Post Title:
Payroll and Pensions Manager
Location:
All Bromley by Bow Health sites with a centralised base
Responsible to:
Director of Finance and Resources
Accountable to:
Bromley by Bow Health Partnership Finance Committee
Remuneration:
£55,000 - £57,000 (FTE prorata, actual salary £44,000- £45,600)
Hours:
32 hours per week
Who we are
We are Bromley by Bow Health – We do more than providing NHS General Practice Services. We make our communities thrive as we believe that health is so much more than the absence of disease.
Our values are simple: be compassionate; be a friend; have fun; assume it’s possible.
We are looking to recruit someone to be a part of our growing team. If you are looking to be part of a dynamic team, that pushes the boundaries and challenges the status quo – we want to hear from you!
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews
Join a team that believes health is more than healthcare
At Bromley by Bow Health, we do much more than provide NHS General Practice services. We work alongside our communities to help them thrive, because we believe health is about far more than the absence of disease.
As our organisation continues to grow, we are looking for an experienced and proactive Payroll and Pensions Manager to join our dynamic team. If you're someone who enjoys improving processes, delivering excellence, and challenging the status quo, we'd love to hear from you.
About the Role
The Payroll and Pensions Manager is responsible for the effective management, compliance, accuracy and continuous improvement of all payroll and pension processes across the organisation for both clinical and non-clinical staff.
This is a key role within the organisation, ensuring payroll operations are delivered accurately and efficiently while maintaining full compliance with HMRC regulations, NHS Pension Scheme requirements and employment legislation.
Working closely with Partners, the Senior Management Team, Practice Managers, HR and Finance colleagues, you will provide specialist expertise, lead process improvements, support workforce planning through robust reporting, and ensure the highest standards of payroll governance.
Key Responsibilities
· Lead the end-to-end payroll function, ensuring accurate and timely processing of payroll for all employees.
· Manage pension administration, including NHS Pension Scheme processes and reporting requirements.
· Ensure compliance with HMRC regulations, statutory obligations, employment legislation and organisational policies.
· Maintain payroll data integrity and implement effective controls and governance procedures.
· Prepare and submit statutory payroll returns and reports.
· Provide expert advice and guidance to managers and staff on payroll and pension matters.
· Develop, review and improve payroll and pension processes to enhance efficiency and accuracy.
· Work collaboratively with HR and Finance teams to support organisational objectives and workforce planning.
· Deliver training and support to managers and relevant stakeholders on payroll and pension processes.
· Produce management information and reporting to support decision-making and compliance requirements.
About You
We are looking for someone who has:
· Significant experience managing payroll and pension administration, ideally within an NHS, healthcare environment.
· Strong knowledge of payroll legislation, HMRC requirements and statutory reporting.
· Experience of NHS Pension Scheme administration (desirable).
· Excellent attention to detail and a commitment to accuracy.
· Strong analytical, organisational and problem-solving skills.
· Experience of reviewing and improving payroll processes and systems.
· The ability to build positive working relationships with stakeholders at all levels.
· Excellent communication skills and the confidence to provide expert advice and guidance.
Why Join Bromley by Bow Health?
You'll be joining an innovative organisation that is committed to improving health outcomes and supporting communities to flourish. We offer the opportunity to be part of a collaborative, ambitious and supportive team where your expertise can make a real difference.
Equality, Diversity and Inclusion
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
We are committed to ensuring that all applicants are treated fairly and consistently throughout the recruitment process. Reasonable adjustments will be considered and supported for candidates with disabilities or those who may require additional support during the recruitment process.
What We Offer
At Bromley by Bow Health, we are committed to supporting our people to develop and thrive in their careers. As part of our team, you'll benefit from:
· NHS Pension Scheme membership, providing access to one of the UK's most valuable pension arrangements.
· The opportunity to work within a small, highly experienced and supportive team, offering hands-on learning and professional development.
· Exposure to both HR and Finance functions, with access to key systems, databases and processes that will broaden your knowledge and expertise.
· Access to a range of training courses and learning opportunities to support your ongoing professional development.
· A collaborative and inclusive working environment where new ideas are welcomed and valued.
Role Summary
The Payroll and Pensions Manager is responsible for the effective management, compliance, accuracy and continuous improvement of all payroll and pension processes across the organisation for both clinical and non-clinical staff.
The postholder will lead payroll operations, statutory reporting, pension administration and process development, ensuring compliance with HMRC, NHS Pension Scheme and employment legislation requirements. Working closely with Partners, the Senior Management Team, Practice Managers, HR and Finance teams, the Payroll and Pensions Manager will ensure payroll data integrity, provide specialist advice and training, and support organisational objectives through robust payroll governance and reporting.
Payroll Operations
- Lead and manage all payroll activities for clinical and non-clinical staff, ensuring accurate and timely payroll processing.
- Ensure compliance with all statutory payroll obligations, including HMRC Real Time Information (RTI) submissions, year-end reporting and legislative requirements.
- Act as the organisation's subject matter expert on payroll and pension matters.
- Manage payroll reconciliations, including net pay, PAYE, National Insurance, NHS Pension Scheme contributions and other pension schemes.
- Ensure all payroll and pension queries are resolved accurately and within agreed service standards.
- Work collaboratively with HR to maintain accurate employee records and ensure seamless integration between HR and payroll processes.
- Support data cleansing, validation and reconciliation activities to ensure payroll accuracy.
- Ensure all payroll-related changes, including starters, leavers, contractual amendments, overtime, sickness absence and maternity/adoption/shared parental leave payments are processed accurately.
- Oversee pension administration, including NHS Pension Scheme submissions, auto-enrolment requirements and pension reconciliations.
- Investigate and resolve payroll discrepancies and year-end adjustment queries.
- Maintain accurate payroll records in accordance with GDPR and data protection requirements.
Systems and Process Improvement
- Lead the implementation and transition of payroll services in-house, including system configuration, data migration, testing and process design.
- Develop, document and maintain payroll and pension procedures, controls and standard operating processes.
- Identify opportunities to improve payroll efficiency, automation and data quality.
- Ensure robust monthly payroll and pension reconciliation processes are established and maintained.
- Work with Finance to provide payroll information required for management accounts, budgeting and financial reporting.
- Support annual audit requirements by providing payroll and pension documentation and reconciliations.
- Monitor legislative changes and ensure payroll policies and procedures remain compliant.
- Review and improve processes relating to statutory payments, overtime, sickness absence and family leave payments.
Training and Stakeholder Management
- Provide specialist payroll and pension advice to Partners, Practice Managers, HR colleagues and employees.
- Develop and deliver payroll and pension training sessions for managers and staff.
- Work with HR to ensure employees understand pension options, enrolment requirements and relevant processes.
- Liaise with NHS Pension Scheme administrators, HMRC, payroll software providers and other external stakeholders as required.
- Work with Practice Managers to ensure timely updates are submitted through relevant systems, including PCSE Online where applicable.
- Produce payroll and pension reports for the Senior Management Team and Partners, highlighting risks, trends and compliance issues.
Health and Safety
· Employees have a legal responsibility not to endanger themselves, fellow employees and others by their individual acts or omissions. The post holder is required to comply with the requirements of any policy or procedure issued in respect of minimising the risk of injury or disease.
Data Protection and Confidentiality
· All employees are subject to the requirements of the Data Protection Act 1998 and must maintain strict confidentiality in respect of patient, client and staff records.
PERSON SPECIFICATION
1. Values
· Able to provide examples of how their role and responsibilities relates to the values of Bromley by Bow Health Partnership.
2. Qualifications
· Payroll related qualifications (CIPP)
· CCAB Qualified and with degree-level or equivalent experience and evidence of Continued Professional Development
· Advanced Microsoft Office skills, including advanced excel skills
3. Essential Experience
The candidate should demonstrate experience of at least 3 years in financial role including:
· Significant payroll management experience.
· Experience managing pension schemes, ideally including the NHS Pension Scheme.
· Strong understanding of HMRC payroll legislation.
· Experience of payroll reconciliation and statutory reporting.
· Advanced Excel and payroll systems experience.
4. Desirable Experience
· CIPP qualification or equivalent.
· Experience within primary care, NHS or healthcare settings.
· Experience implementing payroll systems or bringing payroll in-house.
5. Skills and Abilities
· Advanced proficiency in Microsoft Office applications, particularly Excel, including the ability to analyse, reconcile and present complex payroll and pension data. Experienced in managing multiple shared and personal email inboxes effectively.
· Proven ability to lead and coordinate teams across multiple sites and functions, adapting management approaches to differing levels of capability and capacity whilst ensuring deadlines and service standards are consistently met.
· Strong horizon-scanning capability, with the ability to interpret changes in payroll legislation, employment law, pension regulations and NHS guidance, assessing organisational impact and proactively identifying risks, opportunities and areas for improvement.
· Highly developed interpersonal and stakeholder management skills, with the ability to build credibility, influence decision-making and communicate complex payroll and pension matters to colleagues with varying levels of financial and technical understanding.
· Excellent written and verbal communication skills, with the ability to present information clearly, accurately and persuasively, demonstrating exceptional attention to detail and professionalism.
· Strong analytical and problem-solving skills, with the ability to investigate discrepancies, interpret data and implement effective solutions to payroll and pension-related issues.
· Demonstrable experience in maintaining comprehensive audit trails and documentation, ensuring that payroll-related decisions, calculations, assumptions, approvals and system changes are fully recorded and compliant with governance and audit requirements.
· Ability to manage competing priorities, work independently and maintain high levels of accuracy and confidentiality when handling sensitive employee and financial information.
Pay: £44,000.00-£45,600.00 per year
Work Location: In person
