Engagement director Work, Jobs in Belfast, Nir (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
5d
Operations Director
Macklin Care Homes —Belfast
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Managing Director
Macklin Care Homes —Belfast
- Full-time
- Analysis skills
- Business
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Commercial Director
May Consulting Limited Ltd —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Negotiation
- Annual leave
Quick apply
Talent Acquisition Manager
Kane Group Building Services Ltd —Banbridge
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Travel
- Free parking
- Annual leave
Quick apply
Proceeds of Crime Centre Development Manager
National Crime Agency —Belfast
- £4,218 - £55,575 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- In-person
- Annual leave
4d
Customer Success Manager - CattleEye
GEA Group Aktiengesellschaft —Belfast
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
7d
Director of Engineering
Liberty Information Technology —Belfast
- Hybrid work
- Organisational skills
- IT
- Leadership
- Employee discount
Belfast Tax – Manager/ Associate Director
KPMG —Belfast
- Weekend availability
- Hybrid work
- In-person
- Tax experience
- School
- Relocation assistance
- Annual leave
Associate Director
Dalcour Maclaren —Ballymena
- Military
- Negotiation
- Free parking
- Annual leave
Quick apply
HR Business Partner
Pilgrim's Europe —Craigavon
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
9d
Director of Formulation & Process Development
Almac Group —Craigavon
- Full-time
- Business development
- Continuous improvement
- Leadership
Director of Engineering
Liberty IT —Belfast
- Hybrid work
- Organisational skills
- IT
- Leadership
- Employee discount
Sales Manager
Thales —Belfast
- Full-time
- Business development
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Contracts Manager
Sisk —Belfast
- Full-time
- Civil engineering
- Management
- Project management
- Annual leave
Estimator
Portview —Belfast
- Microsoft Word
- AutoCAD
- Microsoft Excel
Care Assistant - Sit ins
Quality Care Services Limited —Belfast
- £13 an hour
- Monday to Friday
- No experience needed
- Paid training
- Employee discount
Our Future Health Programme – Service Delivery Lead - Northern Ireland
Xyla Services —Belfast
- Full-time
- Customer service
- BLS Certification
- Travel
Quick apply
Technical Director, Capture Management Lead - Water
AECOM —Belfast
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Internal Audit/Controls Assurance - non-FS - Semi-Senior
Deloitte —Belfast
- Full-time
- Hybrid work
- Health & wellbeing programme

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
5 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

engagement director jobs in belfast, nir

Head of Customer Success

Operations Director

Managing Director

Commercial Director

Talent Acquisition Manager

Proceeds of Crime Centre Development Manager

Customer Success Manager - CattleEye

Director of Engineering

Belfast Tax – Manager/ Associate Director

Associate Director

HR Business Partner

Director of Formulation & Process Development

Director of Engineering

Sales Manager

Contracts Manager

Estimator

Care Assistant - Sit ins

Our Future Health Programme – Service Delivery Lead - Northern Ireland

Technical Director, Capture Management Lead - Water

Internal Audit/Controls Assurance - non-FS - Semi-Senior

I want to receive the latest job alerts for engagement director in belfast, nir

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