltd —St. Neots
- £31,000 - £36,000 a year
- Hybrid work
- Customer service
- ERP systems
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply

I want to receive the latest job alerts for patient services manager in bassingbourn, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Patient Services Co- Ordinator

Rothschild House Group -
St Albans

Quick apply

Job details

Permanent | Part-time
£16.63 - £17.71 an hour
1 day ago

Benefits

Free parking
Cycle to work scheme
On-site parking

Qualifications

Driving Licence
Management
Dental assisting
Customer service
Care experience
Driving
Leadership
Office experience

Full job description

To support the Patient Services Operational Manager to deliver a high quality, efficient, Patient Services Department to Patients, Carers, Visitors and other contacts.

Working Hours - 4 days to be based at Markyate with Wednesday to be base at Tring and Berkhamsted

Monday 7.45am to 1.15pm

Tuesday 1.00pm to 7.00pm

Wednesday 7.45am to 3.45pm

Thursday 1.00pm to 7.00pm

Friday 7.45am to 1.15pm

30hrs 30 mins a week

MANAGEMENT

Aims and Objectives. Ensure the Practice and Patient Charters are integral to the work of the PSC Team and the wider aims and objectives of the Practice, and the Department are met by the PSC Team

HR Issues. Be the first point of contact for HR Issues arising within the PSC Team. Liaise with the Patient Services Manager and Practice Manager as appropriate.

Department Rota. Ensure that the Department Rota is published at least 2 weeks in advance and updated and re-issued as necessary.

Triage. Ensure that Triage runs effectively and efficiently on a daily basis:

Ensure effective communication between Triage Doctors and Triaging PSC Staff

Ensure effective use of Practice and DEA Appointments

Ensure eConsults are processed.

Quality & Improvements. Support the Patient Services Manager and Operations Manager (Comms and Q&I) in ensuring the quality of PSC outputs and identifying/implementing improvements e.g. PSC Telephone call monitoring, review of triage, Patient Access etc.

Policies and Procedures. Support the Patient Services Manager in the Development & maintenance of Department P&P’s.

Team Management. Manage a team of PSC’s as defined, ensuring individual and Departmental Targets are met through:

Training, Supporting & Coaching individuals to ensure that first class patient service is provided through ongoing development of Emis skills, effective Questioning & Listening techniques, Patient Facing techniques, Problem Solving and Online learning.

Carrying out Probationary Review meetings and Annual Appraisals, documenting these and feeding back any concerns to the Deputy Patient Services Manager along with plans to address issues.

Carrying out team return to work meetings, monitoring absence levels and raising any concerns with Deputy Patient Services Manager

Completion of all team administration (RTW’s, Catch-up/Discussion Templates, Call monitoring templates) accurately and timely.

Ensuring all Team members have the “tools” to effectively carry out their role and are competent in using Surgery Connect, are able to access PSC “How To Guides”, Nursing Matrices etc or have hard copies of these and that all information is accurate and up to date.

Identify Individuals meeting career progression thresholds and discuss with Deputy Patient Services Manager

Line Manager, for a team of PSCs as defined.

Point of Contact for a list of L&D & MH Patients as defined

Ensuring patients are made aware of appointments and understand when and where to attend.

Act as liaison between GP and Patient on all medical and administrative issues.

Be the patients point of contact for all Surgery queries.

Business Continuity. Support the Deputy Patient Services Manager in developing solutions to immediate, short term or medium-term BC issues that arise from time to time.

OPERATIONAL

PSC Level Work, when needed, step into assist with everyday PSC work/tasks to ensure that the provision of PSC services is maintained

Targets/Performance Indicators. Support the Patient Services Manager in the achievement of targets. Review and interpret detailed data as provided, ensuring PSC’s are consistently achieving or exceeding the average call rate per shift, taking the appropriate actions to redress any shortfalls.

Effectiveness. Ensure the Department runs effectively and that any issues are communicated to the Deputy Patient Services Manager, Patient Services Manager or other Department Managers, escalating to the Practice Manager when appropriate.

Complaints. Ensure all complaints received for team members are acknowledged and resolved with agreed SLA’s or where appropriate escalated to the Deputy Patient Services/ Patient Services Manager.

Induction & Training. Ensure PSCs are trained appropriately, following the Induction Programme and that all paperwork in relation to training and progression is completed.

Care Coordinator for LD and SMH patients and their carers:

o Be the patients point of contact for all Surgery queries.

o Ensure patients are made aware of appointments and understand when and where to attend.

o Act as liaison between GP and Patient on all medical and administrative issues.

o Ensure appropriate reasonable adjustments (Red Flags) are appropriately considered and coded, and that those coded elsewhere are known to the Practice.ADMINISTRATIVE AND OTHER DUTIES

Weekly Admin. Ensure all daily , weekly and monthly admin for your team and Department is completed to agreed SLA’s:

o Triage

o eConsults Medical & Administrative

o Senior Inbox

o Docman

o Tasks

o Staff Rota

o Complaints

o Petty Cash & Credit Card Reconciliation

o Completion of RTW forms for onward sending to HR

o Completion of Probationary Reviews and Appraisals for review

Work across all Practice sites as agreed with your managers.

Involvement in CQC related staff preparation.

Provide internal cover, should the need arise due to illness / holidays or staff shortages to ensure the effective running of the team.

The nature of this role requires the job holder to work flexibly and when needed, beyond their core hours to ensure provision of PSC services is maintained to a high standard

Pay: £16.63-£17.71 per hour

Benefits:

Cycle to work scheme
Free parking
On-site parking

Experience:

Line Management: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

patient services manager jobs in bassingbourn, cam

Senior Patient Services Co- Ordinator

Trainee High Intensity Therapist

AAA Screening Programme Manager

General Manager - Planned Pathways

Proposal Coordinator (Clinical Research)

Territory Manager

Deputy Clinical Manager

Programme Delivery Officer for Older Adults

HR Partner UK/IE

Ophthalmology Account Manager - East of England

Business Manager

Practice Manager

Senior Manager, Market Access Specialty Care

Deputy Theatre Manager

Head of Quality

Pharmacy Business Manager

Deputy Adult Community Services Lead - SVV and Royston

Consultant – Global Advisory Services

Assistant Facilities Manager

Continuous Improvement Analyst – Customer Care

I want to receive the latest job alerts for patient services manager in bassingbourn, cam

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected