Back office Work, Jobs in Belfast, Nir (with Salaries)

Customer Service Executive - Lisburn
Matthew Algie —Belfast
- £26,300 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee discount
13d
Compliance Analyst - Elevate Programme - Belfast - starting 10th August 2026
Vantage Point —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid training
13d
Customer Support Technician
Applied Systems UK —Belfast
- Full-time
- Customer service
- Military
- Salesforce
- Annual leave
- Flexitime
Client Outreach Refresh Specialist
Bank of America —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
New Business Sales Executive - Belfast - £29k OTE £50k + per annum
Yell Ltd —Belfast
- £29,000 a year
- Full-time
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Markets Operations Entry-Level Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Employee assistance programme
- Employee discount
Customer Service Advisor
Cromwell —Belfast
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Annual leave
- Sick pay
Bookkeeper/Office Administrator
Goodland LTD —Banbridge
- £15 - £20 an hour
- Part-time
- Organisational skills
- Construction experience
- In-person
- Free parking
Quick apply
Entity Data Management Analyst - Elevate Programme - Belfast - starting 10th August 2026
Vantage Point —Belfast
- Full-time
- Hybrid work
- Mentoring
- Communication skills
Reconciliation Intermediate Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
6d
Architectural Assistant
Hyphen —Belfast
- £27,750 a year
- Hybrid work
- Travel
- Construction experience
- Annual leave
- Employee assistance programme
Operations Support Manager (with PA duties)
Depaul —Belfast
- £17.62 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
Quick apply
14d
Web Developer (WordPress)
ProfileTree Web Design and Digital Marketing Ltd —Belfast
- Full-time
- Hybrid work
- Customer service
- JavaScript
- In-person
- Free parking
- Annual leave
Quick apply
10d
Scheduling Buyer
CDE Group —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Business
- Free parking
- Annual leave
Quick apply
11d
Production Operative
Hovis Bakery —Belfast
- Warehouse experience
- IT
Risk Reporting Intermediate Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Commercial Support Executive
NewsUK —Belfast
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
11d
Site Administrator
Fulton Hogan —Ormeau
- Full-time
- Administrative experience
- Contracts
- IT
- Employee assistance programme
- Employee discount
8d
Senior Executive Assistant
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
13d
Commercial Support Executive
News Corp —Belfast
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
10d

I want to receive the latest job alerts for back office in belfast, nir

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Executive - Lisburn

Matthew Algie -
Belfast

Apply Now

Job details

Permanent | Full-time
£26,300 a year
13 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance

Qualifications

Sales
GCSE
Communication skills
Negotiation

Full job description

About us:
At Matthew Algie, youll work with some of the most talented individuals in the coffee industry. Youll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people.
Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position:Customer Service Executive (Barista Service Executive)
Location:Lisburn, Head Office
Job Type:Full time, Permanent
Days:Monday to Friday, 37.5 hours per week
Salary:£26,300.000 per annum + target-based earnings (up to £400 per month)
Benefits:28 days annual leave increasing with length of service, plus 4 public holidays, private medical cover, life insurance, private pension, staff discounts and more!

An exciting opportunity has arisen within Matthew Algie/Tchibo to apply for the position of Customer Service Executive on a full-time permanent basis. In your new role, you will handle all incoming queries, orders, complaints, and requests by responding in a polite, friendly, confident, and helpful manner to process the customers needs either directly or by handing off to relevant internal department. Your aim is to achieve optimum levels of customer service and build lasting customer relationships.

Key Responsibilities:
Planning / Preparation / Organisation

Prior to making every outbound call a full customer check list is reviewed
Review account records cards
Review sales ledger reports to establish trading pattern
Review gap report
Ensure telephony equipment is fully functional
Ensure necessary stationary is to hand

Making the call

Ensure correct telephone number is dialled
Ask for the contact/decision maker on site
State the purpose of the call
Take the customer order
Review the order, filling gaps and upsell promotions/gaps where applicable
Place the order on the Matthew Algie capture screen

Customer Care

Investigate any service issues
Confirm best call day and time & frequency
Confirm contact on site
Confirm all details on file are correct and collect email address.
Assess potential account growth by relevant questioning

Review / Administration

Ensure customer order is captured correctly
Schedule next agreed date and time for call
Action and close all relevant call related administration
Communicate any relevant information to Coffee Sales Manager responsible for the account

Key Performance Indicators:

All scheduled calls completed and on time
Monthly, Quarterly and annual sales targets achieved
Increase Super Six distribution across account base
Increase average spend per call
Increase order frequency
New product line targets achieved

Person Specification
Education / Qualifications / Training:

Educated to GCSE / Standard Grade or equivalent

Experience:
Essential

Has worked in a busy call / contact centre environment in a telesales role
Has worked in a KPI driven environment and meets or exceeds KPIs

Desirable:

Experience gained in a food or drinks related business

Skills / Knowledge:
Essential:

Ability to work toward and achieve sales targets
Ability to work in a highly demanding, structured and fast paced environment
Possess excellent selling skills
Excellent communication skills
Ability to build strong working relationships
Analytical
Ability to multi-task
Ability to persuade, influence and negotiate
Highly organised
Time management
Excellent attention to detail

Personal Attributes:

Ability to work under pressure to meet deadlines
Positive attitude
Confident
Passionate
Demonstrates initiative
Motivated by success
Performs well under pressure
Proactive
Consistent
Willingness to go the extra mile
Customer focussed
Works well as part of a team and individually as required
Honest and respectful
Punctual

Application:

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie

Please note this is not a sponsored role, you MUST have Right to Work in the UK.

Equal Opportunities:

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

Apply Now

Refine Your Search

back office jobs in belfast, nir

Customer Service Executive - Lisburn

Compliance Analyst - Elevate Programme - Belfast - starting 10th August 2026

Customer Support Technician

Client Outreach Refresh Specialist

New Business Sales Executive - Belfast - £29k OTE £50k + per annum

Markets Operations Entry-Level Analyst

Customer Service Advisor

Bookkeeper/Office Administrator

Entity Data Management Analyst - Elevate Programme - Belfast - starting 10th August 2026

Reconciliation Intermediate Analyst

Architectural Assistant

Operations Support Manager (with PA duties)

Web Developer (WordPress)

Scheduling Buyer

Production Operative

Risk Reporting Intermediate Analyst

Commercial Support Executive

Site Administrator

Senior Executive Assistant

Commercial Support Executive

I want to receive the latest job alerts for back office in belfast, nir

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected