IT Service Desk Analyst
Location: London (hybrid working – office attendance expected 4–5 days per week)
Contract: Permanent
Hours: Full time, 37.5 hours per week. Rota-based shifts between 8:00am and 5:30pm, Monday to Friday.
Salary: £30,000 depending on experience
Benefits package:
- 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
- 15% employer pension contribution, discretionary bonus scheme
- Flexible working, cycle to work scheme, healthcare cash plan and life assurance
- Paid voluntary days, maternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more
THE ROLE
As an IT Service Desk Analyst, you'll be the first point of contact for colleagues requiring technical support across a range of systems, applications and devices. This is a hands-on service desk role where you'll diagnose and resolve issues, manage service requests and ensure users receive a responsive, high-quality support experience.
You'll be comfortable working in a fast-paced environment where priorities can change throughout the day. Following established processes and service levels, you'll manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service at every stage.
To be successful, you'll have some experience of providing IT support, whether gained through a service desk role, placement, apprenticeship, degree programme, internship or similar environment. You'll be confident troubleshooting common hardware, software and access issues and keen to continue developing your technical skills. You'll be confident troubleshooting common hardware, software and access issues and able to become effective in the role quickly. You'll also have excellent communication skills, attention to detail and a customer-focused approach.
You'll have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable.
This role offers an excellent opportunity to build your career in IT. You'll gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands-on experience supporting a busy and evolving IT environment.
This is a predominately office-based role, and you'll be expected to attend the office 4–5 days per week. You'll work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you'll also travel to the Bank's other office location to support the implementation of new technologies, software and IT services.
Whether you're looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you'll find opportunities to learn, develop and grow within the team.
In return, you'll join a collaborative team where your contribution is valued and where you'll have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services.
Please click on this Job Description to find out more details.
Click here for a complete list of benefits
- 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
- 15% employer pension contribution
- Flexible working
- Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
- Paid voluntary days, maternity, paternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more
The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition towards a net zero economy.
Since its inception in 2014, the British Business Bank has functioned as a government-owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively.
With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals.
As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid-working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in-person collaboration. The successful candidate for this role should be able to commute to our office (unless specified).
At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds.
As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.
