Customer experience manager Work, Jobs in Bathampton, Som (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Customer Base Manager
Truespeed Communications Ltd —Bath
- £50,000 - £55,000 a year
- Hybrid work
- Free parking
- Life insurance
1d
Department Operations Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- University
- Annual leave
- Employee discount
9d
Visitor Operations & Experience Manager
National Trust —Bath
- £36,621 a year
- Weekend availability
- Customer service
- Leadership
- Free parking
- Employee assistance programme
6d
Customer Services Team Leader
Bath and North East Somerset Council —Bath
- £19.81 - £21.14 an hour
- Management
- Customer service
- Leadership
5d
Head of Visitor Experience
Bath Abbey —Bath
- £33,300 a year
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick apply
8d
Operations Manager
Hotel Indigo Bath —Bath
- £45,000 - £50,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Customer Advisor
Boots —Bath
- £16 an hour
- Part-time
- Customer service
- Travel
- In-person
- Employee assistance programme
- Employee discount
Registration Officer
Bath and North East Somerset Council —Bath
- £16.35 - £17.47 an hour
- Communication skills
5d
Customer Experience Manager
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
12d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Residential Services Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- University
- Annual leave
- Employee discount
3d
Events Manager
Pasture Restaurant —Bristol
- £33,000 - £49,500 a year
- Full-time
- Hybrid work
- Administrative experience
- Guest services
- Restaurant
- Employee assistance programme
Quick apply
Senior CRM and Digital Content Manager
Good Energy —Chippenham
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Quick apply
Welcome & Service Team Member
National Trust —Bath
- £13.25 an hour
- Customer service
- Free parking
- Employee assistance programme
13d
Customer Experience Manager
First Fence —Bristol
- £42,000 - £47,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
11d
Office Manager / PA
Motofix Accident Repair Centres —Swindon
- Up to £38,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
2d
Purchasing & Inventory Coordinator
Ling Design Ltd —Bath
- From £31,000 a year
- Full-time
- Microsoft Excel
- In-person
- Negotiation
- Health & wellbeing programme
- Life insurance
Quick apply
Application Support Analyst
Equisoft —Bath
- £27,000 a year
- Full-time
- Hybrid work
- Life insurance
SME Relationship Manager
Lloyds Banking Group —Bath
- Full-time
- Hybrid work
- Communication skills
- Banking
- Negotiation
9d

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer experience manager jobs in bathampton, som

Customer Experience Manager

Customer Base Manager

Department Operations Manager

Visitor Operations & Experience Manager

Customer Services Team Leader

Head of Visitor Experience

Operations Manager

Customer Advisor

Registration Officer

Customer Experience Manager

Customer Success Manager

Residential Services Manager

Events Manager

Senior CRM and Digital Content Manager

Welcome & Service Team Member

Customer Experience Manager

Office Manager / PA

Purchasing & Inventory Coordinator

Application Support Analyst

SME Relationship Manager

I want to receive the latest job alerts for customer experience manager in bathampton, som

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