Company Overview
New Private Outpatient Medical & Diagnostic Centre
Axon Health Ltd is looking for a professional, confident and organised individual to join our new private outpatient medical and diagnostic centre on Rowtree Road, East Hunsbury, Northampton.
This is a varied entry-to-junior level role covering front of house, patient enquiries, administration, marketing support and local business development.
The centre will offer private outpatient healthcare services including consultations, MRI, CT, ultrasound, blood tests, health screening and specialist clinics.
Summary
We are seeking a Front of House, Marketing & Business Development Assistant to support reception, patient enquiries, appointment booking, basic marketing activity and local business development.
This is a varied entry-to-junior level role suitable for someone who is well-presented, confident, organised, digitally capable and interested in healthcare. The successful candidate will often be the first point of contact for patients, visitors, consultants and local partners.
The role requires a polite manner, professional appearance, excellent communication skills and a willingness to learn.
Key Responsibilities
1. Front of House & Patient Support
- Welcome patients, consultants, visitors and partners in a polite and professional manner.
- Answer telephone calls, emails, website enquiries and social media messages.
- Support patient enquiries and provide clear information about available services.
- Book appointments for consultations, imaging, diagnostics, blood tests and health screening.
- Confirm appointments and send basic patient information where required.
- Support patient registration, consent forms and payment processes.
- Maintain a clean, calm and professional reception environment.
- Help create a premium first impression for patients and visitors.
- Handle confidential patient information with care and discretion.
2. Administration
- Maintain appointment records and patient information accurately.
- Support diary management for clinics, consultants and diagnostic services.
- Prepare basic documents, forms, letters and patient information packs.
- Assist with scanning, filing, data entry and general office tasks.
- Maintain contact lists, enquiry logs and referral databases.
- Support the Director, Operations Lead and CEO with day-to-day administrative duties.
- Help with basic reporting, enquiry tracking and feedback collection.
3. Marketing Support
- Help manage and update social media pages such as Instagram, Facebook, LinkedIn and Google Business Profile.
- Assist with creating simple posts, stories and service updates.
- Support website updates, newsletters, leaflets and patient information material.
- Help promote services such as health screening, diagnostics, GP-style services, diabetes care, cardiovascular care and specialist clinics.
- Take basic photographs or short videos for approved marketing use where appropriate.
- Monitor enquiries received through marketing activity.
- Help maintain a consistent, professional and premium brand image.
4. Business Development Support
- Assist in building relationships with local consultants, GPs, physiotherapists, pharmacies, businesses, community groups and referral partners.
- Help arrange meetings, open days, launch events and health awareness sessions.
- Maintain a database of local contacts and potential partners.
- Support follow-up calls, emails and messages to prospective partners.
- Help distribute approved marketing material locally.
- Support activities designed to increase patient enquiries, referrals and local awareness.
5. General Operational Support
- Assist with clinic preparation, stationery, supplies and stock checks.
- Help set up rooms and patient areas when required.
- Support the launch and opening phase of the new centre.
- Work flexibly as part of a small growing team.
- Carry out reasonable duties requested by the Director, Operations Lead or CEO.
Essential Requirements
- Good spoken and written English.
- Confident and polite telephone manner.
- Smart, professional and presentable appearance.
- Friendly and welcoming personality.
- Good organisational skills.
- Basic computer skills, including email, Microsoft Office and online systems.
- Comfortable using social media.
- Ability to learn quickly and follow instructions.
- Reliable, punctual and trustworthy.
- Able to handle confidential information carefully.
- Willingness to support both administrative and marketing tasks.
Desirable Requirements
- Previous experience in reception, administration, customer service, sales, marketing, hospitality, healthcare, dentistry, aesthetics, pharmacy or private clinic work.
- Experience using Instagram, Facebook, LinkedIn, Canva or Google Business Profile.
- Interest in healthcare, diagnostics, wellness, diabetes, cardiovascular medicine or preventive health.
- Ability to speak additional languages would be helpful but is not essential.
- Driving licence may be useful for local marketing visits but is not essential.
Personal Qualities
We are looking for someone who is:
- Professional and well-mannered.
- Warm, friendly and approachable.
- Confident speaking to patients, visitors and professionals.
- Well-organised and reliable.
- Willing to learn and grow.
- Positive, energetic and proactive.
- Respectful of patients and colleagues.
- Able to maintain high standards of presentation.
- Interested in developing a career in private healthcare
Training Provided
Training will be provided in:
- Patient enquiry handling.
- Appointment booking.
- Confidentiality and data protection.
- Basic healthcare administration.
- Social media and marketing processes.
- Business development support.
- Customer service standards for private healthcare.
Career Development
As Axon Health grows, there may be opportunities to progress into roles such as:
- Senior Front of House Coordinator
- Patient Services Coordinator
- Marketing Executive
- Business Development Executive
- Centre Administrator
- Operations Coordinator
Equal Opportunities
Axon Health Ltd is an equal opportunities employer. We welcome applications from candidates of all backgrounds and make appointments based on skills, attitude, experience, professionalism and suitability for the role.
What We Offer
- Basic salary with growth potential (subject to experience)
- Part-time considered
- Training and support
- Experience in private healthcare, diagnostics and marketing.
- Opportunity to join a new business from the beginning.
- Varied role with future career progression.
Pay: From £24,420.00 per year
Benefits:
- Company pension
- On-site parking
Language:
- Good spoken English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
