Department head Work, Jobs in Bayswater, Gtl (with Salaries)

Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
4d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of Inclusion
Imperial College London —White City
- £69,365 - £75,117 a year
- Full-time
- University
- Travel
- Leadership
- Annual leave
4d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- Serving
13d
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- Sales
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
Operations Manager
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Continuous improvement
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
10d
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
Head of Operational Finance
Pinnacle Group —London
- £85,000 - £95,000 a year
- Hybrid work
- Conflict management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Membership Manager
Maison Estelle —West London
- £55,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
- Work from home
- Employee discount
Quick apply
Head of IT
National Car Parks Ltd —London
- £110,000 a year
- IT
- Leadership
- Free parking
- Employee assistance programme
Quick apply
9d
UKVI Compliance & Administrative Review Officer
Regent College London —London
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Head of Commercial
Sessions —London
- £80,000 - £110,000 a year
- Hybrid work
- Management
- Sales
- English
- Employee assistance programme
Quick apply
12d
Film & TV Lighting Department Supervisor
SunbeltRentals —London
- £32,708 - £36,000 a year
- Warehouse experience
- Leadership
Quick apply
13d
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
13d
House Manager
At Sloane —Chelsea
- £40,000 - £41,000 a year
- Weekend availability
- English
- Microsoft Office
- Hotel
- Annual leave
- Referral programme
2d
Fresh Manager
ASDA —London
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
6d
RISE Adviser - South East - Secondary and SEND adviser
Department for Education —Westminster
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
Personal Assistant
Imperial College London —Hammersmith
- £41,005 - £45,616 a year
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
12d

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Head of Customer Experience

Galeta -
London

Quick apply

Job details

Full-time
£60,000 - £70,000 a year

Benefits

Employee discount

Qualifications

CRM software
Hospitality
Management
Customer service
Bachelor's degree
B2B
Organisational skills
Food industry
IT
Leadership
Communication skills

Full job description

If, after reading the role description below, you’d like to apply, please send your CV and a cover letter to [email protected] explaining why this role and why now. We’re far more interested in clarity of thought, ambition and judgement than perfectly polished applications. No agencies, please.

About Us

Galeta is one of London's leading artisan wholesale bakeries. Over 15 years we've grown from a market stall to a business supplying more than a thousand cafes, restaurants, hotels and food businesses across London and the South East, every day of the week. We're in a strong period of growth with serious ambition for what comes next, and customer experience sits right at the heart of it.

Our customers order daily, our product is perishable, and our delivery windows are unforgiving. When it works, it's invisible. When it doesn't, someone needs to fix it fast and make the customer feel looked after. That's where you come in.

About the role

You will own the customer experience function end to end, leading a team of four and running a genuine seven day a week operation from our Farringdon office. This is a hands-on leadership role. You will be in the detail daily: response times, order accuracy, delivery failures, credits, complaints, and the thousand small moments that decide whether a customer stays for years or quietly drifts away.

Your team is the first voice a customer hears when something goes wrong and the reason a new customer becomes a regular one. You will set the standard, hold it, and raise it.

What you'll be doing

Lead, develop and grow a team of four customer experience specialists covering seven days a week, owning the rota, early starts and weekend rotation alongside them
Own the full customer journey from first order to long-term account health across more than a thousand active wholesale customers
Set and enforce service standards: response times, first-contact resolution, order accuracy follow-up, credit turnaround and complaint closure
Build the reporting that tells us the truth. Service KPIs, complaint root causes, credit trends and customer health, presented weekly to the leadership team
Work daily with production, dispatch and logistics to resolve issues at source rather than repeatedly apologising for the same failure
Own escalations personally. When a key account is unhappy, you are on the phone or on site the same day
Drive retention. Spot at-risk accounts early, understand why customers leave, and fix the causes
Recruit, train and performance-manage the team as the business grows, building a function that scales with us

Who you are

A proven customer service leader with an outstanding track record of delivering exceptional service in a fast-paced, operational environment
Experienced in managing and growing teams, with the ability to develop people while holding a high bar
Direct and resilient. You chase things until they are done, you don't accept excuses, and you enforce pace across departments without needing permission
Meticulous. You notice the wrong invoice, the missed call back and the credit that never got processed
A fantastic communicator, equally credible calming an angry customer at 7am and challenging a department head at 4pm
Comfortable with early starts, weekend working and the rhythm of a business that never fully stops

We would find it extremely valuable if you have run, or played a leading part in, the digital transformation of a customer experience function. Galeta is investing in the systems that sit behind great service, and experience of introducing or upgrading CRM and order management platforms, building self-serve options for customers, automating routine contact and turning service data into decisions would let you shape that journey here rather than inherit someone else's

Desirable

Experience in food, hospitality, FMCG or another perishable, time-critical product environment
Experience with high-volume B2B account bases rather than consumer-only service
Familiarity with order management and CRM systems, and confidence using data to run a team

What we offer

Salary of £60,000 to £70,000 depending on experience
Discretionary performance bonus linked to service and retention KPIs
Genuine ownership of the customer experience agenda in a founder-led business on a serious growth journey
The opportunity to build and shape a function that sits at the heart of the company's plans
Staff discount

Job Type: Full-time

Pay: £60,000.00-£70,000.00 per year

Ability to commute/relocate:

London EC1M: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 5 years (preferred)
Management: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

department head jobs in bayswater, gtl

Head of Customer Experience

Administrator Coordinator - Maritime

Head of Operations

Head of Inclusion

Head of Customer Experience

Head of Customer Success

Head of Enforcement

Operations Manager

Head of Virology (ID4520)

Head of Operational Finance

Membership Manager

Head of IT

UKVI Compliance & Administrative Review Officer

Head of Commercial

Film & TV Lighting Department Supervisor

Admissions Officer

House Manager

Fresh Manager

RISE Adviser - South East - Secondary and SEND adviser

Personal Assistant

I want to receive the latest job alerts for department head in bayswater, gtl

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