Ruby Granite is one of the North West's leading suppliers and manufacturers of granite, quartz and porcelain worktops. Due to continued growth, we are looking for an experienced, organised and customer-focused Operations Coordinator / Customer Service Manager to join our team.
This is a pivotal role within the business, responsible for coordinating customer orders from templating through to installation, managing schedules, liaising with customers, and ensuring a seamless flow of information between our office, factory and installation teams.
The successful candidate will play a key role in delivering an exceptional customer experience while ensuring projects are completed efficiently, on time and to the highest standards.
Key Responsibilities
- Manage customer orders from confirmation through to successful completion.
- Schedule templating appointments, production and installations.
- Coordinate workloads for fitting teams and optimise installation schedules.
- Act as the primary point of contact for customers throughout their order journey.
- Handle customer enquiries via telephone, email and in person.
- Provide regular updates on project progress and installation dates.
- Work closely with the factory and production teams to ensure projects remain on schedule.
- Resolve customer issues professionally and efficiently.
- Maintain accurate records using internal systems and spreadsheets.
- Assist in improving operational processes and customer service procedures.
- Support the day-to-day running of the office and operations department.
About You
The ideal candidate will:
- Have previous experience in operations, scheduling, logistics, customer service management or project coordination.
- Be highly organised with exceptional attention to detail.
- Possess excellent communication and relationship-building skills.
- Be confident managing multiple projects and priorities simultaneously.
- Demonstrate strong problem-solving abilities and initiative.
- Be proficient in Microsoft Office, particularly Outlook and Excel.
- Thrive in a fast-paced environment where organisation and customer satisfaction are key.
Desirable Experience
- Experience within the construction, manufacturing, home improvement, kitchen, worktop or related industries.
- Experience coordinating installation teams or field-based operatives.
- Knowledge of CRM, scheduling or project management software.
- Experience managing customer service processes or teams.
What We Offer
- Competitive salary.
- Full-time permanent position.
- Company pension.
- On-site parking.
- Long-term career development opportunities within a growing business.
- Supportive and friendly working environment.
- The opportunity to play a key role in the continued success of a well-established company.
If you are an organised, proactive individual who enjoys coordinating projects, solving problems and delivering outstanding customer service, we'd love to hear from you.
Apply today with your CV and a short cover letter explaining why you'd be a great fit for the role.
Pay: £30,000.00-£38,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Do you have experience in a customer service, scheduling, operations or administrative role?
- How many years of experience do you have managing customer enquiries, bookings or schedules?
Less than 1 year
1–2 years
3–5 years
5+ years
- Please briefly explain why you believe you would be a good fit for this role.
(Short written answer)
Work Location: In person
