Client services occupations Work, Jobs in Battle, Esx (with Salaries)

Reactive Customer Service Administrator
One Stop Kitchens Ltd —Hailsham
- £25,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
5d
Aftersales Advisor
BCA —Tonbridge
- £14.54 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
4d
Customer Success Manager - Fulfilment & Logistics
The Growth Foundation —Tonbridge
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- IT
Quick apply
9d
Customer Success Manager
Integrated Care 24 Ltd —Ashford
- Up to £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Presentation skills
10d
Operations Co-Ordinator
Rhenus SE & Co. KG —Ashford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Hire Controller
SunbeltRentals —Maidstone
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply

I want to receive the latest job alerts for client services occupations in battle, esx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services occupations jobs near battle, esx

Customer Success Manager jobs in Ashford

Controller jobs in Maidstone

Operations Coordinator jobs in Hertfordshire

Operations Coordinator jobs in Banbury

Operations Coordinator jobs in High Wycombe

Operations Coordinator jobs in Manchester

Wedding Event Coordinator Assistant jobs in London

Customer Success Manager jobs in Edinburgh

Customer Service Advisor jobs in London

Project Manager jobs in Glasgow

Customer Success Manager jobs in Reading

General Manager jobs in Manchester

Customer Success Manager jobs in Huddersfield

Customer Success Manager jobs in Winchester So23

Service Administrator jobs in London

Service Administrator jobs in Rochford

No Experience Entry Level Customer Service jobs in London

Sainsburys Customer Service Assistant jobs in London

Service Administrator jobs in Douglas

Administrator jobs in Cambridge

Reactive Customer Service Administrator

One Stop Kitchens Ltd
Hailsham

Quick apply

Job details

Full-time
£25,000 a year
5 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Catering
Microsoft Office
IT
Communication skills

Full job description

About the Role

We are looking for a highly organised and proactive Reactive Customer Service Administrator to join our growing commercial kitchen maintenance team. This is a fast-paced role where no two days are the same. You'll be responsible for managing reactive service requests, booking breakdowns, and ensuring customers receive outstanding service from the moment they report an issue through to completion.

If you're confident on the phone, enjoy problem-solving, and thrive in a busy environment, we'd love to hear from you.

Key Responsibilities

Answer incoming calls and emails from customers reporting breakdowns and service requests.
Log and manage jobs using our CRM/service management system.
Book in reactive breakdowns and ensure engineers have the information they need.
Chase outstanding jobs, parts, and updates to ensure timely completion.
Provide regular updates to customers on the progress of their jobs.
Liaise with engineers, suppliers, and customers to resolve issues efficiently.
Prioritise urgent breakdowns and ensure they are dealt with promptly.
Maintain accurate records and keep all job information up to date.
Monitor open jobs and proactively follow them through to completion.
Work towards and maintain departmental Key Performance Indicators (KPIs), including response times, job progression, customer communication, and service delivery targets.
Be aware of service level agreements (SLAs) and ensure jobs are managed in line with customer expectations and company standards.
Follow up completed works to ensure customer satisfaction.
Support the service team with general administration and day-to-day operations.
Deliver a high standard of customer service at every stage of the process.

What We're Looking For

Excellent communication skills and confidence speaking on the phone.
Strong customer service experience with a professional and friendly manner.
Highly organised with the ability to multitask in a busy environment.
Ability to work under pressure and prioritise competing demands.
Experience using CRM or job management systems (preferred but not essential).
Good IT skills, including Microsoft Office and email systems.
A proactive attitude with the ability to chase jobs and see them through to completion.
An understanding of working towards KPIs and meeting service performance targets.
Strong attention to detail and excellent problem-solving skills.
A positive team player with a willingness to help wherever needed.

Desirable Experience

Previous experience in a customer service or service administration role.
Experience within facilities management, engineering, maintenance, or commercial catering equipment industries would be advantageous.
Experience handling reactive maintenance or breakdown calls is a bonus.

What We Offer

Full-time, permanent position.
Competitive salary based on experience.
Training and development opportunities.
Supportive and friendly team environment.
Opportunity to grow within a well-established commercial kitchen services company.

Ideal Candidate

You are organised, proactive, and enjoy working in a fast-paced environment. You take ownership of your workload, communicate confidently with customers and engineers, understand the importance of achieving KPIs and service targets, and are committed to delivering excellent customer service while ensuring jobs are followed through from start to finish.

Pay: £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in battle, esx

Reactive Customer Service Administrator

Aftersales Advisor

Customer Success Manager - Fulfilment & Logistics

Customer Success Manager

Operations Co-Ordinator

Hire Controller

I want to receive the latest job alerts for client services occupations in battle, esx

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected