Eccomerce, growth & retention manager Work, Jobs in Belfast, Nir (with Salaries)

Eccomerce, Growth & Retention Manager
STORIES Parfums —Newtownards
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Annual leave
Quick apply
1d
District Manager - Northern Ireland
Wingstop - Senior Operations —Belfast
- Up to £60,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Annual leave
- Employee discount
Quick apply
Community Programmes & Partnership Manager
Homeless Connect —Newtownabbey
- £38,220 a year
- Full-time
- Hybrid work
- Supervising experience
- Project management
- In-person
- Free parking
- Annual leave
Quick apply
2d
Senior TikTok & Affiliate Manager
Dylan Oaks Jewellery —Belfast
- £30,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Senior CRM Manager - Lifecycle & Retention
M-KOPA —Belfast
- Full-time
- Remote
6d
Area Manager
Aramark Ireland —Belfast
- Full-time
- Microsoft Word
- Quality control
- Conflict management
Quick apply
Marketing Manager
Sisk —Belfast
- Full-time
- Business development
- Presentation skills
- Organisational skills
- Annual leave
3d
Regional Commercial Manager (Cork/Galway/Limerick/Belfast)
Deliveroo —Belfast
- Full-time
- Hybrid work
- Sales
- Business development
- Team management
Gym Manager — Sloan's Gym, Belfast
Sloan's Gym —Belfast
- £26,000 a year
- Weekend availability
- Front desk
- Budgeting
- In-person
- Employee discount
- Gym membership
Quick apply
9d
Customer Growth Team Leader - Belfast
Achilles Group Limited —Belfast
- CRM software
- Customer service
- Mentoring
- Annual leave
Sales Support Manager
Nutreco —Belfast
- Full-time
- Remote
- CRM software
- Communication skills
Restructuring & Insolvency Director
Cooper Parry —Belfast
- Full-time
- Business development
- Mentoring
- Recruiting
6d
Telesales Account Manager - Belfast
Yell Ltd —Belfast
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Records & Disclosure Manager
Ministry of Justice —Belfast
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Quality control
- SharePoint
- Annual leave
- Employee discount
7d
Account Manager, BRS Golf/ Golf Now
Versant Media —Belfast
- Full-time
- Hybrid work
- Presentation skills
- Travel
Quick apply
Customer Success Account Manager (CSAM)
Codec —Belfast
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
HR Manager
Wilson James —Belfast
- £42,000 - £45,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee discount
Account Manager
Spazio Casa Estates Ltd —Craigavon
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Health & wellbeing programme
Quick apply
Account Manager - French Speaking
Lightspeed Commerce, Inc. —Belfast
- Full-time
- Hybrid work
- POS
Quick apply
Data Operations Associate - Financials
9fin —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Sick pay

I want to receive the latest job alerts for eccomerce, growth & retention manager in belfast, nir

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Eccomerce, Growth & Retention Manager

STORIES Parfums
Newtownards

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Email marketing
Search Engine Optimisation (SEO)
Performance reporting in digital marketing
E-commerce
Pay-per-click advertising platforms
Customer segmentation
Analysis skills
Customer relationship management
SEO
Conversion optimisation
Customer loyalty building
Organisational skills
Relationship management
Management reporting
Paid social media advertising campaigns
Multi-channel digital marketing campaigns
PPC Campaign Management
Growth strategy
A Level
Customer acquisition
Analytics

Full job description

Ecommerce, Growth & Retention Manager

STORIES Parfums®
Newtownards, Northern Ireland
Full-time | Permanent | On-site
Reporting to the Founder & CEO

About STORIES Parfums®

STORIES Parfums® is an independent luxury niche fragrance house based in Northern Ireland, creating fine fragrance Eau de Parfum, botanical bodycare and home fragrance that connect people to memory, emotion and personal story.

As we enter our next stage of growth, we are looking for an experienced and commercially minded Ecommerce, Growth & Retention Manager to take ownership of our direct-to-consumer ecommerce performance.

The Role

This is a hands-on commercial role with responsibility for growing online revenue across acquisition, conversion and retention.

You will own the ecommerce growth plan, manage performance against target and use customer behaviour, ecommerce data and testing to identify and deliver growth opportunities.

Working directly with the Founder & CEO, internal team and specialist agency partners, you will be responsible for both strategy and execution.

