Head of customer experience Work, Jobs in Bayswater, Gtl (with Salaries)

Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
23h
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Global Head of Client Experience
Citi —London
- Full-time
- Marketing
- Customer service
- Master's degree
4d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
3d
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
14d
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Leadership
Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
14d
Head of Supporter Experience
MND Association —London
- £62,700 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
14d
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
9h
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Head of Client Experience
Jobs In. Fitness —London
- Full-time
- Hospitality
- Analysis skills
- Leadership
Quick apply
Account Executive
Commusoft —London
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
6d
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
Head of Retail
InPost UK —London
- Hybrid work
- Salesforce
- Negotiation
Quick apply
6d
Head of External Communications
London Business School —London
- Communication skills
- School
- Annual leave
- Gym membership
Quick apply
12d
Head of Events
CIBSE —London
- Full-time
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
- Referral programme
Quick apply

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Head of Customer Experience

Curriculum Solutions
London

Quick apply

Job details

Part-time | Fixed term contract
£150 - £180 a day

Benefits

Work from home

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

Job Summary
Curriculum Solutions is building an AI-powered platform for secondary schools, bringing curriculum, staffing and financial data together in one place. We are at an early and exciting stage, with schools about to begin testing our platform ahead of our full launch in January 2027.

The Head of Customer Experience is our first dedicated customer hire. You will be the warm, trusted point of contact for every school we work with, building the relationships that carry our beta schools through to becoming paid Founder Schools, and shaping how we look after every school we work with as we grow.

When you join us at the end of August, approximately 10 schools will already be in active beta testing — including a number of international schools who are engaged from the outset. Over your contract, you will grow that cohort to 40 schools by November 2026 and convert at least 75% of them into paid Founder Schools ahead of our January 2027 launch.

Reporting Line and Team

Reports to: Jessica Barnecutt, Founder, Curriculum Solutions

Direct reports: None at this stage

Key Responsibilities

School Relationships

Build and manage warm, trusted relationships with our beta testing schools. You will be their primary point of contact throughout the testing period, making sure every school feels supported, heard and genuinely valued.

Growing the Cohort

Work alongside the founder to grow our testing cohort from 10 to 40 schools by November 2026. You will support outreach, follow up on warm leads and help bring new schools into the beta programme.

Feedback and Check-ins

Run structured check-ins and feedback sessions with schools throughout the beta period. You will synthesise what you hear and feed insight directly to the development team, ensuring the product continues to refl ect what schools actually need.

Trial to Founder Schools

Guide trialling schools into our Founder Schools programme. You will communicate the value and the commercial terms of the programme directly to schools, with a target of converting at least 75% of the testing cohort into paid Founder Schools ahead of our January 2027 launch.

Marketing and Stories

Contribute to case studies, peer-led events and school communications. You will help to tell the story of the schools we work with and build the community around the platform.

CX Strategy

Work closely with the founder to refine our customer experience strategy as the business grows. As our first CX hire, you will have real influence over how we look after schools at every stage of their journey with us.

Subscription and Payment Tracking

As schools move into the Founder Schools programme, you will keep track of subscriptions and invoicing, maintaining a clear revenue tracker and flagging any outstanding payments to the founder. Clean record-keeping from the outset sets the business up well as we grow.

Your First 90 Days

Your immediate focus will be on: building trusted relationships with our beta schools and making sure every one of them is getting genuine value from the platform; nurturing the warm leads we have whilst generating new leads, to go from 10 to 40 schools.

In practice, this means your first month will be primarily relationship management and product feedback, getting to know each school, understanding what is working, and making sure their experience is smooth from the outset.

Person Specification

Essential

● Experience: 3 to 5 years in customer success, account management, or a schools-facing role.

● CRM experience: Confident working in a CRM. Experience setting one up or migrating to a new system is a strong advantage, as we are building our CRM infrastructure from scratch.

● Relationship builder: You build trust quickly, communicate clearly, and keep relationships strong over time.

● Organised and proactive: You manage your pipeline, follow up consistently, and never let things slip through the cracks.

● Mission-driven: You are energised by joining a startup at the ground level. You do not need to come from education, but you care about it.

● Commercially confident: You are comfortable communicating the value and terms of a commercial offer directly to schools.

● At home in ambiguity: You are comfortable in an early-stage environment where processes are still being built.

Desirable

● Experience working in or with secondary schools.

● Experience in a startup or early-stage business.

● Comfortable using AI tools to build efficient workflows, for example using tools such as Zapier, Make or similar to automate routine tasks.

Other Requirements

● An enhanced DBS check will be required prior to or on appointment.

Terms and Conditions

Day rate: £150–£180 per day (outside IR35). Final rate depends on experience.

Contract: An initial three-month contract, starting end of August 2026, with genuine potential to extend or become permanent.

Days: Minimum 12 days per month, maximum 20 days per month without prior agreement. This is a flexible, outcome-based engagement — well-suited to candidates who need genuine day-to-day flexibility, including those with caring responsibilities.

Location: Remote-first, with occasional travel to schools (expenses reimbursed for travel).

Bonus: A two-part performance bonus is available.

Part 1 — paid at contract end: £500 if 30 schools are actively engaged in beta testing; £1,000 if 40 schools are actively engaged.

Part 2 — deferred, paid January 2027: Up to £1,500 if 75% of the school cohort converts to paid Founder Schools at launch.

Notice period: 2 weeks on either side.

How to Apply

Send your CV and a covering letter (of not more than one page) to [email protected]

Pay: £150.00-£180.00 per day

Benefits:

Work from home

Experience:

start up: 2 years (preferred)

Work Location: Remote

Quick apply

Refine Your Search

head of customer experience jobs in bayswater, gtl

Head of Customer Experience

Head of Customer Operations

Talent Development Partner

Global Head of Client Experience

Head of Customer Value

Head of Learning & Development

Resident Engagement Manager

Commercial Director

D2C Head of Customer Experience

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

Head of Supporter Experience

Care Coordinator

Head of Client Services

Head of Client Experience

Account Executive

Head of Customer Service (12 months contract)

AI Solutions and Implementation Lead

Head of Retail

Head of External Communications

Head of Events

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