Cloud engineer Work, Jobs in Beckhampton (with Salaries)

IT Support Engineer (2nd Line)
Onecom —Swindon
- CRM software
- Computer networking
- SharePoint
- Employee discount
Quick apply
Senior Infrastructure Engineer (DV Security Clearance)
CGI —Chippenham
- Full-time
Quick apply
Network and Infrastructure Engineer
Avon Protection —Melksham
- £55,000 - £70,000 a year
- Continuous improvement
- Mentoring
- Communication skills
Quick apply
Software Engineer
SAASDOTNET LIMITED —Swindon
- £40,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Health & wellbeing programme
Quick apply
10d
Data Scientist
Clarity Innovations, LLC —Mildenhall
- Engineering
- Master's degree
- Bachelor's degree
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
Field Operations Team Engineer
Exponential-e —Chippenham
- Customer service
- Maintenance
- Continuous improvement
- Referral programme
Quick apply
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
1d
AI Solution Engineer
Raytheon —Warminster
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
7d
IT Systems Engineer
Wiltshire College & University Centre —Trowbridge
- £39,258 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Systems Solutions Engineer
Raytheon —Warminster
- Full-time
- Engineering
- Analysis skills
- No degree
12d
Network Engineer / Site Reliability Engineer
Edenred —Swindon
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- DevOps
- Communication skills
- Annual leave
- Employee assistance programme
12d
IT Support Engineer
Truebyte —Bath
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Linux
- Communication skills
- Referral programme
- Sick pay
Quick apply
13d
Innovation Engineer
Smiths News —Swindon
- £80,000 a year
- Hybrid work
- No degree
- AI
- Free parking
- Referral programme
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
Senior automation and AI engineer
SECCL —Bath
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- AI
- Employee discount
Senior Software Engineer - UK
DISCO —Bath
- £90 - £114 a day
- Mentoring
- AI
- Employee assistance programme
FTC - Integrations Engineer
Furniturebox UK —Chippenham
- Full-time
- Hybrid work
- Azure
- ERP systems
- AWS
- Work from home
- Employee discount
Quick apply
Senior Infrastructure & Security Engineer
Harris Computer Systems —Swindon
- £325 a day
- Full-time
- Analysis skills
- Travel
- In-person
- Annual leave
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills

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IT Support Engineer (2nd Line)

Onecom -
Swindon

Quick apply

Job details

Benefits

Company pension
Discounted gym membership
Company events
Employee discount

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
TCP
Incident queue management
Ticket management
Microsoft Exchange
Ticket management systems
Technical support incident logging
Computer networking
SharePoint
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the role

Reporting to our ITMS Service Manager, you’ll be a key member of the IT Managed Services Support Team, delivering both remote and occasional on-site technical support for a wide range of systems and services. You’ll take ownership of more complex tickets, support a wide range of technologies, and deliver confident, customer‑focused technical assistance. You’ll work across Windows, macOS, Microsoft 365, servers, networking, security tools, and cloud services — resolving escalations, improving documentation, and helping ensure customers receive fast, high‑quality support in a busy, fast‑paced environment.

The role operates on a shift-based schedule within the ITMS Service Desk and requires a proactive, solutions-oriented mindset. You will be expected to take full ownership of multiple service requests simultaneously, ensuring timely resolution and high-quality service delivery.

What you'll be doing

Manage your workload in the CRM, keeping tickets updated and progressing within SLAs
Log incidents and service requests accurately with clear descriptions and correct severity levels
Deliver technical support to diagnose and resolve customer issues efficiently and professionally
Maintain high standards of customer service in every interaction
Meet performance expectations in line with defined KPIs
Build strong customer relationships as a trusted and knowledgeable point of contact
Work collaboratively with colleagues to deliver seamless, high‑quality service
Take ownership of your development by engaging in training and staying current with new technologies
Travel to customer sites when required, following company travel policies
Create, maintain, and improve internal and customer documentation
Support incoming calls as needed, ensuring timely and professional responses
Carry out additional tasks as requested, demonstrating flexibility and a proactive attitude

What we're looking for

Solid technical capability — Windows & macOS, Microsoft 365 (Exchange Online, Teams, SharePoint, licensing), Active Directory, DNS, DHCP, group policy basics, networking fundamentals (switches, routers, TCP/IP), firewalls, endpoint security, back up tools.
Strong communication — clear, professional, and customer‑focused
Excellent organisation — able to manage multiple tickets and priorities
Analytical problem‑solving — confident diagnosing issues and researching solutions
Calm under pressure — steady during escalations and high‑urgency situations
Team collaboration — supportive, approachable, and willing to share knowledge
Customer empathy — focused on delivering helpful, timely service
Adaptability — comfortable with change and evolving processes
Ownership — reliable, accountable, and committed to continuous improvement

Perks for our people

Holidays: 25 days + bank holidays and buy/sell options

Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day

Lifestyle: 9% combined pension contribution and 4x salary life assurance

Rewards: Quarterly and annual employee awards, discounts on tech

Socials: All-expenses-paid company events

Development: In-House Training Academy

Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.

Quick apply

Refine Your Search

cloud engineer jobs in beckhampton

IT Support Engineer (2nd Line)

Senior Infrastructure Engineer (DV Security Clearance)

Network and Infrastructure Engineer

Software Engineer

Data Scientist

2nd Line IT Support Engineer

Field Operations Team Engineer

Associate Corporate IT Engineer

AI Solution Engineer

IT Systems Engineer

Systems Solutions Engineer

Network Engineer / Site Reliability Engineer

IT Support Engineer

Innovation Engineer

1st Line IT Support Engineer

Senior automation and AI engineer

Senior Software Engineer - UK

FTC - Integrations Engineer

Senior Infrastructure & Security Engineer

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

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Why Join Us?

About the role

What you'll be doing

What we're looking for

Perks for our people

Everyone belongs at Onecom

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