Key ResponsibilitiesEcommerce Growth & Conversion

Own ecommerce performance against agreed revenue targets
Monitor and improve conversion rate and average order value
Review the online customer journey and identify opportunities to improve performance
Run structured testing across offers, journeys and trading activity
Own the ecommerce trading and promotional calendar
Forecast weekly and monthly performance and recommend action where results differ from plan

Growth & Customer Acquisition

Set paid media strategy, budgets and performance expectations across Meta, Google and other relevant channels
Manage our paid media agency and hold it accountable for commercial performance
Own customer acquisition cost and assess performance against lifetime value and contribution margin
Own organic search growth and SEO performance
Develop Pinterest as a commercial discovery and acquisition channel
Identify opportunities across partnerships, co-marketing and other relevant acquisition channels

CRM, Email & Retention

Own Klaviyo across lifecycle strategy, campaigns, flows and segmentation
Grow repeat purchase, purchase frequency, retention revenue and customer lifetime value
Develop subscription, loyalty and refill as commercial retention channels
Build reactivation, cross-sell and replenishment opportunities
Use customer behaviour and purchase data to improve retention performance

Ecommerce UX & Agency Management

Use ecommerce UX and customer behaviour data to identify friction in the customer journey
Prioritise improvements that support conversion and revenue growth
Brief external UX or development support where required
Set clear briefs, priorities and performance expectations for external partners

Reporting & Commercial Performance

Track and report on the key metrics driving ecommerce growth, including:

Online revenue
Conversion rate
Average order value
Customer acquisition cost
Customer lifetime value
Repeat purchase rate
Retention and Klaviyo revenue
Contribution margin
Paid and organic acquisition performance
New versus returning customer performance
Performance against forecast

About You

You may currently be an Ecommerce Manager, Growth Manager, Ecommerce & Digital Manager, CRM & Retention Manager or working in a similar commercially focused digital role.

You should have:

Proven ecommerce or DTC experience with responsibility for revenue, growth or retention
Hands-on Klaviyo experience across campaigns, flows and segmentation
Strong Shopify capability
Strong understanding of ecommerce conversion and UX
Working knowledge of paid acquisition across Meta and Google
Experience managing external agencies against commercial objectives
Good knowledge of SEO and organic search
Confidence working with CAC, LTV, conversion, contribution margin and ecommerce performance data
Strong analytical and forecasting capability
A hands-on approach and willingness to take ownership

Experience growing subscription and loyalty programmes is desirable, as is experience within beauty, fragrance, luxury or premium consumer goods.

Who This Role Will Suit

STORIES is an independent, founder-led and growing business.

This role will suit someone who wants genuine ownership and enjoys combining commercial analysis with hands-on delivery.

You should naturally ask:

What is working? What is not? Why? What should we change next? Where is the next growth opportunity?

This is not a role focused on maintaining an ecommerce website. It is a commercial role responsible for growing an important revenue channel within the business.

Why Join STORIES?

You will join STORIES at an important stage of growth, with direct access to the Founder & CEO and meaningful ownership of ecommerce, customer acquisition and retention.

Benefits

30 days annual leave, inclusive of statutory holidays
An additional day off for your birthday
Your Collection: £500 of STORIES Parfums product each year, at retail value
Family & Friends Discounts
Workplace pension
35-hour working week
Standard hours of 9:00am to 5:00pm, with flexibility around start and finish times where operationally practical
Salary competitive and dependent on experience

How to Apply

Please apply through Indeed with your CV and a short covering note outlining your relevant ecommerce, growth and retention experience.

Please include one example of a commercial metric you have materially improved, what you changed and the result achieved.

Work Location: In person

Ability to commute/relocate:

Newtownards BT23 4BX: reliably commute or plan to relocate before starting work (required)

Application question(s):

Please give one example of an ecommerce, growth or retention metric you have personally improved. What was the metric, what did you change, and what was the result?

Education:

A-Level or equivalent (preferred)

Experience:

Ecommerce: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

eccomerce, growth & retention manager jobs in belfast, nir

Eccomerce, Growth & Retention Manager

District Manager - Northern Ireland

Community Programmes & Partnership Manager

Senior TikTok & Affiliate Manager

Senior CRM Manager - Lifecycle & Retention

Area Manager

Marketing Manager

Regional Commercial Manager (Cork/Galway/Limerick/Belfast)

Gym Manager — Sloan's Gym, Belfast

Customer Growth Team Leader - Belfast

Sales Support Manager

Restructuring & Insolvency Director

Telesales Account Manager - Belfast

Records & Disclosure Manager

Account Manager, BRS Golf/ Golf Now

Customer Success Account Manager (CSAM)

HR Manager

Account Manager

Account Manager - French Speaking

Data Operations Associate - Financials

I want to receive the latest job alerts for eccomerce, growth & retention manager in belfast, nir

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected