It support Work, Jobs in Bebington, Msy (with Salaries)

Service Desk Analyst
Wirral University Teaching Hospital NHS Foundation Trust —Bebington
- £28,392 - £31,157 a year
- Full-time
11h
Internal IT & AV Support Engineer
Byond Group UK —Birkenhead
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SharePoint
- Health & wellbeing programme
Quick apply
Desktop Support Engineer-EUC
Allied digital service limited —Liverpool
- £26,420.00 - £28,000.10 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
9d
IT Desktop Support Engineer
Allied Digital service —Liverpool
- £29,000 a year
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
2d
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
8d
IT Support Field Engineer
Obsidian Networks Ltd —Chester
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
9d
3rd Line/Team Leader - Service Desk
Cirrus Technology Solutions —Ellesmere Port
- £30,000 - £40,000 a year
- 8 hour shift
- Azure
- Management
- English
- Free parking
Quick apply
2d
IT Support
CIS Worldwide Ltd —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1st Line Support Analyst
Eventura Limited —Bolton
- From £26,500 a year
- Full-time
- Azure
- Customer service
- English
- Store discount
- Work from home
Quick apply
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
User Support Officer - Technical Desktop (Career Grade 6 - 8)
Cheshire West and Chester Council —Ellesmere Port
14d
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
15h
Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
- Full-time
- Software troubleshooting
- IT
- Communication skills
- Free parking
- Employee discount
4d
Junior Support Specialist
Booking Experts —Chester
- Hybrid work
- Hospitality
- Communication skills
- Annual leave
2d
Trainee Consultant
ITAS —Mold
- £16,000 - £22,000 a month
- Full-time
- SQL
- Analysis skills
- Accounting
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
Technical Support Analyst
Allied Bakeries —Liverpool
- Up to £30,000 a year
- Full-time
- Customer service
- Travel
- IT
- Free parking
- Employee assistance programme
Quick apply
14d
IT & Lab Systems Support Analyst
Accountrivia Ltd —Liverpool
- Full-time
- English
- Windows
- IT
Quick apply
IT Engineer
EMS Healthcare —SALTNEY
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
- Annual leave
Quick apply
4d

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Service Desk Analyst

Wirral University Teaching Hospital NHS Foundation Trust -
Bebington

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
11 hours ago

Benefits

Transport links

Full job description

Band 4 : Full Time (8-4 Mon-Fri - Onsite)

To work as part of a team to ensure the effective performance of the computer information systems used at Wirral University Teaching Hospital.

The post holder will provide 1 st line IT system and remote technical hardware and software support for staff throughout the Trust/Wider-organisations (using appropriate 3 rd party tools) to clinical and nonclinical staff who are involved in the use or proposed use of clinical and administrative systems and any associated equipment the end user may require to perform their role.

The service desk analyst will assist in supporting the 2 nd line clinical & technical support teams. The post holder will be trained to perform 1 st line fix where possible, are responsible for troubleshooting or escalating problems and challenges within the clinical information systems and end user desktop and infrastructure estate.

Be the first point of contact for all queries relating to the Digital Healthcare Team:

. Provide 1st levels of support to end users including password reset and initial account creation for general network, email, administrative and clinical systems including Millennium.
. Managing customer requests via telephone, email, self-service, walk-in, triaging, categorising and escalating where necessary
. Perform BAU (Business As Usual) regular tasks, checks, updates and documentation on clinical and non-clinical systems and report as required.
. Advising customers on purchasing process
. IT asset management administration
. Access control administration to monitor network and clinical systems.
. Assist in identifying communication processes to ensure timely, accurate and appropriate communications are provided throughout any projects lifetime and beyond.
. Undertake testing and evaluation of products / solutions prior to deployment to ensure they are fit for purpose and fully document the findings, to ensure risks are minimised.
. Responsible for escalating issues that are beyond the control of the post holder to the subject matter expert.
. Responsible for interrogating patient identifiable information within clinical systems to initially identify data quality issues.
. Support customer engagement activities e.g. attend and set up events, demonstrations, presentations etc.
. Initial point of contact for any 3rd party supplier or external NHS for wider contact to the Informatics team.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Please see Job overview & attached Job description for further information about the Service Desk Analyst position available with WUTH.

Apply Now

Refine Your Search

it support jobs in bebington, msy

Service Desk Analyst

Internal IT & AV Support Engineer

Desktop Support Engineer-EUC

IT Desktop Support Engineer

IT Support Analyst

IT Support Field Engineer

3rd Line/Team Leader - Service Desk

IT Support

1st Line Support Analyst

1st Line Support Engineer

User Support Officer - Technical Desktop (Career Grade 6 - 8)

Customer Service Representative

Service Support Team Analyst

Service Desk Analyst - 12mth FTC

Junior Support Specialist

Trainee Consultant

Service Desk Analyst

Technical Support Analyst

IT & Lab Systems Support Analyst

IT Engineer

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