Acting coach Work, Jobs in Batley, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
12d
Barista
Starbucks —Leeds
- Weekend availability
- Store discount
- Employee assistance programme
Executive Chef
Aspens —Batley
- £21.05 an hour
- Full-time
- Cooking
- School
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
4d
Deputy Head of Curriculum and Quality - Travel, Food and Drink
Leeds City College —Leeds
- £45,471 - £48,232 a year
- Hybrid work
- English
- Education
- Mentoring
- Annual leave
11d
Regional Support Manager
Anchor —Leeds
- £49,116 a year
- Continuous improvement
- Driving
- Travel
- Employee discount
6d
Instructional Consultant (PRPIL)
EtioGlobal —Sheffield
- Remote
- Master's degree
- Travel
- Mentoring
Client Relationship Manager
QA Limited —Leeds
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
Assistant Manager
Starbucks —Beeston
- Part-time
- Leadership
- Store discount
- Employee assistance programme
VISUAL MERCHANDISER – LEEDS WHITE ROSE
H&M —Leeds
- Weekend availability
- Sales
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Area Executive Chef
Aspens —Leeds
- £38,000 a year
- Full-time
- Cooking
- School
14d
People Partner
Maersk —Doncaster
- Full-time
- English
- Human resources
- Contracts
Regional Support Manager (FTC)
Anchor —Leeds
- £49,116 a year
- Continuous improvement
- Driving
- Travel
6d
Deputy Store Manager
Starbucks —Beeston
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
6d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
5d
Supervisor
Popeyes UK —Castleford
- £12.75 - £13.25 an hour
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
9h
VISUAL MERCHANDISER – SHEFFIELD THE MOOR
H&M —Sheffield
- Weekend availability
- Sales
- Driving
- Employee assistance programme
- Employee discount
Quick apply
1d
Catering Supervisor
YGC PARTNERS LIMITED —Otley
- £26,000 - £28,000 a year
- Day shift
- Restaurant
- Communication skills
Quick apply
11d
Delivery Lead, Euston
Arcavia Consulting —Leeds
- English
- Analysis skills
- Project management

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
12 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

acting coach jobs in batley, wyk

Customer Resolution Team Leader

Barista

Executive Chef

Area Care Manager

Customer Services Team Leader

Deputy Head of Curriculum and Quality - Travel, Food and Drink

Regional Support Manager

Instructional Consultant (PRPIL)

Client Relationship Manager

Assistant Manager

VISUAL MERCHANDISER – LEEDS WHITE ROSE

Area Executive Chef

People Partner

Regional Support Manager (FTC)

Deputy Store Manager

Customer Services Team Leader

Supervisor

VISUAL MERCHANDISER – SHEFFIELD THE MOOR

Catering Supervisor

Delivery Lead, Euston

I want to receive the latest job alerts for acting coach in batley, wyk

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