Head of customer service Work, Jobs in Beach, Gls (with Salaries)

Head of Visitor Experience
Bath Abbey —Bath
- £33,300 a year
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick apply
7d
Department Operations Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- University
- Annual leave
- Employee discount
8d
Lettings Advisor - Supporting People Into Their New Home
Curo —Bath
- £29,613 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
13d
Head of Customer Success
Zellis —Bristol
- Hybrid work
- Sales
- AI
- Leadership
- Annual leave
2d
Head of PMO
Vertical Aerospace —Bristol
- Full-time
Head of Production
Hartley Farm Shop —Bradford-on-Avon
- £32,500 a year
- Full-time
- Bakery
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Head of People - Howards Group
Howards Motor Group —Weston-super-Mare
- £50,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Employee assistance programme
3h
Director of Retail
Weston HospiceCare —Weston-super-Mare
- £58,000 - £63,000 a year
- Full-time
- IT
- Hospice
- Leadership
9d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Retail Manager
The Whisky Shop —Bath
- From £33,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Employee discount
Quick apply
8d
Equipment Support Lead
TVS Supply Chain Solutions —Emersons Green
- £100 a day
- Full-time
- Hybrid work
- Engineering
- System design
- Maths
- Health & wellbeing programme
- Work from home
Quick apply
1d
Business Development Manager - Bristol
One Big Circle —Bristol
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Sick pay
Quick apply
Head of Safeguarding and Prevention
Wiltshire Council —Trowbridge
- £73,757 - £78,488 a year
- Full-time
- Hybrid work
8d
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Land Rover Head of Business
Sinclair Group —Newport
- Monday to Friday
- Communication skills
- Free parking
- Annual leave
People Development Advisor
Savers —Bristol
- Customer service
- Human resources
- AI
Visual Merchandising Volunteer
British Heart Foundation —Keynsham
- Employee discount
Head of Commercial
Pharmacy2U —Hill
- £85,000 - £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
9h
Head of Marketing
Bristol Bears —Bristol
- £55,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Store discount
Quick apply
10d

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head of customer service jobs near beach, gls

Head of Visitor Experience

Bath Abbey
Bath

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Job details

Part-time | Fixed term contract
£33,300 a year
7 days ago

Qualifications

CRM software
Hospitality
Management
Customer service
Computer literacy
Financial report writing
First Aid Certification
Personal Licence
IT
Leadership

Full job description

Bath Abbey attracts approximately 350,000 visitors a year. The Head of Visitor Experience is responsible for the operational leadership of the Visitor Experience Department which includes Events, Learning, Retail and Visitor Experience. The successful candidate will oversee day to day operations, engaging teams of staff and volunteers to provide high-quality experiences while delivering on financial targets. Alongside this, the Head of Visitor Experience is responsible for ensuring the successful delivery of visitor focused development projects and the short-term planning and delivery of Bath Abbey’s public programme. As a key member of the Abbey Leadership Team, the Head of Visitor Experience will contribute to the overall direction, leadership and development of Bath Abbey.

Working pattern may involve occasional weekends and evenings

KEY RESPONSIBILITES

Strategic Work strategically with all teams and other stakeholders to ensure that the Abbey’s vision is delivered taking particular responsibility for events, learning, retail and visitor experience.

Work proactively within all teams to ensure that appropriate business continuity plans are in place in the event of a major incident.

Contribute to overall operational planning. Lead and take responsibility for the following development projects; a refreshed welcome leaflet, new wayfinding signage and a refreshed or new audio / multimedia guide.

Contribute to the management of the Abbey’s risk register taking responsibility for visitor related risks.

People management Lead and line manage direct reports; supporting, involving and guiding them to feel valued, inspired and empowered to succeed.

Oversee the management and development of a team of visitor facing staff and volunteers. Establish and maintain effective methods of internal communication.

Ensure organisational and departmental policies, procedures and standards are followed.

Budget management and reporting Contribute to the creation and manage relevant sections of the Abbeys annual budget.

Empower managers and their teams to achieve their income targets while maintaining value for money for visitors.

Collate and present departmental reports as required.

PERSON SPECIFICATION

ESSENTIAL

Sympathy with and understanding of the vision and values of Bath Abbey as a place of worship. Experience

Experience working in a visitor attraction or other similar venue.

Experience developing or implementing visitor experiences.

Experience leading and managing staff.

Experience of managing a budget and basic financial reporting.

Skills Highly personable, able to motivate and inspire others.

Excellent communicator capable of working with diverse stakeholders.

Organised with high standards and attention to detail.

A team player.

Confident to work independently and be self-motivated.

Ability to work well under pressure and manage competing demands.

Computer literacy and IT skills.

Excellent customer service and relationship building skills.

A flexible and proactive approach.

DESIRABLE Experience

Experience of working in a church and / or heritage setting.

Experience of working with ticketing and / or CRM systems.

Experience working with volunteers in a church or heritage setting.

Pay: £33,300.00 per year

Application question(s):

This role is subject to our safer recruitment process which includes DBS checks.

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Bath

Quick apply

Refine Your Search

head of customer service jobs in beach, gls

Head of Visitor Experience

Department Operations Manager

Lettings Advisor - Supporting People Into Their New Home

Customer Experience Manager

Head of Customer Success

Head of PMO

Head of Production

Head of People - Howards Group

Director of Retail

Manager of Dedicated Implementations - EMEA

Retail Manager

Equipment Support Lead

Business Development Manager - Bristol

Head of Safeguarding and Prevention

Supplier Assurance Manager

Land Rover Head of Business

People Development Advisor

Visual Merchandising Volunteer

Head of Commercial

Head of Marketing

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