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Job Title: Warehouse Team Manager
Department: Warehouse Management
Location: Belfast
Reports To: Warehouse Operations Manager
Days of work: Sunday to Thursday
Hours of work: Sunday 08.00am -14.00pm Monday to Thursday 9.30am to 18.00pm Flexibility required . Total 40hrs per week
Salary: 36K to 38K Depending on experience
Role purpose
As a Warehouse Team Manager at Alliance Healthcare you will be leading an operational section of our business, overseeing the vast activity to ensure that we are meeting our customers' needs and driving operational excellence
You will be dedicated to ensuring your people are engaged and perform to the highest standards against set key performance indicators. You will act as an advocate of the Alliance Healthcare culture, values and safety standards. You will hold regular briefings and meetings with your team, keeping them engaged and updated on the operational requirements
All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix
All colleagues are expected to understand the principles of Good Distribution Practice of Medicinal products for Human use (2013/C 68/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. it will be a requirement for all colleagues to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix.- Having a clear operational plan that that drives the operational standard to ensure we meet our customer expectation.
- Understanding the wider business objectives and in line with this, looking for ways in which to drive a safety culture, reduce cost, improve service etc.
- Investigating any service or operational failures to ensure they are understood and prevented in future.
- Leading the way of best practice for safety. Ensuring your team understand the importance of being safe in the workplace at all times.
- Quickly and efficiently record and report any safety incidents that may arise.
- Assisting in the recruitment of new colleagues in line with the Alliance Healthcare values and behaviours.
- Evaluate the performance of your teams, regularly providing constructive and clear feedback to aid personal and professional development
- Create and implement the daily resourcing plan, ensuring optimum operational output at all times
- Deliver training on operational procedures and processes in accordance with company strategy including but not exclusively Good Distribution Practice (GDP) and Standard Operating Practice (SOP’s) with particular focus on housekeeping.
- In conjunction with and supported by the Management Team, actively endorse, promote and lead our Leading Lights culture though your leadership
- Managing absence in accordance to the Absence management process inclusive of return to work discussions, absence investigations, long term sick management, colleague welfare Inc. colleague health referrals
- Support the Management Team in achieving departmental and company objectives
- Carry out any reasonable request as determined by the Service Centre Management Team promoting and supporting company initiatives
Key accountabilities
Leadership
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Displays exceptional leadership style, you will encourage, inspire and act as an enabler to drive the team to perform at the highest standard
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An innovative approach to leadership, your style is one of creativity and always trialling and implementing new ways to improve performance.
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Ensure 121’s, PDR’s (as required) and Appraisals within your team are completed
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Return to work discussions are carried out before a colleague starts work on day 1
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Manage your absence case file in accordance to policy and best practice. Ensure that you liaise with appropriate stakeholders such as Service Centre leaders and HR if required
Customer Focus
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Drive the culture that the customer is at the heart of everything that we do
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Engage with your internal customers in the collaborative drive to achieve operational excellence
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The ability to review processes and make recommendations to meet the requirements of our customers
Developing self and others
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Develop and nurture a positive culture of change management which can support local initiatives and major change programs
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Undertake and successfully complete the associated development leadership programs in accordance to your role
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Develop your Personal Development Plan and engage in meaningful discussion with you line manager regards your development
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Identify talent within your team, enable meaningful development discussions with your team, enable meaningful development discussions.
Behavioural
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Excellent relationship building skills.
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Drive a culture of safety first Lead by example and display the leadership behaviours at all times
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Engage colleagues to drive two way feedback. Be an advocate of Service Centre colleague based forums and communication channels to enhance colleagues engagement
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Competent in conflict management and can demonstrate tools and skills to manage difficult situations
Operational standards
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A good understanding of reporting and recording performance statistics.
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Having a good understanding of computer and warehouse management systems.
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The desire to fully embrace being part of a wider team - happy to lend a hand to others where needed.
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Ensure company procedures and standards are adopted and monitored with regard to GDP updates etc.
Competencies
Level 2
Leads a small team with similar team objectives and roles
Customer Focus
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. (This competency refers to both internal and external customers/clients)
Level 2
Builds a comfortable customer focused environment to provide service
Developing Self and Others
Develops self, other colleagues and teams to optimise potential and support the achievement of business objectives
Level 3
Manages and supports the development of a small team and similar team objectives and roles
Managing Change
Level 2
Supports change and actively develops ideas to improve ways of working for the team
Decision Making
Level 2
Gathers relevant information and uses it to make routine decisions
Communication
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Level 2
Communicates and influences in an open and effective manner using the appropriate structure and methods
Planning and Organising
Level 2
Plans and organises own and team workload on a day to day basis
Skills / Knowledge:
- Leadership skills and mind-set
- Experience in People management processes Investigations/Disciplinaries
- Excellent communication and interpersonal skills
- Excellent time management behaviours
- IT skills essential, competent in MS Word, MS Excel
- Ability to conduct administrative tasks such as letter writing and producing meeting minutes
- Ability to influence and engage with individuals and teams through communication
- Experience of working within a culture of safety first and championing that standard to colleagues and self
Key Working Relationships:
- Service Centre Management Team
- Colleagues
- HR Business Partner (occasional)
- Internal & external customer
Additional Information:
- An element of flexibility will be required in relation to overtime, which may include weekends and Bank Holiday working where necessary to meet the needs of the business. This will be agreed and with as much notice as possible, as per the Staff Handbook.
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Additional Information:
An element of flexibility will be required in relation to overtime, which may include weekends and Bank Holiday working where necessary to meet the needs of the business. This will be agreed and with as much notice as possible, as per the Staff Handbook.
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies: Alliance Healthcare Management Services Limited
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
