service desk analyst Work, Jobs in bath (with Salaries)

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IT Service Desk Analyst
BTL IT Solutions Ltd. —Bristol
Management and resolution of calls using the customer's service management package. IT Support: 2 years (preferred). Change Control of the desktop environment.
£26,000 - £29,000 a year
Quick apply
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IT Service Desk Analyst

BTL IT Solutions Ltd.
Bristol

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

On-site parking

Qualifications

SCCM
Windows
VoIP
IT support
A Level
Active Directory
Intune

Full job description

1st and 2nd line Service Desk Engineer at our Bluechip FTSE 100 Aerospace customer.

This job is a good opportunity to support a corporate enterprise, in an extremely interesting high tech manufacturing environment.

We at BTL IT Solutions pride ourselves in the quality and delivery of our services, the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.

The role is based at our customer's site at Western Approach, Severn Beach, Bristol. However, this role will be part of a UK wide virtual team.

The role will involve:

Answering calls and triaging all types of tickets at a first line level.
Providing second line support for the following systems:
Windows 10
Office
Microsoft Teams
Hardware maintenance through a 3rd party (warranty)
Mimecast Email Archiving System
Entra ID/Active Directory administration
Microsoft InTune
Change Control of the desktop environment
Management and resolution of calls using the customer's service management package
Deploying software via SCCM Remote support through RDP, SCCM Remote control, Teams and Dameware.
VOIP support
Deployment of desktops and laptops to new and existing users
Patching and 1st line network support

Initial interviews will be conducted via video conference, followed by a face to face interview.

There will be an initial 3 month probation period for the successful candidate.

Job Type: Full-time

Pay: £26,000.00-£29,000.00 per year

Benefits:

On-site parking

Application question(s):

Are you free from a criminal record and willing to be security cleared to the level of UK BPSS?

Education:

A-Level or equivalent (preferred)

Experience:

IT Support: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Location:

Bristol BS35 4GG (preferred)

Work Location: In person

Quick apply

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