& customer experience lead Work, Jobs in Belfast, Nir (with Salaries)

Operations Manager
Gray + Press Accountants Limited —Belfast
- £40,000 - £45,000 a year
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
10d
New Business Sales Executive - Belfast - £29k OTE £50k + per annum
Yell Ltd —Belfast
- £29,000 a year
- Full-time
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Shift Lead - Food - Belfast Abbey Centre
Marks & Spencer —Belfast
- £14.47 an hour
- Full-time
- Employee discount
10d
Leisure Manager - Weavers Cross, Belfast
Lets Go Padel —Belfast
- From £33,250 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
5d
Customer Experience Manager
Dunelm —Newtownabbey
- £33,313 a year
- Weekend availability
- Management
Customer Services Advisor
Halfords —Belfast
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Travel Consultant - Ballymena
Hays Travel —Ballymena
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Lead Pricing Analyst
SSE —Belfast
- £50,100 - £97,900 a year
- Microsoft Excel
- English
- SQL
- Employee discount
4d
Part Time Retail Supervisor
DV8 Fashion —Belfast
- Part-time
- Supervising experience
- Employee discount
Quick apply
Part-Time Supervisor
DV8 Fashion —Belfast
- Part-time
- Supervising experience
- Employee discount
Quick apply
Key Lead - Victoria Square, Abercrombie & Fitch
AFH STORES UK LIMITED —Belfast
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
3d
Transport Shift Manager
Gist Limited —Belfast
- Up to £40,000 a year
- Full-time
- Team management
- Annual leave
- Employee assistance programme
Customer Service Specialist - Part Time
Teleperformance —Newtownards
- £13 - £45 an hour
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
7d
Receptionist
Capita —Belfast
- £26,227.50 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Employee discount
12d
Lead AI Engineer - Financial Inclusion
M-KOPA —Belfast
- Full-time
- Remote
- Scripting
- AI
- Leadership
Operations Manager - Belfast
GAC —Belfast
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Team Leader
Co-op —Belfast
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
4d
Travel Consultant - Portadown
Hays Travel —Portadown
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor
Coloplast —Belfast
- £26,650 a year
- Full-time
- Hybrid work
- Computer literacy
- Employee discount
Associate, Customer Success Advocacy
Ciena —Belfast
- Full-time
- PMP
- Engineering
- Project management

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& customer experience lead jobs near belfast, nir

Operations Manager

Gray + Press Accountants Limited
Belfast

Quick apply

Job details

Part-time
£40,000 - £45,000 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Xero
Supervising experience
Organisational skills
Phone etiquette
Leadership
Communication skills
AAT

Full job description

Operations Manager

Job Description

Department: Practice Operations

Reports To: Managing Partner / Practice Director

Location: Belfast

Contract Type: Part-time, Permanent

About the Role

We are seeking highly organised individual to oversee the operational running of our accountancy practice. This is a pivotal role responsible for ensuring the practice functions efficiently and compliantly across all client-facing and internal processes. The successful candidate will take ownership of client onboarding, AML compliance, workflow management, and team operations — acting as the operational backbone of the practice. They will work alongside the accounts manager and report directly to the partners.

Key ResponsibilitiesPractice Operations

Oversee the day-to-day operational management of the practice
Maintain and continuously improve practice management systems, workflows, and standard operating procedures
Monitor capacity, workload allocation, and job scheduling across the team to ensure client deadlines are consistently met
Manage supplier relationships, software subscriptions, and office administration functions
Produce regular operational reports for the Partners, highlighting capacity, workflow progress, and compliance status

AML Compliance & Client Onboarding

Lead the practice's AML function
Own and manage the end-to-end client onboarding process, including the collection and verification of identification documents, beneficial ownership information, and source of funds/wealth where required
Conduct and document client risk assessments, applying a risk-based approach to determine the level of due diligence required (standard, simplified, or enhanced)
Maintain and oversee the practice's AML policies, controls, and procedures, ensuring they remain current with regulatory updates and professional body requirements (ICAEW, ACCA, AAT, or equivalent)
Manage ongoing client due diligence (CDD) and periodic reviews, ensuring client records are kept up to date and flagged for re-verification as required
Train and brief staff on AML obligations, red flags, and internal reporting procedures
Ensure the practice's AML register, risk assessments, and onboarding records are audit-ready at all times

Client Relationship & Administration

Manage the new client take-on process from engagement letter through to active client status, ensuring all documentation is complete before work commences
Maintain accurate and up-to-date client records within the practice management system (Accountancy Manager, Xero, Tax calc)
Oversee letters of engagement, fee agreements, and disengagement letters, ensuring they meet professional and regulatory standards
Coordinate professional clearance procedures when onboarding clients transferring from another practice

Team Leadership

Support the managers and partners in managing workflow across the wider team, identifying bottlenecks and resource gaps
Onboard new team members operationally, including system access, process training, and compliance induction

Process Improvement & Technology

Lead the ongoing development and optimisation of practice management and document management systems
Identify opportunities to automate or streamline repetitive administrative and compliance tasks
Maintain a culture of continuous improvement across all operational functions

Person SpecificationEssential

Demonstrable experience in an operations, compliance, or practice management role.
Strong customer service experience
Highly organised with the ability to manage multiple priorities across a busy practice
Excellent communication skills with the ability to liaise confidently with clients, staff, and regulatory bodies
Proficiency in software such as Microsoft Office / 365/ excel
Eagerness for continual process improvement
Ability to get project work completed

Desirable

Experience working within an CAI ICAEW, ACCA, or AAT supervised practice
Part or fully qualified AAT, ACCA, or equivalent

What We Offer

Competitive salary: £40,000 – £45,000 per annum pro rata depending on contract hours (depending on experience)
30 days annual leave inclusive of bank holidays pro rata depending on contract hours
Statutory Pension scheme
Professional development and CPD support

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

& customer experience lead jobs in belfast, nir

Operations Manager

New Business Sales Executive - Belfast - £29k OTE £50k + per annum

Shift Lead - Food - Belfast Abbey Centre

Leisure Manager - Weavers Cross, Belfast

Customer Experience Manager

Customer Services Advisor

Travel Consultant - Ballymena

Lead Pricing Analyst

Part Time Retail Supervisor

Part-Time Supervisor

Key Lead - Victoria Square, Abercrombie & Fitch

Transport Shift Manager

Customer Service Specialist - Part Time

Receptionist

Lead AI Engineer - Financial Inclusion

Operations Manager - Belfast

Customer Team Leader

Travel Consultant - Portadown

Customer Service Advisor

Associate, Customer Success Advocacy

I want to receive the latest job alerts for & customer experience lead in belfast, nir

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