Job Purpose:
This field-based position reports to the Operations Manager. The Loss Prevention Manager is responsible for directing and coordinating all loss prevention to achieve maximum effectiveness in inventory shortage control and the protection of company assets. The position is responsible for determining the effectiveness of Loss Prevention Standard Operating Procedures through compliance auditing, exception reporting and internal investigations. In addition, the Loss Prevention Manager will work closely with the platform managers to increase operational efficiency and profitability.
Benefits:
- Bonus – Earn up to 15% bonus on top of your salary
- 25 days holiday – Plus bank holidays, with the opportunity to buy or sell up to 5 days to suit your needs
- Up to 25% in store discounts
- Cash Plan – Claim back everyday health costs like dental, optical, and physio.
- Pension – We’ll top up your future with up to 3% monthly contribution to your pension pot.
- Life assurance – Protection for your loved ones with 2x your base salary in life cover, just in case.
** non-contractual benefits wholly at company discretion and subject to change.
Key Responsibilities:
Loss Prevention
- Implement programs to aid in the reduction of inventory and other controllable losses.
- Provide a constant review of informational resources to uncover losses through procedural auditing, exception-based reporting, the Business Ethics Line, and daily interaction with platforms.
- Provide management reports summarising and analysing identified losses, progressing to resolution in a timely, efficient, manner.
- Act as the expert on all store systems related to asset movement that can cause shrink. Examples include POS systems, inventory management, cash management, and operational policies.
- Act as the expert on all physical security programs and processes. Examples include physical alarm systems, CCTV and supporting programs of each. Be up to date on prototypical standards and ensure all related tools are properly placed and scoped in locations.
- Facilitate training to all levels of the corporation on various aspects of loss prevention.
Management
- Develop and foster an open line of communication with the General Managers, Store Managers and Operations Manager, in support of all levels of the business, with a goal to increase profits, decrease shrink, and other related risks.
- Work with the Human Resources department to educate the retail staff on Standard Operating Procedures.
Person Specification:
- Progressive experience in retail loss prevention position(s) / General Manager.
- Minimum of 3 years retail loss prevention experience in a multi-store / site environment desirable.
Other Knowledge, Skills, Abilities, or Certifications:
- Ability to work flexible shifts in a 7/365-day team-oriented environment.
- Ability to communicate (orally and written) effectively using the English language.
- Be able to demonstrate effective oral and written communication skills; possess proficient computer skills in Microsoft Office Suite (Word/Excel/Outlook/PowerPoint).
- Understand, implement, and utilise front office system reports.
- Possess an ability to analyse and investigate inventory shortages; determine causes, and actively participate in initiatives to resolve and correct issues.
- Foster a work environment that inspires trust, respect, professionalism, and teamwork to achieve goals.
- Have the ability to actively investigate all concerns related to suspicious losses to determine situational facts; conduct interviews with all parties involved and resolve internal theft matters.
- Possess analytical skills sufficient to conduct applicable research to determine relevance of information and interpret its meaning, while arriving at accurate conclusions.
- Use financial analysis skills sufficient to interpret operating statements and other financial data.
- Be able to organise and prioritise multiple tasks in a demanding and continuously evolving environment.
- Possess a thorough knowledge of legal ramifications and procedures regarding the Loss Prevention industry.
- Demonstrate professionalism, leadership, and self-confidence.
- Represent the Company as a mentor, pro-active leader, and problem solver.
Physical requirements: Standing or sitting for long periods of time.
Working environment: Retail stores, warehouses, or office environments
Travel requirements: Willingness and ability to travel by air and/or car, with overnight stays whenever the business dictates.
Lagardère Travel Retail
At Lagardère Travel Retail, we don’t just operate in airports and stations — we transform them. We turn everyday travel moments into extraordinary experiences, helping passengers discover something new, delightful, and memorable along the way.
Whether it’s a quick coffee before takeoff or a last-minute gift that sparks joy, we create spaces that inspire wonder, celebrate individuality, and make waiting time feel like part of the adventure.
With our unique blend of global expertise and local insight, we craft tailor-made offers that benefit both travelers and landlords — bringing value, vibrancy, and a touch of magic to every corner of the journey.
