The right Pret people
To support my GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met
To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers
To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous)
To support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines and at the right time. This includes completing Journals and reviews accordingly
To contribute to minimising turnover by following the Turnover Principles
To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets
To contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance
To support my GM with following up meaningful actions from Pret’s Big Conversation
To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
To ensure the shop is clean, safe and the equipment well maintained at all times
To take corrective action immediately on issues that affect customers, the team or sales
To follow the Managing By Walking Around (MBWA)principles, proactively monitoring Pret standards and seeing the shop through customers’ eyes
To ensure corrective training and coaching takes place to address any issues identified Shop profitability
To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production)
To contribute to labour efficiency considering customers, team and business needs
To continuously analyse and review shop results, proactively reacting to any challenges or obstacle sand contributing to a clear action plan to improve business profitability
To analyse stock take results, taking control of any issues by following the 7 Steps of Unaccounted
To ensure Pret’s Financial standards are always followed to minimise risk and ensure the safety of my team
