We are looking for a new Account Executive to join our team based in Bedford. This is a hybrid position (3 days in the office, 2 days working from home)
About the Role
A client-facing role where the detail is everything. Our promise to clients is simple: you’ve got enough to manage; we won’t add to it. Clients hear from us before they ask, get insights they didn’t request, and always have the metrics that matter. Less like managing an agency, more like having the right team in their corner.
The Account Executive keeps that promise. You’ll work with our Client Services team to retain and develop existing clients - running accounts seamlessly, building real relationships, and spotting where we can do more.
Why Receptional?
Player acquisition for iGaming. It’s all we do - for some of the biggest operators and lottery organisations in the world.
By 2029, we’ll be a £7m agency, with four in five clients referring us = because we’re always one step ahead. A partner, not a supplier.
We hire bright, ambitious people who move fast and share openly. You’ll get real investment in your development, variety in your work, and direct impact on the biggest names in the industry. Competitive benefits, flexible working, a team that has your back. If you want to do the best work of your career, this is the place.
What we’re looking for
- A genuine passion for digital marketing
- Experience and understanding of the digital mix - AI SEO, SEO, paid media, content
- A confident communicator and natural relationship builder
- Working knowledge of AI platforms - Claude, and the others shaping how we work
- An innovative, creative mindset
- The ability to build rapport quickly, with clients and colleagues alike
How you’ll know you’re winning
- Clients hear from us before they have to ask
- Status reports and actions land on time, every time
- Risks are flagged early — never a surprise
- You’re known for noticing the things others miss
- Your accounts are in green health, and they stay there
Living our values
Five values. Not a poster on the wall — a way of working.
- Dynamic — Decisive, energetic, finish what you start.
- Collaborative — one team. Generous with your thinking, no silos.
- Transparent — no hidden cards. Straight with clients, straight with each other.
- Curious — ask why, always dig deeper. Never stop questioning.
- Forward-thinking — drive into tomorrow. We’re already using AI to work smarter — and we want people who are too.
Client Retention
- Support the Client Services team with the seamless running of client accounts
- Communicate clearly with clients and internal teams so everyone is aligned on the work and what’s being delivered
- Run team admin effectively - circulate status reports, close out actions, keep internal and client documentation up to date
- Compile status and action reports, update Monday boards, and project plans
- Manage your own projects and clients where appropriate, with oversight and support from your Account Manager and Senior Account Manager
- Make sure deadlines, budgets and expectations are met. Flag and escalate risks early - never sit on them
- Use AI and automation to keep our client services processes efficient and effective, so as a team we spend our time on what really matters: relationships
Client Relationships
- Support in developing and maintaining strong long-term partnerships with our clients
- Build a genuine understanding of each client’s business, world and pain points. Know their objectives and campaign targets, and make sure our reports reflect them
- Support the onboarding of new clients so the relationship starts the way it should
- Work with Account Manager and Senior Account Manager to follow up on client development plans, added value plans, and the surprise and delight moments that turn good relationships into brilliant ones
Client Growth
- Where appropriate, support the Client Services team with the development of proposals and opportunity documents
- Stay close to client context, industry developments and insights — and use them to spot growth opportunities
The Benefits You Actually Care About
We know every agency says “free fruit and beer.” (We’ve got that too, by the way.)
But at Receptional, our benefits are built around something more meaningful: our
five core values . These guide everything we do – from how we support each other, to how we grow as individuals and as a team.
Transparent:
We believe in honesty, clarity, and sharing the bigger picture.
- Weekly all-agency meetings to keep you in the loop
- Company-wide quarterly business reviews
- A clear pay framework and role progression through our skills matrix
- Yearly appraisals and weekly 1-2-1s
- Profit-related bonuses paid twice a year, split equally across the team
Forward-Thinking:
We invest in what matters – your health, your future, and new ways of working.
- Access to Mental Health first aiders
- 6 paid-for counselling sessions per year
- Annual health checks and flu jabs
- Enhanced maternity & paternity pay
- Work abroad policy
- Strong employer pension contributions
- Generous employer pension contributions, with enhanced rates for senior staff
Dynamic:
We’re flexible, fast-moving and always evolving.
- Hybrid working (3 days in the office, 2 days from home)
- 25 days' holiday, plus an extra day each year of service (up to 30 days)
- A modern Bedford HQ with table tennis, darts, and space to think
- Your Birthday off
- Cycle-to-work scheme
- Monthly rewards recognising those going above and beyond
Collaborative:
We value diverse perspectives, shared wins, and making time to connect.
- Quarterly focus groups – your voice shapes how we work
- Whole-team away days (think axe throwing, canoeing, falconry…)
- Team fundraising for our charity of the year
- Volunteering policy with 2 paid days off a year to support causes you care about
- Celebrations and cultural activities
Curious:
We ask questions, try new things, and never stop learning.
- A dedicated Training Academy with 40+ hours of learning a year
- Access to Industry events
- Peer mentoring, knowledge-sharing and personal development planning
- A culture that encourages “why?” and “what if?”
