Automation specialist Work, Jobs in Beaconsfield, Bkm (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
9d
AI & Automation Specialist
Checkout.com —London
- Full-time
- Hybrid work
- Master's degree
- SQL
- APIs
Quick apply
13d
Analyst, Knowledge Management Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management
Audio Editing Specialist - Freelance AI Trainer Project
Meridial —London
- £8 - £65 an hour
- Remote
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Aggregator Data Analyst
Dominos —Leighton Buzzard
- Full-time
- Hybrid work
- SQL
- Python
Business Intelligence Analyst
Ergo UK Specialty Limited —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
Quick apply
1d
PMO Automation Specialist
Pace-XL Limited —London
- £65,000 - £70,000 a year
- Hybrid work
- Analysis skills
- Scripting
- APIs
6d
Business Analyst
Pink Elephant EMEA —London
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
Quick apply
19h
Marketing Automation Specialist (7358)
Save the Children —London
- £39,000 a year
- Full-time
- Remote
- Analysis skills
- HTML
- Annual leave
- Employee assistance programme
3d
EMEA Benefits Specialist
Blackhawk Network —Hemel Hempstead
- Full-time
- Analysis skills
- In-person
- AI
- Annual leave
- Employee assistance programme
AI Adoption Specialist
AWE —Reading
- £61,460 - £90,000 a year
- Full-time
- Bachelor's degree
- No degree
- AI
- Free parking
- Annual leave
9d
Senior Automation Specialist (RPA & AI)
G MASS —London
- Master's degree
- Bachelor's degree
- Financial services
Quick apply
Assembly technician - robots (mechanical)
Neutra —Wallingford
- £32,000 - £46,000 a year
- Full-time
- Programmable logic controllers
- Electrical experience
- Hand tools
- Free parking
Quick apply
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Associate, Presentations Production
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
1d
AI Operations Specialist
Moss —London
- Full-time
- Hybrid work
- AI
Client Platform Specialist
EOS —London
- Windows
- Bachelor's degree
- No degree
Quick apply
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
9d
Marketing Automation & Operations Specialist
Ripjar —London
- £45,000 - £55,000 a year
- Full-time
- Remote
- SQL
- Travel
- APIs
- Annual leave
- Employee assistance programme
Quick apply

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
9 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering useful information, explaining issues clearly, and working with internal teams where further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you’ll be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we’re looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

automation specialist jobs in beaconsfield, bkm

Customer Support Specialist (Application Support)

AI & Automation Specialist

Analyst, Knowledge Management Specialist

Audio Editing Specialist - Freelance AI Trainer Project

Product Support Specialist - EMEA

Aggregator Data Analyst

Business Intelligence Analyst

PMO Automation Specialist

Business Analyst

Marketing Automation Specialist (7358)

EMEA Benefits Specialist

AI Adoption Specialist

Senior Automation Specialist (RPA & AI)

Assembly technician - robots (mechanical)

Customer Experience Specialist, SMB

Associate, Presentations Production

AI Operations Specialist

Client Platform Specialist

Customer Support Specialist

Marketing Automation & Operations Specialist

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