technical lead Work, Jobs in beaulieu, ham (with Salaries)

Service/Systems Operations Lead
Appello —New Milton
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Linux
- Free parking
- Employee assistance programme
14d
Condition Based Monitoring Expert
Advanced Technology Services —Titchfield
- Remote
- Customer service
- Maintenance
- Continuous improvement
Medical Equipment Technical Lead
Hampshire Hospitals NHS Foundation Trust —Winchester
- £49,387 - £56,515 a year
- Full-time
Technical Training Lead - Telecommunications- Development Opportunity
Appello —New Milton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Maintenance Co-ordinator
Specsavers —Southampton
- Up to £47,132 a year
- Part-time
- Microsoft Office
2d
Warship Support Security Lead
BAE Systems —Portsmouth
- £65,000 a year
15h
Online Survey Lead
Ocean Infinity —Southampton
- Up to £90,000 a year
- Full-time
- Leadership
- Communication skills
2d
Lead Systems Engineer (DA)
Leonardo UK Ltd —Southampton
- £67,000 - £81,000 a year
- Full-time
- Hybrid work
- Military
- System design
- Analysis skills
- Flexible schedule
- Referral programme
Head of Data and Data Management
Procode Technology Limited —Eastleigh
2d
Cyber Team Lead
Roke Manor Research Limited —Romsey
- AWS
Lead Technical Program Manager
JPMorganChase —Bournemouth
- Full-time
- Analysis skills
- Agile
- Leadership
Director of Design
Benifex —Southampton
- £100,000 - £136,000 a year
- Remote
Customer Journey Lead
OVO Solar & Heating South Coast —Lee-on-the-Solent
- £14 an hour
- Full-time
- Customer service
- In-person
- Free parking
Quick apply
22h
Contracts Delivery Manager
SSE —New Forest
- £54,952 - £64,738 a year
- Full-time
- Customer service
- Contracts
- IT
- Employee discount
Assistant M&E Operations Manager
Leonardo Royal Hotel Southampton Grand Harbour —Southampton
- Hotel
- Leadership
- Referral programme
Quick apply
12d
Highways Infrastructure Manager
Southampton City Council —Southampton
- £52,413 - £58,865 a year
- Full-time
- Management
- Project management
- IT
- Employee assistance programme
- Employee discount
Project Engineering Lead
Leonardo UK Ltd —Southampton
- £59,000 - £75,000 a year
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Flexible schedule
- Referral programme
Manufacturing Technician
Codan Limited —Whiteley
- Assembly
- Communication skills
- Annual leave
- Employee assistance programme
Lead Project Manager - GCAP
Leonardo UK Ltd —Southampton
- £68,000 - £80,000 a year
- Full-time
- Hybrid work
- Leadership
- Negotiation
- Flexible schedule
- Referral programme
Head of Transformation, RMS UK
Lockheed Martin Corporation —Havant
- £107,000 - £134,000 a year
- Full-time
- Business
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
1d

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Service/Systems Operations Lead

Appello -
New Milton

Apply Now

Job details

Full-time
£50,000 - £60,000 a year
14 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Microsoft Windows Server
QoS
TCP
Azure
Node.js
Bash (Unix shell)
Firewall
DHCP
AWS
VoIP
ITIL
IT support
DNS
Linux
TCP/IP
Root cause analysis

Full job description

SERVICE/SYSTEMS OPERATIONS LEAD

Ready to take the lead in keeping cutting‑edge IT systems running at peak performance?

We’re looking for a technical expert to own and enhance our voice, data, and cloud environments—solving complex issues, shaping future improvements, and guiding our Third Line team. If you thrive on challenge, innovation, and making an impact, this is where you belong.

️Hours: 35 hours per week

Shift pattern: Monday - Friday

Salary: up to £60,000 pa dependant of experience

Location: Hybrid New Milton - expectation in office after initial training 1-2 days per month

Training : up to 2 weeks initially on site

Start Date : June/July 2026

This role is a UK based role and any hybrid/remote work must also be within the UK.

Appello Perks

175 hours holiday pa plus Bank Holidays
Private Medical Insurance- Individual Cover
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ABOUT YOU

You're an experienced technical specialist who thrives on solving complex problems, owning advanced issues, and keeping critical systems running smoothly. You’re confident working across SIP, cloud, servers, and networks — and you bring a proactive, analytical approach to everything you do. You're also someone who enjoys sharing your knowledge, supporting others, and being the expert people turn to when things get challenging.

ESSENTIAL(What You’ll Bring)

3–5 years’ experience in a third‑line IT support role, handling escalations and advanced troubleshooting.
Strong hands‑on expertise with SIP‑based communication systems, including VoIP and related technologies.
Solid Linux knowledge and experience administering server environments.
Proven experience managing and supporting infrastructure within AWS Cloud services.
Ability to diagnose complex SIP signalling, call quality, and NAT traversal issues.
Skilled in using SIP analysis tools such as Wireshark, SIP traces, or packet analysers.
Strong understanding of TCP/IP, DNS, DHCP, VLANs, and firewall rules impacting SIP traffic.
Working knowledge of AWS Lambda or Bash.
Solid grounding in the ITIL framework, with experience following ITIL-driven processes and controls.

DESIRABLE (Nice to Have)

Experience working with Technology Enabled Care Services (TECS) or SmartTEC environments.
Advanced familiarity with diagnostic tools such as Wireshark or SIP trace utilities.
Any exposure to Node.js or application-level debugging.

WHAT YOU WILL BE DOING

In this role, you’ll take ownership of our most complex technical challenges and play a key part in keeping our systems resilient, high‑performing, and ready for the future. You’ll work across cloud, network, voice, and server environments while supporting the growth of our wider support team.

️ Advanced Technical Support

Take the lead on diagnosing and resolving complex hardware, software, and network issues escalated by Tier 1 and Tier 2 teams.
Carry out deep root‑cause analysis to eliminate recurring problems and improve system reliability.
Manage high‑impact incidents, ensuring swift resolution and minimal business disruption.
Oversee server fault analysis across cloud and on‑prem environments, including Linux/Windows server management.
Troubleshoot applications—including those written in Node.js—and manage over‑the‑air firmware updates.
Monitor performance across AWS and Azure, taking proactive action to prevent downtime.
Work confidently within the ITIL framework to maintain service quality and compliance.

SIP, Network & Systems Management

Maintain and optimise SIP‑based platforms, including VoIP and VoLTE solutions.
Configure and manage SIP trunks, ensuring seamless integration with PBX systems and providers.
Investigate and resolve advanced SIP issues—from call routing failures to quality degradation.
Analyse and optimise network configurations impacting SIP traffic, including firewalls, NAT, and QoS.

Knowledge Sharing & Team Development

Act as a technical mentor to first- and second-line teams, helping grow their skills and confidence.
Produce clear, high‑quality documentation, including troubleshooting guides and system diagrams.
Collaborate with Service Management to ensure all SysOps activities follow ITSM standards and processes.

Supplier & Vendor Collaboration

Work closely with third‑party suppliers to resolve complex issues efficiently.
Support the management of SLAs and maintain strong working relationships with external partners.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

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