Housing needs and policy manager Work, Jobs in Beaulieu, Ham (with Salaries)

Housing Needs & Homelessness Manager
Civic Recruitment Limited —Newport
- Full-time
- Customer service
- Microsoft Office
- Driving
Quick apply
9d
Housing Customer Experience Manager
Wiltshire Council —Salisbury
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
Location Manager - Dual Role
Anchor —New Milton
- £29,870 a year
- Organisational skills
- Employee discount
2d
Senior Personal Adviser - Transitional Safeguarding
Southampton City Council —Southampton
- £41,771 - £46,141 a year
- Full-time
- Employee assistance programme
- Employee discount
2d
Planning Policy Manager
BCP Council —Bournemouth
- £62,112 a year
- Leadership
7d
Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
1d
Homelessness Officer (Prevention & Relief)
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
11d
Development Plan Lead
BCP Council —Bournemouth
- From £53,460 a year
- Project management
7d
Housing Regulation Officer Apprentice
Portsmouth City Council —Portsmouth
- £26,473 - £36,363 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
HSE Advisor - Property Services
SNG (Sovereign Network Group) —Hurn
- £39,000 - £47,000 a year
- Full-time
- Travel
Manager on Duty
YMCA Bournemouth —Bournemouth
- £29,000 - £29,865 a year
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Adult Social Care Contact Officer - 2 posts - Fixed term to January 2027
BCP Council —Bournemouth
- £30,518 a year
- Microsoft Word
- Microsoft Outlook
- Computer literacy
14d
Senior Practitioner
Advance Housing and Support Ltd —Bournemouth
- £15.23 an hour
- Weekend availability
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Housekeeper
Anchor —Southampton
- £13.45 an hour
- Weekend availability
- Customer service
- Time management
- Employee discount
Senior Support Worker
Minstead Trust —Bournemouth
- £28,437 a year
- Full-time
- Supervising experience
- In-person
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
14d
Relief Recreational Assistant / Lifeguard
YMCA Bournemouth —Bournemouth
- £8.00 - £12.71 an hour
- First Aid Certification
- Communication skills
- Employee assistance programme
- Employee discount
14d

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Housing Customer Experience Manager
Wiltshire Council —Salisbury
We are seeking a proactive, empathetic and solution‑focused individual with significant experience of working in a similar role within a social housing landlord…
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Complaints Assistant
New Forest District Council —Lyndhurst
You understand the importance of listening carefully, handling sensitive information appropriately and helping customers receive clear and timely responses.
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Housing Needs & Homelessness Manager

Civic Recruitment Limited
Newport

Quick apply

Job details

Full-time | Fixed term contract
9 days ago

Qualifications

Driving Licence
Customer service
Microsoft Office
Driving
A Level
Negotiation

Full job description

3 Month Contract With A Local Authority

Job Purpose

To lead and manage the Housing Needs and Homelessness Service, ensuring the Council meets its statutory duties under housing and homelessness legislation. The role is responsible for delivering high-quality homelessness prevention and housing solutions services that are customer-focused, legally compliant, financially sustainable, and aligned with the Council's housing and corporate objectives.

The postholder will promote safeguarding, equality, and trauma-informed practice, ensuring services remain accessible, fair, and responsive to the needs of vulnerable households.

Key Responsibilities

Lead, motivate, and manage the Housing Needs and Homelessness team to deliver high-performing, customer-focused services.
Ensure homelessness assessments, statutory decisions, prevention activities, and accommodation placements are completed lawfully, accurately, and within required timescales.
Drive homelessness prevention initiatives through early intervention, partnership working, and innovative service delivery.
Oversee the procurement, management, suitability, and health and safety compliance of temporary accommodation.
Monitor service performance, quality standards, budgets, and compliance requirements, implementing improvements where necessary.
Manage complex homelessness cases and provide professional advice and guidance on housing legislation, policy, and best practice.
Coordinate responses to legal challenges, complaints, reviews, Ombudsman investigations, and judicial proceedings relating to housing and homelessness services.
Build and maintain effective relationships with internal departments, housing providers, health services, community organisations, and other external stakeholders.
Represent the Council at strategic partnerships, multi-agency meetings, and housing-related forums.
Ensure safeguarding responsibilities are embedded throughout service delivery and that vulnerable households receive appropriate support.
Contribute to emergency planning arrangements and participate in the out-of-hours homelessness management standby rota as required.
Support the development and implementation of housing strategies, policies, and service improvement initiatives.
Promote a culture of continuous improvement, accountability, equality, and excellent customer service across the team.

Requirements

Essential

Significant experience managing housing needs, homelessness, or related housing services.
Extensive knowledge of homelessness legislation, housing law, statutory guidance, and best practice.
Proven experience leading and managing teams within a public-facing service environment.
Strong understanding of housing law relating to homelessness, security of tenure, landlord and tenant responsibilities, and temporary accommodation management.
Experience working in partnership with external agencies, housing providers, and support services.
Excellent communication, negotiation, presentation, and stakeholder management skills.
Ability to manage complex and sensitive cases while making sound, legally compliant decisions.
Strong planning, organisational, analytical, and problem-solving abilities.
Experience monitoring service performance, budgets, and operational targets.
Good ICT skills, including Microsoft Office applications and housing management systems.
Commitment to delivering high standards of customer service, safeguarding, equality, and inclusion.
Educated to A-Level standard or equivalent experience.
Full driving licence and access to a vehicle for business use.

Desirable

Professional qualification in Housing or a related discipline.
Full or part membership of the Chartered Institute of Housing (CIH).
Experience using housing CRM or case management systems.
Experience managing accommodation services or temporary accommodation portfolios.
Knowledge of wider local government housing policy and social housing sector issues.
Experience managing services within a politically sensitive environment.
Budget management and financial monitoring experience.

Additional Information

Location: County Hall, Newport, Isle Of Wight

Hours per Week: 37 Hours

Payment Frequency: Bi-Weekly

Quick apply

Refine Your Search

housing needs and policy manager jobs in beaulieu, ham

Housing Needs & Homelessness Manager

Housing Customer Experience Manager

Location Manager - Dual Role

Senior Personal Adviser - Transitional Safeguarding

Planning Policy Manager

Resident Liaison Officer - Social Housing

Homelessness Officer (Prevention & Relief)

Development Plan Lead

Housing Regulation Officer Apprentice

HSE Advisor - Property Services

Manager on Duty

Adult Social Care Contact Officer - 2 posts - Fixed term to January 2027

Senior Practitioner

Housekeeper

Senior Support Worker

Relief Recreational Assistant / Lifeguard

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3 Month Contract With A Local Authority

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