Helpdesk engineer Work, Jobs in Belfast, Ant (with Salaries)

Scheduler
GRAHAM Group —Belfast
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Fixed Wire Testing Engineer
Tully Farm Holdings Ltd —Belfast
- £38,000 - £42,000 a year
- Full-time
- Electrical experience
- Power tools
- In-person
Quick apply
9d
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee assistance programme
Quick apply
1d
Technical Supervisor
CBRE —Belfast
- Full-time
- Microsoft Office
- Mechanical knowledge
- Employee discount
Helpdesk Operator
Mitie —Lurgan
- £14.51 an hour
- Full-time
- Customer service
- In-person

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Fixed Wire Testing Engineer
Tully Farm Holdings Ltd —Belfast
28 days leave increasing over 2 years (29 days following 1 years’ service & 30 days following 2 years’ service). City & Guilds 2391 qualification (required).
£38,000 - £42,000 a year
Quick apply
9d
Field engineer
M Group —Belfast
You’ll need a full UK driving licence and prior experience as a Telecoms Field Engineer, including use of RF and microwave equipment and working at heights up…

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Scheduler

GRAHAM Group -
Belfast

Apply Now

Job details

Permanent
8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Facilities management
Maintenance
Microsoft Office
IT
Help desk

Full job description

About The Role

At GRAHAM, we are a leading Total FM provider and trusted partner, committed to enhancing the client experience and supporting efficient, high-quality service delivery.

The Scheduler plays a critical role in coordinating maintenance activities across assigned contracts, ensuring both Planned Preventative Maintenance (PPM) and Reactive Maintenance works are effectively scheduled, managed, and completed within agreed Service Level Agreements (SLAs).

Working within a fast-paced helpdesk environment, the role is responsible for allocating resources, monitoring work order progress, and liaising with Engineers, subcontractors, and internal stakeholders to ensure timely and compliant delivery of services. The Scheduler also supports service performance through accurate record management, timesheet verification, and proactive escalation of risks to delivery.

Location: Wildflower Way, Belfast
Hours Per Week: Monday - Friday, 40 Hours
Job Type: Permanent / Full Time

The Scheduler shall:

Be responsible for the management of all WO’s to the status of Work Done, within the set SLA target dates, across the various work types for their assigned contracts.
Schedule all Planned Preventative Maintenance (PPM) activities in advance of the due month, ensuring allocation to appropriately skilled resource. Upton completion, produce analysis of Monthly Reactive Maintenance against unscheduled Resource.
Schedule all Reactive Maintenance for In-house Teamand subcontractors within SLA timeframes, reprioritising PPM where necessary. Monitor target dates and proactively escalate any risks to delivery.
Monitor PPM delivery, identifying any slippage and rescheduling work to available resources within target dates, escalating where recovery is at risk.
Collect and verify weekly timesheets, ensuring accuracy through reconciliation of timesheets (hard copy) against work reports (Total Mobile and hard copy).
Generate monthly PPM schedules for assigned contracts and maintain PPM planner records, escalating any required changes to the relevant point of contact.
Liaise with subcontractors to track job progress, ensuring updates are received and actions are followed through.
Operate the full service desk function as required, supporting effective contract delivery.
Undertake any other duties necessary to ensure an effective and efficient service is delivered in line with GRAHAM ISO management systems and quality standards.

This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

About You

Essential:

Previous experience within a helpdesk environment, scheduling both in-house resources and subcontractors.
A minimum of 3 years’ experience working as a Scheduler within a Facilities Management helpdesk environment.
Working knowledge of contractual SLA’s and experience in raising and managing Purchase Orders.

Desirable:

Experience working in a fast-paced, client-facing Facilities Management environment.
Proficiency in a range of IT systems, including FM systems (e.g. Computer Aided FM systems) and Microsoft Office applications (Excel, Word, PowerPoint, Power BI).
Knowledge of Preventive Planned Maintenance (PPM) and Key Performance Indicators (KPIs).

Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants. We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently under represented in our industry.

A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.Access NI Privacy Notice can be viewed at: AccessNI Privacy Notice | Department of Justice (justice-ni.gov.uk)

#GRAHAMFMNIJobs

About Us

GRAHAM FM is a subsidiary of the GRAHAM Group. At GRAHAM FM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier.

Energised by continued growth, and boasting an annual turnover in excess of £948m per annum, we’re committed to investing in our people and creating the conditions for them to excel. We deliver fully integrated facilities management services across the UK and Ireland. The core disciplines we offer are:

Building Fabric and Mechanical & Electrical (M&E) Maintenance Services
Projects and Minor Works
Compliance Services
Fire and Security Services
Energy Services
Traffic Management.

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helpdesk engineer jobs in belfast, ant

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Fixed Wire Testing Engineer

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Helpdesk Operator

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